Thomas

 Cook  Hotels  &  

Resorts  
Sunprime  Hotels  brand  presentation  
  

Strong  partnership  and  access  to  16  

European  Thomas  Cook  Group  source  markets  
 
European  TCG  Markets  

• UK  &  Ireland   • Poland  

• France   • Czech  Republic  
• Belgium   • Hungary  
• Netherlands   • Sweden  
• Germany   • Norway  
• Austria   • Denmark  
• Switzerland   • Finland  
• Russia  

 
 
  

Key  facts  financial  year  2015  

Thomas  Cook  Group  

Revenue   GBP  8.2  Billion  

Passengers   20  Million  

Retail  outlets   3,110  

Aircraft   91  

Employees   21,813  

 
 
  

Strong  portfolio  of  travel  brands  

 
 
  

Strong  portfolio  of  travel  brands  

 
 
  

Thomas  Cook  Hotels  &  Resorts:  

Summer  2016  :  190  Hotels  in  16  Countries  

77  

New:   New:   New:   New:  

2x  Turkey   3x  Greece   1x  S pain   1x  Greece  
1x  Greece   1x  S pain  

 
 
11  

 
 
  

Thomas  Cook  Hotels  &  Resorts:  

Summer  2016:  190  Hotels  in  16  Countries  
 
Germany   Austria   Croatia  
Spain   Tunisia  
  1x   1x  
6x   1x  
16x  
4x  
2x   Bulgaria  
17x  (1x  new)  
2x   2x  
5x  
  3x    
5x  
 

5x  (1x  new)      
  Montenegro  
Portugal   1x      
1x    
 
Turkey  
Cape  Verde  
14x  (2x  new)  
1x    
19x  
 

6x  
 

        5x  
Thailand         1x  
1x      
Morocco   Cyprus  
1x      
1x  
  3x   1x  
2x  
1x  
Greece   Egypt  
4x   1x  
  15x  (1x  new)   2x      
6x
Gambia   23x  (3x  new)   2x   1x    
1x   status  summer  2016  
5x   1x  
 
1x  (1x  new)   7  

 
  

Six  strong  brands:  

 

Brand Key features Target group Mini mood board

• Premium brand • Adults friendly brand

• Prime location with first row views • Discerning couples, single travelers and
• 4 star+ (4-5 Star) small families
• Superior services, added values, • Higher income
strong software (F&B) • Ø age 45+
• Local hotel style, cosy architecture
• Quality driven
• Individual, quiet & conservative
• Personal space

• Budget leisure brand • Smart shopper couples, single travelers,

• Sincere 3 - 4 star hotels in popular friends and families
holiday destinations • Ø age 45
• Good quality for money
• Easy comfort / simplicity – no frills
• Fresh design at the cutting edge
• Family run atmosphere
• Free Wi-Fi throughout the entire hotel

Adults only brand Adults only (16 years and over)

4 star(+), good location Travelling as couples, with friends, ‘mother
Contemporary, trendy style & daughter’ etc
Fitness classes, good gym and spa Higher income
facilities Ø age 45
Free Wi-Fi throughout the entire hotel Quality driven
Peace, quiet and relaxing

 
 
  

Six  strong  brands:  

Brand Key features Target group Mini mood board

• Prime Family Resorts • Families with children

• 4 star(+) • Quality driven
• Modern contemporary style • Higher income
• Good location • Ø age 38
• Many facilities and activities for
children & teens
• Free Wi-Fi throughout the entire hotel
• Lollo & Bernie as family mascot
• Spa, gym and fitness
• Apartments for the whole family

• Family resorts • Families

• 4 star volume driving units • Medium income
• Family rooms • Ø age 40
• Free Wi-fi throughout the resort
• Varied entertainment program for the
entire family
• Lollo & Bernie as family mascot

• Trend consciousness atmosphere • Higher income city elite

• Affordable style • age between 25-60
• Basic entry rate with seducing plus • Cosmopolitan explorers, young
packages professionals & modern families
• Individually designed hotels
• Inspiring, healthy food concept with
love for local products
• Professional sport and well-being
programs
 
 
  

Sunprime  Hotels  

 
10  
  

About  Sunprime  

Sunprime  Hotels  is  a  brand  belonging  to  

Thomas  Cook  Group  with  
15  hotels  in  5  countries.  
The  brand  is  specifically  designed  for  adults  
(16  years  and  above).  

