ENGLISH

CONVERSATION
ETIQU
ETTE
What Makes Human Beings D
ifferent from Animals ?

the way they carry th

emselves in the soci
ety
*Etiquette in simpler words is defined as good behaviour
which distinguishes human beings from animals.

*Etiquette means behaving yourself a little better than a

absolutely essential.

*Etiquette refers to guidelines which control the way a re

sponsible individual should behave in the society.
*Etiquette makes you a cultured individual who leaves his mar
k wherever he goes.

*Etiquette teaches you the way to talk, walk and most import
antly behave in the society.

*Etiquette is essential for an everlasting first impression. The

way you interact with your superiors, parents, fellow worker
s, friends speak a lot about your personality and up- bringing
.

*Etiquette enables the individuals to earn respect and appreci

ation in the society. No one would feel like talking to a perso
n who does not know how to speak or behave in the society.
Etiquette helps individuals to value relationships.
*Eating Etiquettes
*Telephone Etiquettes
*Corporate Etiquettes
*Meeting Etiquettes
*Business Etiquettes
*Social Etiquettes
* Which of the following are or are not considere
d rules of etiquette in your country?
Say “Thank you” when you hand over money in a shop.

Ask someone how much they earn.

Arrive 30 minutes late.

Yawn in public.

Open the door for a woman.

Begin speaking before another person has stopped.

Brush your hair in public.

Whisper to someone in front of other people.

Put your feet up on the table or a chair.

Wipe your plate clean with bread.

Put your elbows on the table during a meal.

Speak while you are eating.

Burp at the table.

Get on a train before others have got off.

Stare at someone who looks different.

Listen to someone else’s conversation.

*Eating Etiquette
*Telephone Etiquette
*Corporate Etiquette
*Meeting Etiquette
*Business Etiquette
*Social Etiquette
General
manners
A gossip is one who
talks to you about o
thers; a bore is one
who talks to you ab
out himself; and a b
rilliant conversation
alist is one who talk
s to you about your
self.
 *Some Very Nice Quotes on Man
ners
“Friends and good manners will carry you where mone
y won’t go.”

“To succeed in the world it is not enough to be stupid,

you must also be well-mannered.”

“Politeness is the flower of humanity”

“It's nice to be important, but it's more important to be nice.”

 *Don’ts
* Frown 
* Mutter
* Sound Tired
* Speak in a Shrill Voice
* Speak Negatively
* Ramble
 *Do’s
* Smile  (they really can hear it!)
* Speak Clearly and Concisely
* Be Enthusiastic
* Lower the Pitch of your Voice
* Talk in a Positive Mood
* Listen/Discuss
 *Mental P.I.C.T.U.R.E.
* P – itch
* High or low? Low carries better and is also more pleasant
* I – nflection
* Use voice to express ideas or moods
* Don’t talk in a monotone
* The voice naturally rises on a questions or inquiry
* Voices fall at a “period,” decision or completion
 *Mental P.I.C.T.U.R.E.
* C – ourtesy
* Common, everyday applies the same as face-to-face conversation
* T – one
* Many times it is not what you say, but how you say it
* Voice should reflect sincerity, pleasantness, confidence, and inte
rest
 *Mental P.I.C.T.U.R.E.
*U – nderstanding
*Avoid talking with anything in your mouth (gum, penci
l)
*R – ate
*Rate of speech should be adapted to personality of co
ntact
*“Fast talkers” can arouse suspicion
*“Slow talkers” can be irritating
*E – nunciate
*Clear enunciation will help avoid misunderstanding an
d need to repeat yourself
 *Keys to Good Listening
* Limit your talking
* Can’t talk and listen at the same time
* Don’t Interrupt
* A pause doesn’t always mean the individual is finished speaking
* Concentrate
* Focus on the conversation. Practice shutting out outside distracti
ons and personal concerns
 *Keys to Good Listening
* Take Notes
* Helps you remember important points
* Listen for ideas….not just words
* Get the whole picture, not isolated bits and pieces
* Interjections
* An occasional, “Yes,” “I see,” etc. shows that your listening. Ho
wever, don’t overuse them
* “Sometimes Good manners will open doors that the best educat
ion cannot.”

* “You can get through life with bad manners, but it's easier with
good manners.”

* “The test of good manners is to be patient with the bad ones.”

*“Doesn't matter what a person's name is as long as he beh

aves himself.”
Thank You