Professional Documents
Culture Documents
GOODS
- Sale of the physical products
from the manufacturer to the
consumer
GOODS
1. DURABLE GOODS
- Are products that are used over a
long period of time.
Ex. appliances, steel, stainless
GOODS
2. NON- DURABLE GOODS
- Quickly and easily consumed or
worn out, become obsolete,
unfashionable or no longer popular.
Ex. products made with plastic
Types of Product
SERVICES
- Intangible products
SERVICES
1. RENTED- GOODS
SERVICES
- Are the consumer rented facility
of the sellers in a certain period
of time
Ex. car rental
SERVICES
2. OWNED- GOODS
SERVICES
- Are the repair and maintenance
services rendered by the sellers
to the products of the customers.
- Ex. laundry business, car wash
SERVICES
3. NON- GOODS SERVICES
- Is a personal service on the part
of the seller
- Ex. teacher as tutor, accountant as
bookkeeper, lawyer as consultant
CHARACTERISTICS OF SERVICES
1. Intangibility is the services that cannot be
displayed, transported, stored, packaged or
inspected before buying.
2. The credibility of the service provided most
of the time counts.
3. Inseparability is the service provider and
services that cannot be separated.
4. Variability is when the service is difficult to
standardize because it varies upon the
performance of the provider.
CONSUMER PRODUCTS
CONVENIENCE PRODUCTS
are purchased with the minimum or
less effort because the buyer has
knowledge of product characteristics
prior to shopping.
CONVENIENCE PRODUCTS
1. STAPLES
- Are low priced items that are
routinely purchased on a regular basis
and are products that are used
everyday.
Ex. rice, soap, toothpaste
CONVENIENCE PRODUCTS
1. impulse
- Products that the consumer does not
plan to buy. The customer was
attracted to buy the product or some
reasons.
CONSUMER PRODUCTS
SHOPPING PRODUCTS
Are products that the consumer
acquire through further knowledge and
information in order to make final
purchase decision
SHOPPING PRODUCTS
1. Attribute-
based
- Provide customers with information
and evaluated product features,
performance, options, warranties and
other factors
SHOPPING PRODUCTS
1. Price- based
- judge product attributes to be the
same and look around for the least
expensive items.
CONSUMER PRODUCTS
SPECIALTY PRODUCTS
are items with particular brands and
stores to which consumers are loyal.
They are willing to make a significant
effort to acquire the brand and will pay
higher the price.