Professional Documents
Culture Documents
Master data: Train list, dep and arrival time, Class types in a train
Transaction Data: Tickets booked, cancelled, ticket amount, from
and to on a ticket.
BIS Module 3
Computer Based Reservation System
• Displays room availability, make individual and group
reservations, track guest advance payments and travel
agent commissions
• Generate reports of Guest arrival, reservation forecast and
preregistration
Most common sources of reservation are:
• Central reservation system
• Global distribution system
• Intersell agencies
• Cluster reservation office
• Property direct reservation system
• Internet distribution system
Reservation inquiry :
▫ Potential guests making enquiry for rooms.
▫ Through Telephone, website, email, etc…
▫ Group or individual, convention hall, table, etc..
▫ Record is created for an Enquiry
BIS Module 3
Determination of availability
▫ Accept the reservation request
▫ Find out available room
If room available, indicate tariff
Block room if suits guests requirements/budget
If no suggest alternative room
If no rooms are available, suggest alternate property/Cross selling
Challenges:
▫ Achieving 100% occupancy
▫ Overbooking considering expected cancellations
▫ Non-availability of all rooms in good condition
Open days, Special event days, season period, dynamic
pricing
BIS Module 3
Class assignment
Prepare process flow chart for complete reservation process and
cancellation process.
BIS Module 3
Generation of reports
https://www.smartmeetings.com/news/trends/74256/top-
10-trends-impacting-hospitality-industry
Thank You