 
11  
  

The  vision  

12  

 
  

Geographical  coverage  

Cyprus  
Greece  
Spain  (Mallorca,    Canary  Islands)  
Thailand  
Turkey  
 
 
 
 
 
 
 

#  Hotels   15  
   
#  Rooms   2,117  
 

#  Beds   4,234  
 
 
Status  summer  2016  
 
 

13  
 
  
 
 
 
 
 
 
Our  portfolio:  15  properties  in  5  countries  
 
 
Spain   Cyprus  
Sunprime  Atlantic  View  (LPA)   Sunprime  Ayia  Napa  Suites  (LCA)  
Sunprime  Coral  Suites  (TFS)    
Sunprime  Waterfront  (PMI)   Greece  
Sunprime  Palma  Beach  (PMI)   Sunprime  Platanias  Beach  (CHQ)  
Sunprime  Monsuau  (PMI)   Sunprime  Miramare  Beach  (RHO)  
Sunprime  Ocean  View  (TFS)    
  Thailand  
Turkey   Sunprime  Kamala  Beach  (HKT)  
Sunprime  Dogan  Side  Beach  (AYT)  
Sunprime  Alanya  Beach  (AYT)  
Sunprime  Numa  Beach  (AYT)  
Sunprime  C-­‐Lounge(AYT)  
Sunprime  Beachfront  (DLM)  

 
14  
  

Target  group  &  key  selling  points  

 
15  
  

Target  group  

Sunprime  is  for  “grown-­‐ups  only”:  We  target  adults  (16  years  and  
above)  such  as  partners,  your  best  friend  or  a  workmate  

Majority  of  guests  are  between  25  to  60  years  old  with  an  average  
age  of  45  years  

Hard  working  adults  with  limited  time,  independent  and  

experienced  travelers  

Sunprime  guests  appreciate  “the  good  things  in  life”  such  as  food  &  
wine,  fitness  &  spa,  good  service  and  comfortable  &  modern  style  

 
16  
  

Key  selling  points  

Adults  only  hotel  with  an  age  limit  of  16  years  and  above.  

Good  location  within  walking  distance  to  the  beach,  to  shopping  and  
good  restaurants.  

Peaceful  and  quiet  with  a  modern  and  contemporary  design  and  

style,  always  with  a  different  twist  and  personality.  

Excellent  gym  and  fitness  studio/program  as  well  as  a  modern  spa  
with  great  choice  of  treatments  (not  HKT)  

 
17  
  

Sunprime  brand  features  

Reception  &  Lobby:  A  central  point  of  welcome,  information  and  

service.   Here   you   will   be   helped   24/7   by   knowledgeable   staff  
and   get   helpful   support   when   you   need   advice   to   plan   your  
holiday.  
Lounge:  Your  living  room  during  your  holiday  and  the  natural  
meeting  spot  for  relaxation;  an  area  where  everyone  will  feel  at  
home.  

Minimarket:  Here  you  can  buy  quality  fresh  bread,  wine,  pastries,  
fruit,  snacks,  toiletries  and  other  necessities  

Restaurant:  Appreciating  the  good  life.  The  décor  in  the  restaurant  is  
stylish  and  the  atmosphere  is  relaxed.  Our  chefs  create  a  variety  of  
international  dishes  and  local  specialties.  

 
18  
  

Sunprime  brand  features  

Rooms  &  suites:  For  that  little  extra  comfort  and  convenience  with  a  
variety  of  suites  and  different  room  types  such  as:  Prime  Room,  
Prime  Studio,  Prime  Suite,  Junior  Suite,  Grand  Suite.  

Fitness  Studio:  Fitness  and  yoga  are  very  popular  activities  during  our  
guests’  vacation  and  an  unique  selling  points.  The  fitness  studio  
should  have  a  fresh  feeling  and  a  prime  location.  
Gym:  Is  an  important  activity  during  our  guests’  vacation  and  an  
unique  selling  point.  The  Gym  should  have  a  fresh  feeling  and  a  prime  
location.  They  have  a  view  or  indirect  light  through  ceiling  win.  

Spa:  Is  a  retreat  that  gives  a  little  extra  to  the  vacation.  The  look  
light,  fresh  and  modern  with  a  flavour  of  the  local  design  when  it  
comes  to  materials.  Display  of  a  range  of  products  for  sale.  

Pool  and  pool  area:  A  peaceful,  calm  relaxed  area  with  plenty  of  
comfortable  sunbeds  and  large  parasols.  

