Role & Responsibilities of

Hospital Managers in
hospital management
DR SAMINA JEHANGIR KHAN
MSPH/MBA/PDHM
WHAT IS HEALTH

A relative state in which one is able to function well:

  physically

 , mentally,

  socially, 

  spiritually in order to express the full range of one's unique potentialities 
within the environment in which one is living.

 
Definition of health manager

Who can  conduct:
1.  health planning,
2.  provide organizational structure,
3.  develop and enforce policies, 
4. conduct risk management and 
5. manage assets for the organization.
Managers responsibilities

 Planning & goal setting

 Decision making
 Human relations
 Marketing
 Finance and accounting
 Management and control
 Interdepartmental working relationship
 Patients safety
Responsibilities ----

 Infection control
 Line management
 Drug management
 Building management
 Emergency plans
 Backup plans
 Media projection
 Policy and planning
continue

Plan implementation
Budget planning and utilization
Machinery and equipment maintained
trainings and seminars
Continued medical education programs
Patients welfare programs
Management of donations fund
Role of health managers

 Health managers,  have varying roles and functions depending on the size of the facility 
they oversee.
Major roles are to:
1. plan coordinate
2.  supervise the functions of health care facilities and the staff that work there.
3. Staff hiring
4. Staff training
5. Policy development & implementation
Role-continued

6. Every hospital has its own set of policies that govern employees,
procedures and services offered to patients.

7. A hospital manager may be required to develop policies and

procedures and ensure that they are followed, or he may
implement policies created by a governing board or body.

8. Short-range and long-range plans for a hospital's development

and overall growth are also usually handled, or at least
supervised, by a hospital administrator.
Role

1. Managing Patient Records

2. The administrator must make sure that medical
histories, current health information, and billing,
insurance and legal documents are all being handled
appropriately
3. Keeping all of this information organized and up to date
is an essential role that a hospital administrator must
fill.
Hospital Manager

1. Hospital mangers are responsible for organizing and

overseeing the health services and daily activities of
a hospital or healthcare facility.
2. They manage staff and budgets, communicate between
departments and ensure adequate patient care amongst
other duties.
Hospital Manager

 The Chief Executive Officer (CEO) is the highest-level

management position in a hospital or hospital system.
 Hospital CEO’s must possess the qualifications and skills
to manage and direct the complexities of a modern
patient care facility.
 CEO positions require long hours, as well as involvement
in the community, philanthropy, fundraising, and other
organizations related to their work.
 Role of a Hospital manager

 Creating a positive and productive work culture through leadership

 Setting the standards for excellence in operations
 Hiring and ensuring qualified staff
 Maintaining high quality in the delivery of patient care
 Implement clinical policies and procedures
 Administer compliance with hospital policies (State and Federal rules and
regulations)
 Developing relationships with the medical community, referring physicians,
and the media
 Ensure fiscal performance
 Personal skills of managers

 They must possess a strong character, stability, dependability,

initiative, decisiveness, and ability to conceptualize and
articulate ideas
 Strong skills in Human relations including motivation, leadership,
sensitivity, communications, team building
 Strong Management skills
 Involvement in professional and community activities
Major Responsibilities of a
Healthcare Manager

 Operations Management
 Financial Management
 Human Resource Management
 Legal Responsibilities
 Communications
 Operations
Management

 strategic planning
 formulating a master budget
 creating a safe, quality work environment
 identifying and managing outsourced business services
and external experts
 managing technological updates–i.e., software,
electronic records systems, and lab reporting
 Financial Management

 qualified administrators will know the codes used for

billing purposes, be familiar with reimbursement
policies, and keep abreast of the billing cycle.
 Other fiscal responsibilities include managing cash flow,
overseeing accounts payable, administering payroll,
reviewing/approving departmental budgets, and
supervising audits.
 Human Resource
Management

 Employees are a practice’s most important resource. The

healthcare administrator bolsters this resource in a
number of ways, from making sure the most qualified
administrative personnel are hired to doing whatever it
takes to motivate and retain those individuals–e.g,
ensuring they have everything they need to do their jobs
properly,
HRM

 fostering employee engagement in the workplace,

 providing training
 and advancement opportunities,
 and offering incentives and employee assistance.
 Healthcare administrators often vet medical resumes
and arrange interviews for doctors and nurses, allowing
them to influence medical staffing, as well.
 Legal Responsibilities

 Legal issues loom large in the medical profession, so

keeping current on laws and regulations is one of the
healthcare administrator’s most important
responsibilities.
 Above and beyond managing risk to create a safe
working environment .
 design and maintain a compliance program for federal
and state laws and regulations
 Legal

 familiar with and comply with accreditation and licensure

requirements
 have up-to-date knowledge of health insurance regulations
 design and maintain strategies and procedures to deal
with adverse events, putting those plans into action
whenever necessary
 Communications

 Healthcare administrators are in charge of

 information management,
 internal communications,
 community relations.
 they serve as liaisons between boards of trustees,
medical staff, departments, and business staff,
administrators are responsible for developing and
maintaining open lines of communication that enable the
system to function swiftly and efficiently.
Communications

  As human resource managers, they provide streamlined

channels for employee suggestions and feedback.
 In order to enhance community relations, the
healthcare administrator clearly communicates the
practice’s vision and mission,
 attends local fund raisers, and travels to professional
conventions