Department of Tourism and Hospitality Management

Fundamentals of Lodging Operations

Final Exam
Prof. Divina V. Valerio
NO ERASURES. All erasures are wrong.
I. Choose the letter of the best answer. (25 points)
A. smoking room F. vacant/ready K. check-out P. Royal Suite U. roll-away cot
B. skipper G. no-shows L. stars Q. ambiance V. accommodations
C. twin size H. hospitare M. due out R. transportation W. hospitality suite
D. housekeeping I. dumbwaiter N. queen size S. service X. enhanced configuration
E. diamonds J. vacant/dirty O. communication T. suite Y. non-smoking room
1. The best room in the hotel is the ___.
2. ___ is the act or means of serving.
3. ___ means “to receive as a guest.”
4. A small, specialized kind of elevator for moving food for short distances between floors.
5. A term which means that the room is expected to become vacant after the following day’s check-out time.
6-7. The hotel’s industry ratings.
8. ___ are those guests who fail to check- in.
9. Extra portable bed is also called ___.
10. The only status a room can be sold in.
11. In North America, the standard room type has___ bed.
12. A status which is the top priority in housekeeping.
13. ___ is a parlor or living room connected to one or more bedrooms.
14-15. Room designation simply identifies the room whether it is ___ or ___.
16. ___ refers to the upkeep and maintenance of cleanliness and order in a house or a lodging establishment.
17. ___ is a guest who left the hotel without settling his account.
18. ___ are the specific rooms, suites, or other facilities to which guests are assigned.
19. ___ bed is used in Europe and Asia for their standard room type.
20. The process by which guests terminate their status as guests is ___.
21. ___ system is composed of telephones used by guests, computers, and television sets.
22. ___ is the next level up from the standard configuration.
23. ___ or hospos.
24.___ includes tangible and intangible features of a lodging operation that gives its special character.
25. The most common components of the ___ system are elevators and escalators.
II. Enumeration (25 points)
1-5 Public Areas of the Hotel
6-9 Universal Items in a Guest Room
10-11 Types of Housekeeping
12-16 Items found in a Hotel’s Standard Configuration
17-21 Sporting Activities that Guests find appealing
22-25 Reasons why Room Service is not a Profitable Enterprise
III. Identify what is being asked. (10 points)
1. drapery, bedspreads, robes are ___ goods
2. work areas, beds are ___ goods

3. ___ rooms -- are rooms close to each other

4. ___ rooms -- are rooms with a common wall but no connecting door

5. size of for small hotel = ___ square feet

6. front area for large hotel = ___ square feet

7. ___ is a central airconditioning system that treats the air in large unit
8. ___ is an airconditioning system that relies in individual units

9. ___ reservation -- payment has been made in advance for the rooms
10. ___ reservation -- reservation has been acknowledged as having been received by the hotel

Good luck!
Stay safe! Stay home