TOPIC: COMMUNICATION AND IT’S BARRIERS

PRESENTED BY: BBA-III

ANSHITA KHANDELWAL
ASHWATI PILLAI
NEHA JAIN
RASHMI KHATRI
SAKSHI KAUSHIK
SIMRAN TEKCHANDANI
The imparting or exchanging of information by
speaking ,writing or using some other medium.

Features:
 It is a two way process.
 It is a continuous process.
 Aims in achieving organizational objectives
 Maintaining good industrial relation.
Verbal:
• Oral communication
• Written communication

Non-Verbal
• Gesture
• Body Language
• Appearance
 Physical barriers

 Semantic and language barriers

 Organizational barriers
 Defects in the medium  Noise in the
environment

EG:- THE TELEPHONES,THE EG :-TRAFFIC, NOISE, FACTORY

POSTAL SYSTEM,ELECTRONIC WORK ,PEOPLE TALKING ETC
MEDIA MAY FAIL ETC
 INFORMATION OVERLOAD

Piling up of tasks due to improper time

management

Work overloaded/information duplication

 TYPES OF SEMANTIC BARRIERS:
• Similar soundings words
• Words having same
pronunciation and spelling.
• Badly expressed
• Using jargons
 Similar soundings words
These words are known as homophones.
 Pronunciation
 Spelling
 Meaning
Eg:- pale/pail, dear/deer, buy/bye etc.
 Words having same
pronunciation and
spelling
These words are known as homograph
 Spelling
 Meaning
Examples :-
Lie (untruth) Tear (in the eye)
Lie (lie down) Tear (rip)
 Badly expressed
 Using jargon
 Too many levels in organization
structure
 Lack of communication policy
 Poorly defined authority and
responsibility
 Authoritarian attitude of management
 Deliberate withholding of information
from peer perceived as rivals
 Filtering of information according to
ONE’S UNDERSTANDINg
 Messages not read completely
 PRINCIPLE OF CLARITY
 PRINCIPLE OF TIMELINESS
 PRINCIPLE OF
CONSISTENCY
 PRINCIPLE OF ADEQUACY
 PRINCIPLE OF
INTEGRATION
 PRINCIPE OF ATTENTION
 PRINCIPLE OF FEEDBACK
 PRINCIPLE OF EMPATHETIC
LISTENING
 PRINCIPLE OF
COMMUNICATION NETWORK
 PRINCIPLE OF
PURPOSEFULNESS