Professional Documents
Culture Documents
Problem-Solving and Decision-Making Tools: Presented By: Karen Deering, Jon Ross, Mark Kesler
Problem-Solving and Decision-Making Tools: Presented By: Karen Deering, Jon Ross, Mark Kesler
DECISION-MAKING TOOLS
Presented by:
Karen Deering,
Jon Ross, Mark Kesler
THE PDSA CYCLE
CONTINUOUS PROCESS
IMPROVEMENT CYCLE
Mark…
Leadership and Customer Service
Jon…
Employee Involvement and
Continuous Process Improvement
Karen…
Supplier Partnerships and
Performance Measures
LEADERSHIP
Comment cards
Surveys
Focus Groups
Telephone
Customer Visits
Report Cards
Internet
Employee Feedback
MEET SID THE CAB DRIVER
Academic Assessment
Employee
participation
and
continuous
improvement
What is Academic Assessment?
(Employee involvement)
Timing of assessment
– Pre enrollment data
– Process – (during course) data
– Post enrollment data
Assessment tools
– Direct measures
– Indirect measures
Direct Measurement Assessment
Tools
Pre/post test
Course embedded tests
Portfolios
Capstone exam/project
Standardized exams
Performance assessment
Primary trait analysis
Professional certification
Indirect Measurement Assessment
Tools
Focus groups
Graduate survey / interview
Employer/faculty survey
Interpretation of measurements
Supplier Partnerships
and Performance Measures
Supplier Partnerships
Solving
Problems
The PDSA Cycle
Study Do
Continuous Process Improvement Cycle
Study Do