Professional Documents
Culture Documents
Presented by:
Nguyen Tien Dung 1
3
Conclusion 05
04
After – sale services
03
Trial test &
evaluation
Approaching
02 steps
Customer information
01
4
Sanwa Manufacturing
Vietnam Company Limited
. 100 % Japanese capital
Total capacity: .
45.000.000 products/ year
Packing and
Exporting
84
9.6 8.4 6
2.4 2.4
Yushiron - Nonruster Shell Shell Precise Mobil
2AC P307N Tonna 68 Tellus S2 Fluid 2001 Velocite
M32 NO.3 7
8
STEP Analyze
01 Challenges and advantages
9
STEP
Build a great relationship
02
10
STEP
03 Solve challenges
11
STEP Propose
04
12
13
STEP
04 Propose
STEP
Solve challenges
03
STEP
02 Build a great relationship
STEP Analyze
01 Challenges and advantages
14
STEP Analyze
01 Challenges and advantages
15
Take a long time
for testing at
least 3 months
Customers
03 doubted about
our quality and
The Mindset of Difficult
Vietnamese people: 02 04 after – sale
Difficult service
Afraid of change Difficult
Price
01 05 compared with
Difficult Difficult current brand
Recommend by
Yushiro
their Japan group:
Sanwa Seisakusho How can we
approach ?
16
01 02 03
Reputation Vietnam Factory Branch System
Japanese supplier for Can produce almost Spread from
T
04 05 06
Experienced salesman Laboratory Quality
Not only solve the Never make customer
Can support customer
problem but also give disappointed about our
take oil analysis
advices and knowledge oil quality
periodically
about oil to customers 17
STEP
Build a great relationship
02
18
Conduct the seminar of basis knowledge of
lubricant, introduce fundamental of lubricating
They rely on us for all oil for them
lubricating issues 40%
21
A
Equivalent with
Yushiro 2AC but
the viscosity is
under 7
Friendly with
Customer’s environment
Cost
‘
and
D saving requirement
worker’s B
for proposed
health
oil
Delivery time
short (5 -7 days
from 2nd PO)
C
22
23
SUCCESS
On 3rd November, they officially
agreed with our proposal and 60%
4
accepted trial test our oil in their
factory for over 3 months
3
for convincing about
55%
cost – saving measures
Negotiate with other departments
such as logistics department, CS
department to ensure that we will
deliver oil for them on time
2
50%
1
documents MSDS, TDS, make the
45%
comparison table to ensure the
similar between 2 kind of oils and
Study all our neat cutting oil, get the friendly environment properties
advice from managers
=> Finally, Daphne Cut HL – 5 was
24
chosen on 20th October 2018
25
26
10 Evaluation of hole surface roughness Yushiro DN Cut
Summarize
9 2AC HL - 5
8
7
6 MAX 5.15 4.54
5
4
3 MIN 2.49 3.06
2
1
0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
AVE 3.82 3.80
Yushiro 2AC
DN Cut HL-5
Max 9
XW-21 XW-21
Machine Evaluate
Yushiro 2AC DN Cut HL-5
Number checked
60.000 PCS 60.000 PCS O
products
Rusty percent % 0% 0% O
29
30
Average of cutting tool life
14000
11980
12000 11024
10000
8000
6000
4680 4500
4000 3200
2514
2000 1650 1780
982 1300 1198 1200
0
T1 T2 T3 T4 T5 Total
Yushiron 2AC DN Cut HL -5
Conclusion 5: The oil dust level is the same between Yushiro 2AC and DN
Cut HL – 5
36
37
L/ month
90
80
80 80
70
60
50
40
30
20
10
0
Yushiron 2AC Daphne Cut HL -5
Conclusion 6: Oil consumption is the same in comparison with 2AC and Cut 38
HL - 5
39
Total 7KL/month
(KL/month) Oil share
6 5.4 Cut HL -5
23%
5
2 1.6
Yushiro
1
2AC
77%
0
Yushiro 2AC Cut HL -5 Yushiro 2AC Cut HL -5
Reason: Workers still weren’t familiar with our oil’s smell and 40
complained that our smell was awful compared with Yushiro 2AC
Ensure the oil Propose new oil to
Visit customer 2 supplied to improve their
times/ month to customer performance and
1 3 5
collect the new continuously reduce cost
information