  19  
  

Sunprime  brand  features  

Free  high  speed  Wi-­‐Fi  in  the  entire  hotel  

MySunprime:  A  responsive  online  platform  (incl.  chat  function  with  

hotel  staff  and  with  other  guests)  and  information  system  on  hotel  
facilities,  activities,  interactive  maps  etc.  

  20  
  

Standards  

21  

 
  

Main  property  entry  requirements  

Exclusivity  
• Exclusive  for  Thomas  Cook  Group´s  tour  operators  and  online  channels.  
 
Location  
• Prime  location  in  resort,  preferably  by  the  beach  and  maximum  750  meters  to  good  shopping  and  
restaurants.  Any  deviation  must  be  agreed  between  the  TCG  tour  operator  and  TC  Hotels  &  Resorts.  
 
Average  capacity  
• Minimum  100  apartments  ,  average  150  –  250  apartments,  4  star,  modern/contemporary  design.  
 
Guest  rooms  
Minimum  requirements  
• A  majority  should  be  studios  with  kitchenette,  minimum  27m2  
• Room  architect  plans  &  interior  decoration  to  agreement  mutual  between  owner  &  Sunprime  
• Small  kitchenette  (1,20m)  with  carbon  filter  smoke  extractor/kitchen  fan,  water  boiler,  coffee  brewer,  
fridge  ,  two  cooking  rings,  sink  faucet,  kitchen  towel  and  kitchen  utensils.  
• Cleaning,  dish  washing  and  making  of  the  beds  7  days/week.  Change  of  bed  linen  &  towels  7  days/week  
on  request  from  the  guest,  
• Air  condition  free  of  charge  
• Safe  box  laptop  size  free  of  charge  
• High  speed  Wi-­‐Fi,  (see  Wi-­‐Fi/HSIA/Media)  
• Minimum  size  32  ''  LCD  TV  
• TV  channels,  internationals  TV  news  i.e.  CNN,  BBC,  Euro  sport  in  English  
 
22  
  

Main  property  entry  requirements,  ctd.  

 

Guest  rooms,  Minimum  requirements,  ctd  

 
• Enough  number  of  electrical  sockets  
• Enough  number  of  hooks  
• Preferable  open  wardrobes  
• Full  length  mirror  
• Bed  lamps  for  reading  
• Black  out  curtains  and  voile  curtain  
• Iron  and  iron  board  
• Water  upon  on  arrival  (1.5l)  
• For  all  Swedish  ICA  clients  a  gift  (according  to  standard)  should  be  delivered  upon  arrival,  paid  by  Ving.  
• Sunprime  welcome  attention  upon  on  arrival  (0.5l  good  bottle  of  wine)  
• For  all  For  all  Scandinavian  repeaters  (segment  5)  a  good  bottle  of  wine  (0.5l)  should  be  delivered  upon  arrival  
• Prebooked  supplement  for  Scandinavian  guests  “Keep  Your  Room”  (extra  charge)  
• Prebooked  supplement  for  Scandinavian  guests  “Welcome  package”  (extra  charge)  
 
Balcony/terrace  
• Balcony/terrace:  1,20  x  3  m  
• Two  comfortable  chairs  and  table  on  balcony/terrace  

 
23  
  

Main  property  entry  requirements,  ctd.  

 

Bathroom  
• Walk-­‐in  shower  with  glass  screen/sliding  doors  
• Magnifying  mirror  
• High  eco-­‐friendly  quality  soap  &  shampoo  dispensers  
• Bathroom  amenities  incl.  hairdryer  
 
Towels,  bathrobe,  bed  linen  according  to  Sunprime  standard  
• Face  towel  (50x70  cm)  
• Bath  mat  (50x70  cm)  
• Bath  towel  (100x150  cm)  
• Beach  &  Pool  towel  (100x200  cm)  
• Bed  linen  
• Bathrobe  +  slippers  
 
Sunprime  bed  &  pillow  comfort  
• Bed  measurement  1,00  mx2,00  m  
• Top  bed  mattress  7  cm  
• Pillows  measurement  50x65  and  65x90  cm  per  person  and  quilt  according  to  Sunprime  bedding  standard  

 
24  
  

Main  property  entry  requirements,  ctd.  

 

Rooms  &  suites  types:  

 
Prime  Suite,  
Suite  for  two  people  (one  room)  with  sofa.  The  layout  varies,  but  all  Prime  Suites  have  a  terrace  or  balcony.

