BUSINESS ETIQUETTE (30 QNS)

1. After a meeting with a contact, in order to express your thanks, it is appropriate to:
(a) Text him/her a (b) Drop by the (c) Send a dozen (d) Send a thank
‘high five’ emoji office and give red roses to you letter
him/her a hot cup his/her home
of coffee
Ans (D)
2. A co-worker comes to your office to introduce you to a friend of his. You:
(a) smile and nod (b) establish eye (c) wave and tell (d) give him a
contact, smile and him how happy “hug”
give a shake hand you are to meet
him
Ans (b)
3. You have a meeting with a colleague from a different department scheduled for
10:00 a.m. You’ve spoken to the receptionist and you have been waiting outside
the colleague’s office for a while and it is now 10:05. You want to make sure the
person knows you’re there. You:
(a) Peek your head (b) Stand near the (c) Continue to sit (d) Enter the office
in the doorway door where your and wait and yell at him
and say “Excuse colleague will see saying you have a
me” you 10:00 a.m.
meeting.
Ans (c)
4. What does the word ‘Etiquette’ mean to you?
(a) A senior official (b) An important (c) Decorum to be (d) An Italian
of a management. day of a business followed in a cuisine.
management in a society.
calendar year.
Ans (c)
5. It's casual Friday, but you are meeting an important client. How do you dress?
(a) As normally as (b) A bit nicer than (c) Appropriate for (d) You don't give
you would on a you would a party, as you much thought to
Friday, as the normally do on a would be your dress at all
concept of casual Friday. attending one after and get dressed
Friday is well office hours. quickly and
understood. simply.
Ans (b)
6. A co-worker shares office gossip/rumours with you. You:
(a) Thank him for (b) Discuss and (c) Politely listen (d) Enjoy and
telling you and check out the facts and keep the expect more of
pass the stories on. with other information to such kind.
employees. yourself.
Ans (c)
7. When solving a problem, what should you take into account?
(a) The larger (b) Your (c) Your (d) All of these
business relationship with recipient’s
economic, socio- your recipients. organisational,
cultural and professional and
 historical context. personal context.
Ans (d)
8. Select the statement about business communication that is not true.
(a) Up and (b) Business (c) In business (d) If you
downward communication you’ll be judged communicate well,
communication. takes many forms- only on your you are likely to be
oral, print and professional received well.
electronic. expertise and not
on your
communication
ability.
Ans (c)
9. External communication can involve communicating with
(a) suppliers (b) service (c) customers (d) All of these
companies
Ans (d)
10. Match the following personality types with their respective descriptions.
1. Introvert, Intuitive, Feeling & Judgemental------ A. Blunt and sometimes
insensitive
2. Extrovert, Intuitive, Thinking & Judgemental----- B. Warm, friendly, candid and
decisive
3. Extrovert, Sensitive, Thinking & Perceptive-------- C. Quietly forceful,
conscientious & concern
4. Introvert, Sensitive, Feeling & Perceptive--------- D. Sensitive, Kind, Modest, Shy
and Quiet
(a) 1 – C, 2 – B, 3 – (b) 1 – C, 2 – A, 3 – (c) 1 – C, 2 – A, 3 – (d) 1 – A, 2 – B, 3 –
A, 4 – D B, 4 – D B, 4 – D D, 4 – C
Ans (a)
11. Which one is not a type of meeting notes?
(a) Verbatim notes (b) Short-hand (c) M-notes (d) Minute notes
notes
Ans (b)
12. What’s a ‘parking lot’ in meeting notes?
(a) Parking area (b) A fleet of cars (c) A convoy in a (d) A space to add
for VIP’s attending in a parking area. meeting area. extra details,
a meeting. probably a muse.
Ans (d)
13. Mark the most inappropriate statement about communication.
(a) Messages are (b) Everyone (c) The message (d) Words may be
unintentionally interprets the received is often defined differently
altered during the same information not precisely the by different
communication in the same way. message that was people.
process. sent.
Ans (b)
14. Intercultural communication involves which of the following?
(a) Sensitivity to (b) The knowledge (c) Sensitivity to (d) All of these
the importance of of socially others culture
individual appropriate and
 differences. inappropriate
behaviour.
