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  • MODULE 5 Applied Business Tools and Technologies

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    jian miee lequiron
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    The document provides information about Module 5 of the Applied Business Tools & Technologies course at Palawan State University. The module focuses on providing effective customer service and includes learning outcomes, units of competency, and references on identifying guest needs, handling complaints, and effective guest service. It also includes links to video examples. The module is taught online through Google Classroom.

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    hospitality management

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    The document provides information about Module 5 of the Applied Business Tools & Technologies course at Palawan State University. The module focuses on providing effective customer service and includes learning outcomes, units of competency, and references on identifying guest needs, handling complaints, and effective guest service. It also includes links to video examples. The module is taught online through Google Classroom.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    65 views14 pages

    MODULE 5 Applied Business Tools and Technologies

    Uploaded by

    jian miee lequiron
    The document provides information about Module 5 of the Applied Business Tools & Technologies course at Palawan State University. The module focuses on providing effective customer service and includes learning outcomes, units of competency, and references on identifying guest needs, handling complaints, and effective guest service. It also includes links to video examples. The module is taught online through Google Classroom.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 14

    MODULE 5

    Applied
    Business
    Tools&
    Technologies
    (PMS)
    COURSE TITLE: Applied Business Tools & Technologies (PMS)

    UNITS: 2/1 UNITS

    GOOGLE CLASSROOM CODE: j3lmgda

    LEQUIRON JIAN MIEE R.


    Palawan State University
    College of Community Resources Development
    Quezon, Campus
    Quezon, Palawan
    S.Y. 2021-2022

    Learning Outcomes

    At the end of this chapter, you will be able to:

     Provide effective guest service.


     Identify the guest needs
     Handles guest complaints.

    LEQUIRON JIAN MIEE R.


    UNIT OF COMPETENCY: PROVIDE EFFECTIVE CUSTOMER
    SERVICE

    LEQUIRON JIAN MIEE R.


    LEQUIRON JIAN MIEE R.
    LEQUIRON JIAN MIEE R.
    LEQUIRON JIAN MIEE R.
    LEQUIRON JIAN MIEE R.
    LEQUIRON JIAN MIEE R.
    Watch me:
    https://olfu.instructure.com/courses/94791/files/10891626?
    module_item_id=7852914

    LEQUIRON JIAN MIEE R.


    LEQUIRON JIAN MIEE R.
    LEQUIRON JIAN MIEE R.
    LEQUIRON JIAN MIEE R.
    LEQUIRON JIAN MIEE R.
    References & Supplementary Materials

    https://olfu.instructure.com/courses/94791/files/10891586?module_item_id=7852902

    LEQUIRON JIAN MIEE R.

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