Prime  Studio,  
Suite  for  two  people  (one  room)  .  The  layout  varies,  but  all  Prime  Studios  have  a  terrace  or  balcony.

Junior  Suite,  
Suite  with  living  room  and  bedroom,  ideal  for  two  people.  All  our  Junior  Suites  have  a  terrace  or  balcony  
with  different  views  
 
Grand  Suite  
Spacious  and  well-­‐appointed  two-­‐room  suites  for  larger  party.  There  is  plenty  of  space  for  up  to  four  
people.  All  Grand  Suites  have  a  terrace  or  balcony  
 
Prime  Room,  
Fresh  and  stylish  double  rooms  perfect  for  two  people.  Modern  furnished  with  varying  size  and  layout.  All  
our  double  rooms  have  a  balcony  or  terrace.  

 
25  
  

Main  property  entry  requirements,  ctd.  

 

Restaurants  
• One  combined  à  la  carte  restaurant  and  buffet  restaurant  (preferably  indoor  &  outdoor  area).  
• Capacity  covering  the  number  of  all-­‐inclusive  and  à  la  carte  guests.  
• Fully  equipped  à  la  carte  show  kitchen.  
• A  la  carte  menus  to  be  agreed    with  TCH.  
• Fulfill  HCCP  criteria’s  
 
F&B  supplements  
The  following  Sunprime  supplements  to  be  sold  as  pre-­‐book.  Rates  to  be  agreed  separately:  
• Breakfast  buffet  according  to  Sunprime  standard.  
• Sunprime  All  Inclusive.  
• Sunprime  Inclusive  Large  (7  breakfast  +  5  lunches  +  5  dinners  including  beverage).  
• Sunprime  Inclusive  Small  (7  breakfast  +  5  dinners).  
 
Bars  
• Lounge  bar  area  covering  approx.  
• 25%  of  the  guests  in  the  hotel  (including  entertainment  area).  Indoor  (air  conditioned)  and  outdoor  
area,  connected  to  afternoon/evening  bar.  
• Pool  Bar  
• Bar  menus  to  be  agreed    with   TCH.  
• Fulfill  HCCP   criteria’s  

 
26  
  

Main  property  entry  requirements,  ctd.  

 

Entertainment  
• Area  covering  approx..  25%  of  the  guests  in  the  hotel  (including  lounge  bar  area).  Indoor  (air  
conditioned)  and  outdoor  area,  connected  to  afternoon/evening  bar/Lounge.  
• Area  for  soft  entertainment  such  as  piano/guitar  player  or  DJ.  
• Entertainment  minimum  3  times  per  week.  

 
27  
  

Main  property  entry  requirements,  ctd.  

 

Reception  /  Lobby  
• Size  according  to  local  regulation  
• Reception  desk  staffed  24/7  with  English  speaking  staff.  
• Seating  area.  
• Two  guest  computers  free  of  charge.  
• 55  “  touch  screen.  
• Check  in  luggage  service  space  (Thomas  Cook  Airways).  
• Luggage  room  
• Changing  room  with  showers.  
• Free  welcome  drink  for  the  guests.  
• Medical  service  space,  
• Defibrillator.  
• TC  Tour  operator  service  space  
 
Public  music  
• Multi-­‐channel  sound  system  for  broadcasting  of  Sunprime  music  in  all  public  areas  (lounge,  restaurant,  
lounge,  gym,  spa,  pool).  See  separate  specification.  
 
Wi-­‐Fi/HSIA/Media  
• Wi-­‐Fi  High  Speed  without  extra  charge  in  the  public  area  (–60  dBm  signal  strength)  and  Wi-­‐Fi  in  100  %  
of  the  guest  rooms  (10Mbit/s  per  100  rooms  of  true  bandwidth  to  Internet).  See  separate  description.  

 
28  
  

Main  property  entry  requirements,  ctd.  

 

Fitness  exercise  room/studio:  

• The  room  should  have  a  minimum  size  of  100  m2      to  be  used  for  group  training  eg  aerobics,  yoga.  
• Allocated  in  prime  location  in  the  hotel  with  natural  daylight  and  no  columns  
• Head  room  3  meter  (high  ceiling)  
• Air  condition  
• Professional  music  equipment  with  headset  (amplifier,  spekaers  4-­‐5,  CD  player,  MP3,  wireless  transmitter)  
• Professional  equipment  for  group  training  (step  up  boards,  barbells  &  weights,  mats,  yoga  mats,  exertubes)  
• Professional  aerobics  wooden  floor.  
• Separate  switches  for  AC  and  music  system.  
• Mirrors  on  minimum  2  walls.  
• One  storage  5-­‐10  m2.  
 