Ans (d)
15. Which of the following is an example of a common cultural value in the
workplace? 
(a) Shaking hands (b) Believing that (c) Invading a co- (d) Minimizing
without smiling or you should worker's personal group work to
showing eye provide your space to ask a reduce
contact. clients with fast question. communication.
and accurate
service.
Ans (b)
16. How does cultural diversity affect the workplace? 
(a) Cultural (b) Cultural (c) Cultural (d) All of these
diversity can diversity often diversity provides
increase the changes the way multiple
variety of talent. we communicate.  perspectives on an
issue. 
Ans (d)
17. Employers desire professionals who do which of the following? 
(a) Treat others (b) Speak their (c) Listen actively, (d) Discuss
respectfully only mind and talk over honour personal issues
when they deserve others. commitments, and with co-workers to
it. seek help when build
needed. relationships.
Ans (c)
18. As a host, how should you ideally invite the visiting foreign guests to a business
dinner:
(a) By announcing (b) Through a (c) Personally, (d) By writing an
the dinner at a messenger. face-to-face. invitation letter.
meeting and
mentioning their
names explicitly.
Ans (c)
19. At an Arab business party, alcohol is:
(a) served last (b) not served at (c) served (d) served first
all continuously
Ans (b)
20. People from other countries can be easily put at ease by speaking to them in:
(a) sign language (b) their language (c) your own (d) English
language
Ans (b)
21. The set of norms of behaviour and attitude in every workplace is:
(a) internationally (b) self-evolved (c) nationally laid (d) dictated by the
prescribed down board
Ans (b)
22. Rearrange the steps in the decision-making process logically.
A. Identification of a problem
 B. Identification of decision criteria
C. Allocation of weights to criteria
D. Development of alternatives
E. Analysis of alternatives
F. Selection of an alternative
G. Implementation of the alternative

(a) GFEDCBA (b) CDBAFEG (c) ABCDEFG (d) GCDABEF

Ans (c)
23. _________ is a performance measure of both efficiency and effectiveness.
(a) Organisational (b) Organisational (c) Employee (d) None of these
behaviour citizenship productivity
Ans (c)
24. What are ‘Action Points’?
(a) Region of (b) Preventive (c) Things which a (d) Changing the
convergence of measures on person has been notes to reflect the
tectonic plates. harassment. tasked with before correct version of
the next meeting. events, if they are
wrong.
Ans (c)
25. Your children are visiting you briefly at the office. Where should they wait?
(a) In your (b) In your co- (c) In your office (d) Outside the
workspace and worker's cubicle. board room. office.
play with your
computer.
Ans (d)
26. The trump card which helps us to close the deal during _______ should be brought
out at the crucial moment.
(a) interview (b) negotiation (c) training (d) None of these
Ans (b)
27. Match the following
A. Pressures – 1. Visualize future
B. Keen foresight – 2. Limited vision
C. Vision – 3. Positive growth
D. Positive changes – 4. Power of imagination
The correct answer is
(a) A – 2, B – 4, C – (b) A – 4, B – 2, C – (c) A – 2, B – 4, C – (d) A – 2, B – 1, C –
1, D – 3 1, D – 3 3, D – 1 4, D – 3
Ans (a)
28. In business, keep telephone calls very short because the other person may not be:
(a) noting down (b) paying (c) interested in (d) free to talk to
what you say attention to you talking to you you
Ans (a)
29. A common fallacy about manager is that he must be
(a) Loud (b) Flamboyant (c) Serious (d) All of these
Ans (d)
30. A blog shouldn’t be _________
(a) appealing (b) besmirching (c) creative (d) edifying
 Ans (b)

STUDY SKILLS (10 QNS)

01 Time management matrix has ________ types of people when it comes to time
management.
(a) Five (b) Six (c) Three (d) Four
Ans (d)
02 Which one of the following does not come under the time management model?
(a) Time keeper (b) Time manager (c) Doers (d) Perfectionists
Ans (a)
03 _____________ is the art of planning your activities so that you can achieve your goals
and priorities in the time you have available.
