GRA

Duties and
Responsibilities
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
Session Objective
At the end of this session,
you will be able to:
· Learn the main
responsibilities of
a Guest Room Attendant
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
Introduction
GRA plays a vital role in the
maintenance and upkeep of
guestrooms.

Catalino M. Maamo, Jr. Himayangan National High School

Head Teacher – III MAKABAYAN Department
 You must have adept skills to
affect human experience by
creating powerful impression on
the cleanliness, orderliness, guest
comfort, sanitation, safety and
security in every room
in your establishment.
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
 Responsibilities
Housekeeping Cart
The housekeeping cart is used for
stocking cleaning supplies such as
room amenities, bath and bed
linens, cleaning supplies,
materials and equipment.
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
 Stocking the cart properly
helps you to finish your tasks
faster and easier. You need
to prepare your
housekeeping cart.

Catalino M. Maamo, Jr. Himayangan National High School

Head Teacher – III MAKABAYAN Department
Cleaning the room
When a guest chooses to
stay in your hotel, they
expect to enjoy a
comfortable, clean and a
beautiful room.
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
You play an essential role in
providing the comfort they
deserve to ensure they are
satisfied and happy.

Catalino M. Maamo, Jr. Himayangan National High School

Head Teacher – III MAKABAYAN Department
 Your duties and
responsibilities in guestroom
maintenance involves
maintaining cleanliness and
orderliness in the
guestrooms.
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
 This includes furnishing the
guestroom with the necessary
amenities and supplies such as
bed, linen, and appliances, as
well as keeping the room safe
and free of hazards.
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
Bathroom cleaning
The bathroom needs to be
cleaned thoroughly and
perfectly because it reflects the
overall standard of quality and
cleanliness of your hotel.
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
Remember, cleanliness of the
bathroom is extremely
important to guests.
When cleaning the bathroom,
the GRA should follow basic
rules.
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
 The Room Assignment
Sheet
The Room Assignment Sheet is a
standard form which provides
information on the room
number, room status, par
allocation, and cleaning time.
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
 The column will tell you the
rooms you will clean, the status
of the rooms, and supplies that
you will need.

Catalino M. Maamo, Jr. Himayangan National High School

Head Teacher – III MAKABAYAN Department
 The Guestroom Attendant
uses the Room Assignment
Sheet to schedule the
workday and to report the
condition of each assigned
room at the end of the shift.
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
 After thorough review of the Room
Assignment Sheet you will have a
sense of where to start your day.
You have to keep in mind that in
setting your priority in cleaning the
room, you should always consider the
order that best helps the guests.
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
 The order in which room to
clean is determined by the
status of the rooms listed on
each Room Attendant's
assignment sheet.

Catalino M. Maamo, Jr. Himayangan National High School

Head Teacher – III MAKABAYAN Department
 The Room Assignment Sheet
generally uses simple terms
to indicate room status using
codes. This is used to avoid
double booking or assigning
out-of-order rooms to guests.
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
Codes used in the
Room Assignment
Sheet

Catalino M. Maamo, Jr. Himayangan National High School

Head Teacher – III MAKABAYAN Department
1. C/O - Check-out-rooms.
The guest has settled his/her
account, returned the room keys,
and left the hotel. One exception
to this is the room where the guest
is requesting for an early makeup
of the room.
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
2. MUR - Make up room.
3. Occ - Occupied Room where
guest is requesting
service
4. VD - Vacant Dirty.

Catalino M. Maamo, Jr. Himayangan National High School

Head Teacher – III MAKABAYAN Department
5. OOO - Out-of-Order. The
room needs
immediate repair
6. VC - Vacant Ready. The room
has been cleaned and
inspected.
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
7. S/O - Stay Over. The
guest is not scheduled to
check out that day.
8. D/O - Due out. The room
is expected to
become vacant within the
day.
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
9. DND - Do not Disturb. The
guest has requested not to
be disturbed.
10. C/I - Check in. The guest
has registered

Catalino M. Maamo, Jr. Himayangan National High School

Head Teacher – III MAKABAYAN Department
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department
Catalino M. Maamo, Jr. Himayangan National High School
Head Teacher – III MAKABAYAN Department