Operations and Information Systems

Management

Module Code:MAN0132L

Dr Liz Breen l.breen@bradford.ac.uk

Dr Zahid Hussain z.i.hussain@bradford.ac.uk
 Module Team

Lectures: Tutorials:
• Dr Liz Breen • Roger Wynne
• Dr Zahid Hussain • Matthew Mount
• Kamran Mahroof

29/09/2019 Dr L Breen OISM 2

 Course Details
Lectures – Thursday at 10 am
24 hours of lectures. Material available Monday prior to
Thursday lecture.

Tutorials – Thursday 10-1pm.

23 hours of tutorials. Mandatory attendance. Debriefs
available after tutorial.

Tutorials are both ‘in class’ (in small group sessions)

and ‘Horton Barn’ (in one large group in lecture
theatre).
29/09/2019 Dr L Breen OISM 3
 Assessment

Part I - Computer-based assessment (50% of

mark).
• Multiple-choice questions.
• 6 tests in total throughout Sem 1 and 2.

Part II – Individual assignment 3,500 words

(50% mark)

Submitted end of Semester 2.

29/09/2019 Dr L Breen OISM 4
 Computer - Assessment
• Read instructions carefully regarding undertaking the online
assessment (these are on Blackboard) and complete the
‘practice test’ within the first week.
• Students will be contacted individually if it appears that they
have problems using the Blackboard system.
• All students have 1 attempt per test so should ensure that their
online connection is working prior to taking the test.
• To ensure that connectivity is good, students are urged to take
the practice test prior to the actual test.
• There are limited grounds for 2nd attempts at tests and none will
be considered if a practice test has not been attempted prior to
test.
• All retakes will take place after all tests have been completed
and will be paper based.

29/09/2019 Dr L Breen OISM 5

 Computer - Assessment

• E-mails regarding non-completion of online assessment must be

addressed to Dr Liz Breen l.breen@bradford.ac.uk

• Non-completion with mitigating circumstances to be directed to

the Chair for MG Circumstances

• Please familiarise yourself with the what constitutes mitigating

circumstances and how these are dealt with and how to apply
for these.

29/09/2019 Dr L Breen OISM 6

 Course Outline
 Introduction to Operations and Information Systems
Management
 General Systems Thinking
 Design
 Capacity Planning and Control
 Job Design
 Quality Management and Operational Improvement
 Technology in Business
 Process technology
 IS Design
 New trends and Challenges
 Final review

29/09/2019 Dr L Breen OISM 7

 Reading

Breen L and Hussain Z (2012), Operations and Information Systems:

Getting the foundations right and making it happen, Pearson.

Please find some time to do some extra reading from the books and
journals listed in the module manual.

29/09/2019 Dr L Breen OISM 8

 Lecture 1 Objectives

• To recognise that Ops Mgt exists

3 • To understand how it is used in
practice
• To understand how the conversion
process works.

29/09/2019 Dr L Breen OISM 9

 Back office Kitchen unit
operation in manufacturing
a bank operation

They are all

operations

Take-out /
Retail restaurant
operation operation
29/09/2019 Dr L Breen OISM 10
 Circular Economy
Don't throw out that broken toaster:
it's key to our prosperity.
Redesigning the economy so that
all waste is reused or recycled
would be good for business.

China is already pushing the circular

economy. According to its 12th five-
year plan – covering 2011-15 – China
will "plan, construct and renovate
various kinds of industrial parks
according to the requirements of the
circular economy".

http://www.newscientist.com/article/dn21532-nowaste-circular-
economy-is-good-business--ask-china.html

29/09/2019 Dr L Breen OISM

 How
soon? Information systems?
Materials
Location?
Competition

Suppliers

Strategy
Storage

£ ‘s Finance Transport

29/09/2019 Dr L Breen OISM 12

 Where does the business get its competitive
advantage?

The
“technological”
specification of its Product/
product/service? Service
Technology

The way it
produces its
goods and
Marketing Operations services?
The way it
positions itself
in its market?
29/09/2019 Dr L Breen OISM 13
 Core and support functions
Core functions Engineering/
technical
Support functions
function
Accounting
and finance Product/services
function development
function

Others
Operations Marketing
function function

Human
resources
function
Information/
technical (IT) A broad definition of
function operations
management
29/09/2019 Dr L Breen OISM 14
 Some operations management activities
at IKEA
Design a store layout
which gives smooth Ensure that the jobs of
Design elegant
and effective flow all staff encourage their
products which can be
flat-packed efficiently contribution to
business success

Site stores of an IKEA STORE

Continually examine
appropriate size in
and improve
the most effective
operations practice
locations

Maintain
Monitor and enhance
cleanliness and
quality of service to
safety of storage
customers
area Arrange for fast
replenishment of
products

29/09/2019 Dr L Breen OISM 15

 All operations are transformation processes
Critical role of ICT to facilitate
efficient and effective
transformation
TRANSFORMED
RESOURCES

MATERIALS
INFORMATION
CUSTOMERS

TRANSFORMATION GOODS
INPUT OUTPUT AND
PROCESS
SERVICES
FACILITIES
STAFF

TRANSFORMING
RESOURCES
ENVIRONMENT

29/09/2019 Dr L Breen OISM 16

 Some interfunctional relationships between the
operations function and other core and
support functions
Engineering/ Understanding of the Product/service
technical capabilities and development
function constraints of the function
operations process
Analysis of new
technology options Understanding of
process technology
Accounting needs New product and
Provision service ideas
and finance of relevant Understanding of the
function data capabilities and
Operations constraints of the
Financial analysis function operations process
for performance
and decisions Market
requirements
Marketing
Understanding of human
Understanding Provision of systems for
function
resource needs
of infrastuctural design, planning and
Recruitment and system control, and improvement
development needs
and training
Human Information
resources technology
function (IT) function

29/09/2019 Dr L Breen OISM 17

 A general model of operations management
Operation’s
ENVIRONMENT strategic
objectives

Operations
The operation’s
strategy
competitive role
and position
Input
transformed
resources
Materials Design Improvement
Information
Customers Output
Input
products and Customers
resources
services
Facilities
Staff
Planning and
Input control
transforming
resources

ENVIRONMENT
29/09/2019 Dr L Breen OISM 18
 The activities of operationsQuality,
management
cost, speed, dependability
and flexibility

OPERATIONS
STRATEGIC
ENVIRONMENT
OBJECTIVES
THE
INPUT OPERATIONS
TRANSFORMED OPERATIONS Operations COMPETITIVE
RESOURCES STRATEGY strategy ROLE AND
MATERIALS POSITION
INFORMATION Operations
CUSTOMERS management IMPROVEMENT
DESIGN
GOODS
INPUT OUTPUT AND
SERVICES
PLANNING AND
FACILITIES CONTROL
STAFF
INPUT
TRANSFORMED
RESOURCES ENVIRONMENT

29/09/2019 Dr L Breen OISM 19

 The operations function can provide a competitive
advantage through its performance at the five competitive
objectives

Quality Being RIGHT

Speed Being FAST

Dependability Being ON TIME

Flexibility Being ABLE TO CHANGE

Cost Being PRODUCTIVE

29/09/2019 Dr L Breen OISM 20

 Lecture 1 Objectives

• To recognise that Ops Mgt exists

• To understand how it is used in
3 practice
• To understand how the conversion
process works.

29/09/2019 Dr L Breen OISM 21