(a) Time boxing (b) Goal Setting (c) Multitasking (d) Scheduling
Ans (d)
04 The presentation sequence in which items are organized according to their order
within a process is called
(a) Perspective- (b) Spatial (c) Step-by-step (d) Topical
based sequence sequence sequence sequence
Ans (c)
05 A “public” piece of paper conveying information through text (words) and/or
graphic images (symbols or pictures)
(a) Poster (b) Chart (c) Announcement (d) Postcard
Ans (a)
06 The techniques for generating a large number of ideas in a short period of time is
(a) Board meeting (b) Brainstorming (c) Blue Sky (d) Debate
Thinking
Ans (b)
07 The talk/presentation should be divided into three sections:
(a) Introduction, (b) Content, (c) Introduction, (d) Introduction,
Main Content, Interaction, Content, Explanation,
Conclusion Feedback Interaction Conclusion
Ans (a)
08 The rules of brainstorming that must be adhered to:
(a) Criticism of suggestion or person is allowed
(b) The aim is to produce minimum number of ideas
(c) The aim is to generate a sense of creative momentum
(d) Ideas should not cross-fertilise each other
Ans (c)
09 In a ______________, items are ordered according to the date or time they occurred.
(a) Step by step sequence
(b) Spatial Sequence
(c) Chronological sequence
(d) Paired sequence
Ans (c)
10 While presenting a seminar to a crowd
(a) Speak loudly and less clearly with fluctuation
 (b) Direct your words to all aspects of the room
(c) Maintain eye contact with people who are not listening
(d) Do not entertain questions from your audience
Ans (b)

PRESENTATION SKILLS (30 QNS)

1. __________ skills are needed for delivering information effectively to a variety of

audiences.
(a) Presentation (b) Informational (c) Analytical skills (d) Decision-
skills skills making skills
Ans (a)
2. The subject for a presentation on ‘Illiteracy in India’ can have a heading from the
following.
(a) India in the (b) Model India (c) History of India (d) Global
field of education. warming
Ans (a)
3. A presentation on ‘Beluga Whales and their Habitats’ will be suitable for ___________.
(a) Preschool (b) Agricultural (c) Sea-Life (d) Historians
children farmers Enthusiasts
Ans (c)
4. The objective of the presentation “How to co-exist with Olive Ridleys?” to a group
of fishermen can be for _________ purpose.
(a) Provocation (b) Information (c) Teaching (d) Stimulation
Ans (d)
5. If you’ve to make a presentation to a large group of teenagers, which topic among
the following will be interesting?
(a) Post- (b) Places to see (c) Trends in (d) Stem cell and
retirement life around the world. Share Market and Nano technology.
insurance. Economic crisis.
Ans (b)
6. If a presentation involves Audio-visual aids like videos and songs to be played in a
speaker system, which among the following setup will be ideal?
(a) An (b) A closed (c) A Garden (d) A Park
Amphitheatre auditorium
Ans (b)
7. For a presentation on “Benefits of Healthy Living” to an audience of 500+ members
at an auditorium, what are the aids required to make it effective?
(a) A microphone (b) An Overhead (c) A Computer (d) All of these
Projector system
Ans (d)
8. ___________ position in a list of presentations is non-ideal.
(a) First (b) Middle-order (c) Last (d) None of these
Ans (c)
9. A single-session presentation can be for __________.
(a) An hour (b) Three hours (c) Quarter of an (d) Six hours
hour
 Ans (a)
10. Creative ideas that are not limited by current thinking or beliefs are also known as
____________.
(a) Red Sky (b) Blue Sky (c) White Sky (d) Purple Sky
thinking thinking thinking thinking
Ans (b)
11. Key elements of a presentation are usually detailed at ___________ section of the
presentation.
(a) Introduction (b) Main (c) Conclusion (d) None of these
Content/Middle
order
Ans (b)
12. ______________ aids are used if the topic requires expanding, clarifying and
simplifying.
(a) Visual aids (b) Audio aids (c) Objects (d) All of these
Ans (d)
13. “Do feel free to interrupt me if you’ve any questions” - This sentence should be
ideally said during which part of the presentation?
(a) Introduction (b) Main idea (c) Explanation (d) Conclusion
Ans (a)
14. ___________ should be well structured, divided up logically, with plenty of carefully
spaced visuals.