Gym  
• The  room  should  have  a  minimum  size  of  100  m2.  
• Prime  location  with  natural  daylight  and  no  columns  
• High  ceiling  (head  room)  2,5  meter  
• Techno  gym  equipment  according  to  Sunprime  standards.  
• Sound  system  with  music.  
• AC  system.  
• Separate  switches  for  AC  and  music  system.  
• Mirrors  on  minimum  2  walls.  

 
29  
  

Main  property  entry  requirements,  ctd.  

 

Spa  
• Modern  spa  minimum  100  m2      incl.  reception  and  waiting  area  min  20  m2.  
• Small  kitchen  or  kitchenette  min  5  m2.  
• One  toilet.  
• Minimum  of  three  treatment  rooms;  one  single  treatment  room  min  12  m2,  one  duo  treatment  room  
min  17  m2,  and  one  pedicure/manicure  room  min  12  m2.  
• Shower  in  minimum  one  of  the  treatment  rooms.  
• One  storage  min  3  m2.  
• Electrical,  adjustable  treatment  beds.  
• Sound  system  with  music  in  all  areas.  
• Warm  light  with  dimmer  in  treatment  rooms.  
• AC  in  all  areas.  
• Separate  switches  for  AC,  music  system  and  dimmer.  
• Prebooked  SPA  treatment”  (extra  charge)  supplement  for  Scandinavian  guests.  
• Layout/designand  equipment  according  to  Sunprime  standard.  

 
30  
  

Main  property  entry  requirements,  ctd.  

 
 

Recreation  area:  pool  &  garden  

• The  size  of  the  pool  shall  be  minimum  2  m2  per  room  with  sloping/inclined  bottom  starting  from  
depth  120–130  cm  and  deeper  up  to  180–200  or  deeper  (for  water  aerobics),  
• Minimum  heating  is  28  degrees  in  winter  season  (October–April).  
• Sufficient  pool  deck  area:  0,75  sunbeds  per  guest  &  one  parasol  for  even  two  beds.  
• Sunbed  model  according  to  Sunprime  standard.  
• Portable  stereo  with  headset  for  water  aerobics  
 
Beach  
If  beach  belong  to  the  hotel  beach  chairs  and  umbrellas  should  be  free  of  charge  
 
Minimarket  
• A  minimarket  is  required,  minimum  size  of  80  m2.  
• Storage  and  other  service  area.  
• Fulfil  HACCP   criteria’s.  

 
31  
  

Binding  standards  and  services  defined  in  

 
manuals  as  well  as  guidelines  
 
 

Brand  description  including  philosophy,  customer  

Brand  Manual   service,  hardware  and  software  requirements  

Corporate  Identity   CI/CD  standards  regarding  signs,  stationary  and  

&  Design   uniform  
 
 

Regular  external  health  &  safety  checks:  

Health  &  Safety   Eco/fire/pool/water/food/safety/room  check  and  
other  safety  checks.  Code  of  operation  &  other  
polices  according  to  TC  contract  
 
 

Quality  &  Standards   Operational  and  service  standards  for  all  

departments.  

 
32  
  

Quality  assurance  –  minimum  standards  

 

• Online  review  portals:   Holiday  Check  overall  5.1  /  85  %  

TripAdvisor  overall  4.25  
Zoover  8,5  
 
• Health  &  Safety:   FTO  Standards  
 
• Sustainability:   Travelife  Gold   Award  
EU  ECO  label  after  2  years  of  operation  
 
• Complaint  ratios:   Max.  2  %  in  each  TC  source  market  
 
• Guest  surveys:   NE:  Min  85%  Satisfaction  
Max  5%  Dissatisfaction  
Min  4,1  on  a  5  scale  
 
other  markets:  Min  85%  Satisfaction  

33  

 
  

Commercial  aspects  

 
34  
  

Competitive  fee  structure  for  participating  

 
hotel  partners  
 

Type   Fee   Fee  Base  

  TBN    
   
   

