Prof.

Murali Murti
Feb-Jun 2013
Change Management L1

CHANGE & KNOWLEDGE MANAGEMENT

Change, Personal Change, Organizational
Change and Knowledge Management

2
 Change
Word
Association
 Change
… an event or situation that
happens; a process of endings,
transitions, and new beginnings

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Organizational Career/Job

Culture Personal

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 Causes

• Financial • Health/Well-being
• Natural disasters • Family
• Political • Budget
• Social • Home/Location
• Organizational • Children
• Technological • Age/Yrs. Of Service
• New Leadership • Death, divorce, disease
• Merger-Acquisition
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• Financial
• Lifestyle
• Health Loss
• Relationships
• Personal

• Teamwork
• Performance
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• Growth
• Development
OPPORTUNITIES
• Renewal

• Refreshing

• A New Beginning

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THE NEED FOR CHANGE

The Larger System

Team or Organization

Self
THE NEED FOR CHANGE

1. Mission
2. Workload
3. Political
4. Environment
5. Change in Management
6. Resources
7. Technological
 The Change Model: Zones
Zone of Adoption
Status Quo Zone of Disruption Zone of Innovation

New result

Change is
introduced New thoughts
and
behaviors
Performance

Point of
Decision

Time 11
CHANGE MODEL :: IMPLICATIONS FOR CHANGE

Phases of Change

Bargaining and
Denial Anger
Negotiating
Change and Transition – What’s The Difference?

• Change is situational.

• Transition is a personal and subjective experience.

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 Transition

Soft

Leadership

New
Endings Transitions
Beginnings
HOW TO DEAL WITH CHANGE

1.Accepting

2.Communicating

3.Planning
THE HUMAN FACTOR OF CHANGE
1. Change needs thoughtful planning, sensitive
implementation, consultation with and involvement of
affected people
2. Should not be forced
3. Must be realistic, measurable and achievable
4. Set agreed objectives
5. Do not Sell change with another objective in mind!!
6. Managers need to be trusted, soothing influences
7. Bringing people into alignment is critical
8. Senior management relishes change BUT……
9. Staff below can find it deeply threatening

Your people’s fear of change is as great as your fear of

failure !!
PERSONAL CHANGE
MEANING OF PERSONAL CHANGE

•Unwanted emotional reactions  Empowering

emotions
•Limited Choice  Flexibility
•Stress  Relaxation
•Physical Illness  Health
•Imbalance  Balance
•Mysteries  Awareness
•Negative Attitudes  Positive Outlook
•Fragmentation  Wholeness
•Passivity  Action
My Change Experience
My Typical Reaction To Change
 What is a change on-the-job
that you are currently experiencing?

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Reactions to Change

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Stress Response Cycle
Trigger

Situation

Behavioral
Cognitive

Emotive

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A SIMPLE REPRESENTATION OF PERSONAL CHANGE

By oneself

Individual’s Individual’s changed

PERSONAL
current behaviour behaviour
CHANGE (type 2)
(type 1)

By assistance of
others
PERSONAL CHANGE PROCESS

Step 1 Step 2 Step 3 Step 4

Discovery Clearing Programming Processing

1. Discovery :: prerequisite  willingness to learn

2. Clearing :: rejection of wrong answers from the past

3. Programming :: the process of establishing useful ways

of HOW to do things

4. Processing :: the ongoing activity of working on areas

where change is desired
 John Fisher :: The Transition Curve

Denial Moving Forward

Performance

Happiness
Anxiety
Gradual Acceptance
Fear

Threat

Guilt
Hostility
Depression 26
Time
 The Change Model: Zones
Zone of Adoption
Status Quo Zone of Disruption Zone of Innovation
Higher Results

Recognition
Pride
Inspiration
Coaching others

Acceptance
Performance

Shock Hope
Numbness New Patterns
Denial New Ways
Emotional Outbursts New Behaviors
Anger New Relationships
Fear “Re-entry” Troubles
Searchings
Lonelines
Bargaining Depression
s
Guilt Panic Isolation
Time
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STAGES OF CHANGE
 Anxiety : awareness that change lies outside one’s control

 Happiness : Awareness that one’s viewpoint is shared by

others. Relief at prospect of change. Satisfaction
that some conclusions about conditions were
correct.

 Fear : awareness of imminent change in one’s

behavioural system.

 Threat : awareness of imminent comprehensive change

in one’s behavioural system.
STAGES OF CHANGE
 Guilt : awareness of dislodgment of self from one’s
core self perception.
 Depression : Stage of general lack of motivation and
confusion
 Disillusionment : awareness that one’s values, beliefs,
goals are incompatible with those of the
organization.
 Hostility : continued effort to validate social predictions
that have already proved to be a failure.
Denial : Lack of acceptance of any change and denial
that there will be any impact on the individual.
COMPONENTS OF PERSONAL CHANGE

Self
Efficacy

Self PERSONAL Self

Analysis CHANGE Awareness

Self
Esteem