(a) Introduction (b) Body of the (c) Conclusion (d) None of these.
presentation
Ans (b)
15. If someone challenges your viewpoint in the presentation, what should be the ideal
way of responding?
(a) Glare at the (b) Remain polite (c) Refuse to (d) None of these
person and answer calmly acknowledge
Ans (b)
16. Which among the following is appropriate while presenting a topic?
(a) Read from the (b) Carry a small (c) Show videos (d) None of these
PPT only. chit for clues and alone
keep glancing at
the PPT
Ans (b)
17. The phrase, “I therefore suggest the following strategy” – is ideally said at ________
stage of the presentation.
(a) Introduction (b) Main idea of (c) Conclusion (d) None of these
the presentation
Ans (c)
18. _____________ is an ideal time for you to clarify your audience’s doubts on the subject.
(a) The day after (b) Before you (c) During the (d) Question time
the presentation begin the presentation
introduction
Ans (d)
19. Which of these is a visual aid?
(a) Flip charts (b) Overhead (c) Video tapes (d) All of these
 Transparencies
Ans (d)
20. Visual aids are for ___________ purpose.
(a) Illustrative (b) Decorative (c) Rhetorical (d) None of these
Ans (a)
21. ___________ are useful for audience settings of 20 to 50 people and can be produced
quickly.
(a) Flip Charts (b) Overhead (c) Photographs (d) None of these
Transparencies
Ans (b)
22. ___________ are self-contained programs having pre-recorded sound tracks that are
coordinated with slides by use of electronic synchronizers.
(a) Audio – Slide (b) Overhead (c) Songs (d) None of these
shows transparencies
Ans (a)
23. Repeating the question to the audience is helps to _______________.
(a) make sure you (b) evaluate the (c) assure that the (d) All of these
understand the question and think audience hear the
question. of an answer. question clearly.
Ans (d)
24. A presentation is a form of oral communication in which a person shares factual
information with an audience that is:
(a) specific (b) mixed (c) large (d) small
Ans (a)
25. The presenter acts as the:
(a) supporter of (b) advocate of the (c) deliverer of the (d) medium of the
the information information information information
Ans (b)
26. The three major elements of presentation do not include:
(a) an audience (b) visual aids (c) specific content (d) a presenter
Ans (b)
27. The audience for a presentation consists of people who:
(a) are confused in (b) are (c) are uniform in (d) vary in their
their purpose uninformed and their level of level of
lack a purpose information and information and
purpose purpose
Ans (d)
28. To be able to give a good presentation, a full rehearsal is:
(a) audience based (b) optional (c) necessary (d) useless
Ans (c)
29. Reading out a presentation is:
(a) not allowed (b) dull (c) helpful (d) allowed
Ans (a)
30. To make a presentation effective and impressive, you should use:
(a) passive (b) jargon (c) complex (d) a simple and
sentences sentences active form of
sentences
Ans (d)
QUANTITATIVE ABILITY (50 Qns)

01 Arrange 2/15, 18/29, 7/18 and 10/87 in ascending order.

(a) 7/18, 2/15, 10/87 and 18/29 (c) 10/87, 18/29, 2/15 and 7/18
(b) 2/15, 7/18, 10/87 and 18/29 (d) 10/87, 2/15, 7/18 and 18/29
Ans (d)
02 If 22n–1 = (1/8n–3) then the value of n is
(a) 3 (b) 2 (c) 0 (d) –2
Ans (b)
03 What is the LCM of 3, 2.7 and 0.09?
(a) 0.27 (b) 2.7 (c) 27 (d) 2700
Ans (c)
04 Find the least number which when divided by 5, 7 and 13 leaves the same
remainder 3 in each case.
(a) 398 (b) 453 (c) 458 (d) 463
Ans (c)
05 The population of a town three years ago was 'b' and the population of the town
three years from now will be 'c'. What is the current population of the town, if it
grows at the same rate?