Starter  Package*   One-­‐off  

&  Technical  
Servives  

Royalty  Fee   TBN   Gross  Revenue  

Marketing  Fee   TBN   Gross  Revenue  

Special   F&B  and  Spa  
For  non-­‐all  inclusive  hotels  
Arrangement   Revenues  

*  Inclusions  starter  package:  Next  page  

 
35  
  

Starter  package  
 
 

Initial  Services:  
• Coverage  of  franchisor`s  cost  processing  of  the  application,  reviewing  the  site,  assessing  
market  potential,  evaluating  the  plans  for  existing  layout,  inspecting  and  
architect/design/Corp  ID/  IT/product  support  to  local  architect  and  design  team  to  the  
property  during  construction/  refurbishment/conversion,  providing  services  during  the  
pre-­‐opening  or  conversion  phase  
 
• Support  in  recruitment  of  spa  and  fitness  staff  
 
• Design  and  set-­‐up  special  designed  server  music  of  rented  hard-­‐  and  software  (2  days)  
 
• Set-­‐up  support  of  hotel  specific  designed  guest  web  information  portal  for  in-­‐house  
promotion  (10  days)  
 
• Set-­‐up  and  download  support  of  hotel  specific  software  for  guest  touch  screen  
information  (4  days)  
 
• Set-­‐up  support  of  promotion  video  for  Sunprime  brand  and  partner  hotels  (1  day)  

 
36  
  

Starter  package  
 
 
Initial  training  for  hotel:  
• Brand  training  for  management  and  all  staff  members  (2  days)  
• F&B  training  (5  days)  
• CRS  training  (1  day)  
• Spa  &  fitness  training  in  central  venue  (5  days)  
 
Extensive  web  presentation  &  promotion  
on  TC  web  sites  including  professional  photos  and  video  

Professional  photo  and  video  shooting  of  hotel  

Marketing  &  Sales:  

Being  a  part  of  a  new,  strong  brand  and  unique  concept,  top  priority  within  marketing  
&  sales  in  all  relevant  source  markets,  priority  positioning  in  Thomas  Cook  Group  
distribution  materials/channels  (online/offline),  dedicated  Thomas  Cook  Group  sales  &  
marketing  activities  

 
37  
  

Services  &  Support  

 
 
 
 
• Regular  on  site  visit  and  online  support  by  experienced  Sunprime  product  and  
IT  experts  
 
• Annual  quality  analysis  with  suggestions  for  product  improvement  
 
• Support  for  achievement  of  quality  goals  
 
• Regular  supports  on  recommendation  and  quality  performance  
 
• Online  support  to  ensure  best  possible  online  guest  communication  
 
• Yearly  support  to  recruit  spa  and  fitness  stuff  as  well  as  training  and  central  venue  

 
38  
  

Additional  operational  and  investment  cost  

Type   Fee   Fee  Base  

Rent  of  hardware  for  music  system   1,200.-­‐   EUR   Per  year  
Support  &  development  of  special  designed  guest  web  
500.-­‐  EUR   Per  year  
information  portal  for  in-­‐house  promotion  
Support  &  development  of  touch  screen   500.-­‐   EUR   Per  year  
Recruitment  &  training  costs  for  spa  and  fitness  staff   Included  in  the  staff  cost,  
Per  year  
(2-­‐4  employees,  depending  on  size  of  the  hotel)   see  next  page  
Uniform   10-­‐25.000  EUR   Per  year  
F&B  training  of  chef  in  central  venue   Cost  basis   Per  year  
 
Cost  of  6572  EUR  per  
EU  (4  staff)  
month  (aprox  6  month)  +  
Staff  cost  spa,  fitness:  
accommodation  and  meal  
Salaries  training,  flights,  insurance  
Cost  of  4666  EUR  per  
NON  EU  (4  staff)  
month  (aprox  6  month)  +  
Staff  cost  spa,  fitness:  
accommodation  
Salaries  training,  flights,  insurance.  
and  meals  
39  
 
  

Summary  

 
40  
  

Join  us  on  our  journey  to  success  

Enhanced  product  proposition  through  Sunprime  standards  generating  

high  customer  satisfaction,  repeat  business  and  upsell  opportunities.  

Close  partnership  with  Thomas  Cook  Group  and  access  to  16  international  
TC  markets.  

Clear  marketing  &  sales  strategy.  

Cooperation  with  experienced  team  of  experts.  

Competitive  fee  structure  and  attractive  contractual  models.  

 
41