COMPUTER SYSTEM SERVICING

LESSON 5:
Applying Quality Standards

AZALEO BENEDICT R. TABUCAO

Master Teacher I – Magsingal NHS
Applying Quality Standards (AQS)

•Quality standards are defined as

documents that provide requirements,
specifications, guidelines, or
characteristics that can be used
consistently to ensure that materials,
products, processes and services are fit
for their purpose.
Factors in choosing the right materials for their
components and assemblies:
1.Selection of material

2.Testing of material

3.Cost of material
Characteristics of materials:

•Of good quality

•Reliable
•Suitable for the application or
purpose
•Low cost
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Activity: Who’s your bet?
1. Assess quality of received materials:

•Fault identification and Reporting:

• Materials not to match specification
• Materials contain incorrect/outdated
information
• Hardware defects
• Materials that do not conform with any
regulatories
A purchase order is
a legally binding
document
between a supplier
and a buyer.
2. Assess own work:
• Documentation
• Organization work procedure
• Manufacturer’s instruction manual
• Customer requirements
• Forms
• * all completed works should be checked against
workplace standards relevant to the task undertaken
•Errors are identified and isolated
• Deviation from the requirements of the Client
• Deviation from the requirement of the
organization
•Deviations must be documented and reported
• Materials, hardware, final product, production
processes and customer service
3. Engage in quality improvement:
•Participate in process improvement
•Work in accordance with process
improvement procedures
•Monitor customer satisfaction
COMPUTER SYSTEM SERVICING

LESSON 5:
Applying Quality Standards

AZALEO BENEDICT R. TABUCAO

Master Teacher I – Magsingal NHS