(a)√ (bc ) (b)b √ (c ) (c)c √ (b) (d)√ (b /c)
Ans (a)
06 If x = 1 + 21/2 and y = 1 – 21/2, then x2 + y2 is
(a) 2 (b) 3 (c) 6 (d) 0
Ans (c)
07 What is unit digit of the following sum: 1 + 22 + 33 + 44 + 55 + 66?
(a) 0 (b) 4 (c) 7 (d) 9
Ans (d)
08 The largest 6-digit number which is exactly divisible by 29 is
(a) 9,99,972 (b) 9,99,974 (c) 9,99,976 (d) 9,99,978
Ans (d)
09 If LCM of two prime numbers p and q (where p<q) is 323, then the value of 2p – q
is
(a) 11 (b) 13 (c) 15 (d) 17
Ans (c)
10 The reciprocal of the HCF and LCM of two numbers are 1/12 and 1/312
respectively. If one of the numbers is 24, find the other number.
(a) 126 (b) 136 (c) 146 (d) 156
Ans (d)
11 Find the unit digit of 249.
(a) 2 (b) 4 (c) 8 (d) 6
Ans (a)
12 Find the unit digit of 352.
(a) 3 (b) 1 (c) 7 (d) 9
Ans (b)
13 Find the unit digit of 74352000.
(a) 7 (b) 9 (c) 1 (d) 3
 Ans (c)
14 Find the unit digit of the expression 1781+2781+3781+….+9781.
(a) 5 (b) 3 (c) 0 (d) 9
Ans (a)
15 Find the unit digit of (544)102 + (544)103.
(a) 2 (b) 4 (c) 0 (d) 1
Ans (c)
16 There are 4 prime numbers written in ascending order. The product of first three
is 385 and the product of last three is 1001. The last number is:
(a) 9 (b) 13 (c) 15 (d) 12
Ans (b)
17 Find the unit digit of (7493263)*(15129).
(a) 3 (b) 9 (c) 7 (d) 1
Ans (c)
18 The remainder when 2525 is divided by 26 is
(a) 0 (b) 1 (c) 24 (d) 25
Ans (d)
19 The remainder when (6767 + 67) is divided by 68 is
(a) 1 (b) 63 (c) 66 (d) 67
Ans (c)
20 What is the remainder when (919+6) is divided by 8?
(a) 6 (b) 7 (c) 0 (d) 3
Ans (b)
21 If Mini downloads three more songs in her mobile, she will have songs worth 512
MB in her mobile. If on an average each song is 4 MB, how many songs did she
initially have in her phone before downloading?
(a) 125 (b) 128 (c) 140 (d) 150
Ans (a)
22 Rahul played well in this season. His current batting average is 51. If he scores 78
runs in today's match, his batting average will become 54. How many matches
had he played in this season?
(a) 8 (b) 9 (c) 10 (d) 6
Ans (a)
23 In a class of 50 students, the average age of girls is 12.3 years and that of boys is
12.5 years. If the average age of the class is 12.42 years, then the number of boys
and girls respectively in the class are
(a)(25, 25) (b)(20, 30) (c)(30, 20) (d)(35, 15)
Ans (c)
24 A field person of a customer care department of a company on an average attends
to 3 complaints. If customer care receives about 200 complaints daily, and have
45 field persons to attend to these, how many complaints are to be out sourced?
(a) 145 (b) 135 (c) 85 (d) 65
Ans (d)
25 The average of 7 numbers is 50. The average of first three of them is 40, while the
average of the last three is 60. What must be the remaining number?
(a) 65 (b) 60 (c) 50 (d) 55
Ans (c)
26 Find the 10th element in the series 5, 15, 35, 45 .....
 (a) 95 (b) 85 (c) 65 (d) Cannot be
determined
Ans (d)
27 Find the sum of the first 14 terms for a sequence starting with 2, ending with 120
and common difference 2.
(a) 210 (b) 854 (c) 800 (d) 472
Ans (a)
28 Find the 7th term in the series 4, 8, 16 …
(a) 512 (b) 256 (c) 64 (d) 128
Ans (b)
29 Find the sum of the first 5 terms in 3, 9, 27…
(a) 363 (b) 121 (c) 242 (d) 112
Ans (a)
30 A man saves Rs.16,500 in 10 years. If he increases savings amount every year by
Rs.100, then, what will be his savings amount during the first year?
