Professional Documents
Culture Documents
Session Number
Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 1
Agenda
Cisco
Products
• Select Featured Links
“Hardware
Support”
• Note:
Featured links
or frequently
accessed
documents
are listed on
main page
Select product
from:
• Navigation bar
• Center section
Consolidated technical
resources; organized by:
• Hardware information
• Software installation
• Software configuration
• Troubleshooting
• Documentation
• Training
Hardware
Information
• Product
specifications
• Modules
• Hardware
installation and
configuration
Software Installation
• Software
download and
upgrade
information
• Software Center
access
• Software features
and versions
information
Software
download and
upgrade example
Software
Configuration
Select
configuration help
by feature:
• CallManager
• EtherChannel®
• Multicast
• Quality of
Service (QoS)
…etc.
Sample
configuration for
EtherChannel
between Catalyst ®
4000, 5000, and
6000 series
Troubleshooting
Known problems:
• Field notices
…more
Search by topic:
• Password recovery
• Spanning Tree
Protocol
Access to tools:
• Bug Toolkit
…more
• Sample “How
to” document
• Provides
recovery
procedures
• Sample
troubleshooting
document
• Troubleshooting
steps and
resources
• Select
“Technology
Support”
• Note: Featured
links or
frequently
accessed
documents
are listed on Featured Links
main page
Select
Technology
from:
• Navigation
bar
• Center
section
Select a LAN
Technology:
• EtherChannel
• FDDI & CDDI
• LAN Security
• Spanning
Tree
…and more
Organized by:
• Overview
• Network Design
• Implementation
and
Configuration
• Verification and
Troubleshooting
• Documentation
Overview
• Standards and
Specifications
• Features
Tech note
provides:
• Feature
description
• Availability
• Configuration
• Monitoring
• Related
information
Network
Design
• Documents
help sketch
out network
designs
Sample “How
to” document
Implementation
and
Configuration
• Features and
Versions
• Samples and
Tips
Sample
configuration
document
• General
understanding
• Configuration
examples
Step-by-step
instructions for
enabling and
disabling features
Troubleshooting
• Known
problems such
as security
advisories
• Troubleshooting
documents
• Troubleshooting
tools
Sample
troubleshooting
document
Flash
animation
explains
Spanning-Tree
Protocol failure
• Identifying bridge
loops
• Restoring
connectivity
• Checking ports
• Looking for resource
errors
• Disabling unneeded
features
Tools segmented
by:
• Alphabetical list
• Task:
configuration,
installation,
troubleshooting,
etc.
• Software
downloads
• TAC case
management
Search by:
• TAC Technical
Documentation
Case studies
Config examples
…more
• TAC Data Collections
Bug Toolkit
Case Open tool
…more
• All of www.cisco.com
• NetPro Search
• Fewer results
• Quick access
to solutions
• Select “TAC
Data
Collections”
• Enter bug ID
• Select “Bug
Database”
The Result
Links directly to
the release notes
in Bug Toolkit
• Determines
compatibility and
feature information
for Cisco IOS and
Catalyst Operating
System software
• Combination of
tools:
Hardware/
Software
Compatibility
Matrix
Feature
Navigator
Compatibility
Advisor
Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 42
Software Advisor
Helps you:
• Analyze your hardware
configuration
• Select software for
your Cisco Catalyst
product
• Research a software
upgrade or
troubleshoot
• Enter known bug ID
• Search bugs related
to Cisco IOS Software
by release
• Search for bugs in
other Cisco software
or hardware
Results from
“show port”
command:
Errors,
including
suggestions
Warnings,
including
suggestions
• Results from
“show port”
command
(cont’d.)
Information
References
• Feedback
form
Optional
technologies
pull-down
menu:
• Make your
optional
selection
Clarifying
questions
continue:
• e.g., What is
the port LED
status?
• Search results
table
• Click on “View
Solution” links
to be taken to
solutions
• Guided
Search
• Tool will
clarify
problem
area
• Search results
table
• Click on “View
Solution” links
to be taken to
solutions
Easy access to
the Case Open
tool
Links directly to
the Case Open tool
• Cisco Learning
Connection
TAC Training
• E-Seminars
Learn about
Cisco
technologies
• Cisco TAC Web
Seminars
Learn how to
navigate the
Cisco TAC Web
Site for technical
resources
Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. 73
Networking Professionals Connection
http://www.cisco.com/go/netpro
• Participate in
discussion
groups
• Attend live,
online Tech
Talks
• Ask the
Expert:
Discuss
networking
issues with
Cisco
Benefits of the
Cisco TAC Web Site
www.cisco.com/tac
• Easier navigation
• Improved search
• One location for all
technical
documentation
• Direct access to the
Case Open and Case
Query tools