LISTENING IN

COMMUNICATION
Prof. Mika Ella O. Perez
Instructor III
University of Caloocan City
The Listening
Process
What is listening?
 Listening
is an active process
by which we make sense of,
assess, and respond to what
we hear.
The five stages of listening
Receiving Understanding

Remembering Evaluating

Responding
Receiving Stage
 This
stage involves hearing
and attending.
Understanding Stage
 The stage of listening during
which the listener determines
the context and meanings of
the words that are heard.
Evaluating Stage
 Itis the listening stage during
which the listener critically
assesses the information they
received from the speaker.
Remembering Stage
 The remembering stage
occurs as the listener
categorizes and retains the
information gathered from the
listener.
Responding Stage
 The listening stage wherein
the listener provides verbal
and/or nonverbal reactions
based on short- or long-term
memory.
Roadblocks to
listening
Roadblocks to listening
1. Low concentration
2. Lack of prioritization
3. Poor judgement
4. Focusing on style, not
substance
How to be a good
listener?
Active Listening
 Itis a particular
communication technique that
requires the listener to provide
feedback on what he/she
hears from the speaker, by
way of restating or
paraphrasing what they have
heard in their own words.
 Degrees of Active Listening
REPEATING PARAPHRASING REFLECTING

Perceiving Perceiving Perceiving

Paying Paying Paying
attention attention attention

Remembering Remembering Remembering

Thinking and Thinking and

Repeating the message
using exactly the same Reasoning reasoning
words used by the
speaker Rendering the message
using similar words and
similar phrase Rendering the message
arrangement to the ones using own words and
used by the speaker sentence structure