(a)Rs.1200 (b)Rs.500 (c)Rs.1500 (d)Rs.1700
Ans (a)
31 1
Micro-Sims Pvt. Ltd. produces 1,200 phones every day. If out of these, 2 % are
3
1
faulty and, 4 % are defective in packaging, then how many non-faulty and non-
3
defective packaged phones are produced everyday?
(a) 80 (b) 120 (c) 1080 (d) 1120
Ans (d)
32 Steward assigns 1/8th of his monthly salary for food. Steward's total food bill for
the month is Rs.6,500. What is Steward's yearly salary?
(a)Rs.9,750 (b)Rs.12,174 (c)Rs.5,76000 (d)Rs.6,24,000
Ans (d)
33 When 40 is subtracted from 50% of a number, the result is 50% of 500. Find one-
tenth of the number.
(a) 29 (b) 58 (c) 75 (d) 87
Ans (b)
34 In a mall, 20% area is occupied by eateries, 60% area is open. In the remaining
area of 1600 sq metre, there are different showrooms. What is the total area
occupied by the mall?
(a)10,000 sq.m (b)5,000 sq.m (c)8,000 sq.m (d)4,800 sq.m
Ans (c)
35 A television manufacturing company has decided to increase the sale to beat the
economic slowdown. It decides to reduce the price of television sets by 25% as a
result of which the sales increased by 20%. What is the effect on the total revenue
of the company?
(a)Decreased by (b)Increased by (c)Increased by (d)Decreased by
20% 20% 10% 10%
Ans (d)
36 A bag contains 10-paisa, 20-paisa and 25-paisa coins in the ratio 7:4:3. If the total
value is Rs.90, then what is the number of 25- paisa coins in the bag?
(a) 120 (b) 160 (c) 280 (d) 240
Ans (a)
37 A bag contains coins of 1 rupee, 2 rupees and 5 rupees in the ratio 4:8:5. The total
amount in the bag is Rs.90. The number of 5 rupee coins is
(a) 8 (b) 16 (c) 15 (d) 10
Ans (d)
38 How many litres of a 90% solution of concentrated acid needs to be mixed with a
75% solution of concentrated acid to get a 30 L solution of 78% concentrated
acid?
(a) 24 litres (b) 22.5 litres (c) 6 litres (d) 17.5 litres
Ans (c)
39 A car engine is half filled and holds 15 litres of petrol. What fraction of the engine
is full if it contains 18 litres of petrol?
(a) 1/4 (b) 2/3 (c) 2/5 (d) 3/5
Ans (d)
40 About 4 out of 5 people are right handed. If there are 40 employees in an office,
how many would be right handed?
(a) 40 (b) 30 (c) 32 (d) 42
Ans (c)
41 (112 × 54) = ?
(a) 67000 (b) 70000 (c) 76500 (d) 77200
Ans (b)
42 What least number must be added to 1056, so that the sum is completely
divisible by 23?
(a) 2 (b) 3 (c) 18 (d) 21
Ans (a)
43 1397 × 1397 = ?
(a) 1951609 (b) 1981709 (c) 18362619 (d) 2031719
Ans (a)
44 How many of the following numbers are divisible by 132?
264, 396, 462, 792, 968, 2178, 5184, 6336
(a) 4 (b) 5 (c) 6 (d) 7
Ans (a)
45 (935421 × 625) = ?
(a) 575648125 (b) 584638125 (c) 584649125 (d) 585628125
Ans (b)
46 The largest 4 digit number exactly divisible by 88 is:
(a) 9944 (b) 9768 (c) 9988 (d) 8888
Ans (a)
47 On dividing a number by 357, we get 39 as remainder. On dividing the same
number 17, what will be the remainder?
(a) 0 (b) 3 (c) 5 (d) 11
Ans (c)
48 If the product 4864 × 9 P 2 is divisible by 12, then the value of P is:
(a) 2 (b) 5 (c) 6 (d) None of these
Ans (d)
49 A number when divided by 296 leaves 75 as remainder. When the same
number is divided by 37, the remainder will be:
(a) 1 (b) 2 (c) 8 (d) 11
Ans (a)
50 In a division sum, the divisor is 10 times the quotient and 5 times the
remainder. If the remainder is 46, what is the dividend?
(a) 4236 (b) 5336 (c) 7890 (d) 1456
Ans (b)