FOOD AND BEVERAGES

SERVICES
broadly defined as the process
of preparing, presenting and
serving food and beverages to
the customers.
 Food and Beverage Service operations involve a
multitude activities which engage the staff right from
purchasing raw material, preparing food and beverage,
keeping the inventory of material, maintaining service
quality continuously, managing various catered events,
and most importantly, analyzing the business outcomes
to decide future policies
 F&B Services can be the following of the two types:

On Premise
• Food is delivered where it is prepared
Ex: restaurants, fast food chains, etc.

Off Premise or Outdoor Catering

• This kind of service includes partial cooking, preparation,
and service at customer’s premises
CAREERS RELATED TO FOOD AND BEVERAGE
SERVING AND RELATED WORKERS

• Bartenders
• Cashiers
• Cooks
• Flight Attendants
• Food Preparation Workers
• Retail Sales Workers
• Waiters and Waitresses
 PARTICIPATE IN WORKPLACE
COMMUNICATION
• Obtain and convey workplace information
• Speak English at a basic operational level
• Participate in workplace meetings and discussions
• Complete relevant work related documents
 WORK IN TEAM ENVIRONMENT
• Identify own role and responsibility within team

• Work as a team member

• Work effectively with colleagues

 PRACTICE CAREER PROFESSIONALISM

 Integrate personal objectives with organizational goals

 Set and meet work priorities
 Maintain professional growth and development
• Trainings and career opportunities
• Recognitions
• Licenses and/or certifications
 PRACTICE OCCUPATIONAL HEALTH AND
SAFETY PROCEDURES
Identify hazards and risks
• Safety regulations
• Hazards/risks
• Contingency measures (evacuation, isolation, decontamination, calling emergency
personnel)
• PPE
• Emergency-related drills and training (e.g. fire drill, earthquake drill, first aid,, disaster
preparedness, etc.)
• OHS personal records
 OBSERVE WORKPLACE HYGIENE
PROCEDURES
Hygiene Procedures
• Personal hygiene
• Avoidance of cross-contamination
• Correct food storage
• Appropriate handling and disposal of garbage

Hygiene Risks
• Inappropriate storage of foods
• Storage at incorrect temperature
• Foods left uncovered
Minimizing or removing risk
• Auditing staff skills and providing training
• Ensuring policies and procedures are followed strictly
• Audits incidents with follow up actions
 PERFORM WORKPLACE AND SAFETY PRACTICES

Follow workplace procedures for health, safety and security practices

• Safe work techniques including knives and equipment
• Safe handling of chemicals, poisons and dangerous materials
• Security of documents, cash, equipment, people
Perform child protection duties relevant to the tourism industry
• Actions that can be taken in the workplace are described to protect children from sexual
exploitation

Observe and monitor people

• Areas and people who require observation and monitoring is prepared
• Offenders are arrested according to enterprise procedures
• Administrative responsibilities are fulfilled
 PERSONAL ENTREPRENEUR COMPETENCIES
(PEC)
Are those kills business owners demonstrate that help their business be
successful
-
-
-
These skills aren’t learned….
they are innate.
• Goal Setting
- this is the most important competency because none of the rest will
function without it. Entrepreneurs set goals and objectives that are meaningful
and challenging
• Empathy
- ability to understand other’s emotions, necessities and interests to
integrate them to our own
• Flexibility
- one’s disposition to change focus in order to follow better fitting options
that allow tasks to be well executed
• Self-Esteem
- self-esteem of an entrepreneur represents his ability to develop healthy
confidence and respect for himself. He feels confident for being capable for life, able
and worth or to feel right to achieve happiness. An entrepreneur respects himself
and defends his own interest and needs
• Tolerance for Ambiguity
- the ability of an entrepreneur to perceive ambiguous situation as desirable,
challenging, and interesting and neither denies nor distorts their complexity of
incongruity
• Creativity
- to be able to gap in the market and think up a product or service to meet
that gap
-also implies the ability to do old thinks in a new way or able to give new
solutions
• Social Skill – includes:
a. Social perception- the ability to perceive others accurately
b. Expressiveness- the ability to express feelings and reactions clearly and openly
c. Impression management- skill in making favorable first impressions on others
d. Social adaptability- proficiency in adapting one’s actions to current social
contexts in the process of managing his business

• Technical Knowledge
- updating one’s technical knowledge in order to serve customers
quickly and more effectively
• Communication Skill
- ability of an entrepreneur to transfer ideas, plans, policies and
programs to employees, debtors, creditors, customers and everyone
who is connected with the business in order to inform, influence and to
express his feelings
• Drive and Energy
- entrepreneurs are always on the move, full of energy and highly motivated

• Need of Autonomy
- represents one’s strive to be independent and having control