BARTENDING AND

BAR MANAGEMENT
THE PROFESSIONAL BARTENDING The Five(5) P’s of Professionalism
Being Prepared
 A professional should always be prepared.
 Being prepared gives us the confidence that we need to go in and do the best that we can.
Being Person-Oriented
 Being a professional means being person-oriented.
 When I say that we need to be person-oriented, I mean that we should treat and respect others as human beings.
 We need always to remember that our clients are human beings and our co-workers and supervisors are human
beings.
 Bartenders are often very task-oriented, concentrating heavily on the task that is at hand.
 When being task-oriented, it is easy to forget about others.
 A good bartender is able to balance the task at hand without forgetting that others are human beings.
 It means listening to your guests even when their point of view may be different from yours.
 n this way, you will better understand the interests underlying their concerns and will be better able to serve them
in the future.
 It also means listening to your co-workers for a few minutes (even when you are really busy). R e m e m b e r,
sometime you may need them to listen to you.
THE PROFESSIONAL BARTENDING
Being Productive
 The third P in being a professional is being productive.
 As bartenders, we need to use our time productively.
 We need to organize our work in such a way so that we have greater productivity.
 We should have weekly goals and daily goals for accomplishing the tasks that need to be done.
 Avoid procrastinating until the last minute as it only increases your anxiety.
 Instead, try to think ahead and develop a work plan of when and what you will accomplish.
 Remember also that it may take longer than you think to accomplish a task
 Try to build in leeway time for yourself so that you can avoid the stress of trying to get too much done in too short a
time.
 Delegate work when possible. Remember also that you will need to take time for yourself.
 Often, a day or two out of the office for yourself will help you regain the productivity that you need.
 You will be refreshed and renewed and ready to work again.
THE PROFESSIONAL BARTENDING
Being Proactive
 The fourth P involves being proactive.
 Just as a good driver always looks ahead on the highway to see what is in front of him, a good
bartender also always looks ahead.
 A good lawyer anticipates arguments that the other side may make and counters them ahead of
time.
 If there are problems with his case, a good lawyer addresses those up front so as not to leave
his adversary any room for attack.
 In the workplace, being proactive also means looking for and seizing those opportunities that
come your way.
 This is true in bar associations and in the community as well.
 After all, an opportunity may only come once. Unless you seize it at the time, it may be gone
forever
THE PROFESSIONAL BARTENDING Being Punctual
 The last P involves being punctual.
 Why is punctuality important?
 It is important to be punctual for all of your appointments, whether they are with clients, friends, or
your husband, wife, or significant other, in that it shows other people that you respect and value
their time.
 It is also important to meet deadlines when you say that you will. In this way, you are showing your
clients, your coworkers, your supervisors, and the courts that you organize your work well.
 Be aware that you may need extra time to complete an assignment or meet a briefing deadline.
 Often when we are late for an appointment it is because we are trying to accomplish too many
tasks in that hour or that day.
 Look at your schedule realistically.
Duties and Responsibilities of Bartender Staff
■ Preparing alcoholic or non-alcoholic beverages for bar and patrons
■ Interacting with customers, taking orders and serving snacks and drinks
■ Assessing bar customers’ needs and preferences and making recommendations
■ Mix ingredients to prepare cocktails
■ Plan and present bar menu
■ Check customers’ identification and confirm it meets legal drinking age
■ Restock and replenish bar inventory and supplies
■ Stay guest focused and nurture an excellent guest experience
■ Comply with all food and beverage regulations
■ Planning drink menus and informing customers about new beverages and specials.
■ Adhering to all food safety and quality regulations.
■ Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning
correct change to patrons, balancing the cash register.
■ Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses,
utensils, and equipment.
■ Developing new cocktail recipes.
Bartender Job Description

 A professional high-energy Bartender with excellent communication skills serve

classical cocktails and exciting new beverages to our customers. The Bartender
will greet customers, learn about their preferences, answer questions,
recommend menu items, and prepare and serve beverages and food. You will
also upsell items, create recipes, utilize proper equipment and ingredients, and
handle basic cleaning duties.

 To succeed as a Bartender, you should have a neat appearance and engaging,

friendly personality. You should be efficient, observant, knowledgeable, and
personable.
INTOXICATED GUEST
How to Handle Intoxicated Guest
Lets face it – it’s sometimes a challenge to deal with a drunk friend or family member, though, it’s
sometimes necessary when someone insists they are ok to drive, a fight breaks out, or a group of people are
doing something unsafe at your party. Do your best to deal with each situation without putting yourself at risk.
 Stay calm.
 Don’t argue with intoxicated guest
 Don’t embarrass the guest, especially in front of the other people
 Invite the problem guest to an area away from other guests, where you can talk
 Deal with the situation in a calm, friendly way. Speak to the person directly, and firmly explain that what
they are doing is unacceptable at your party
 Listen and empathize with your guest. Acknowledge your guest anger or frustration, but also remind them
that it is your bar, and you are responsible for their safety and don’t want to see them get hurt
 Point out that if they were sober they would agree that what they are doing is bad idea
 If you cannot calm the guest down or convince them to stop what are doing, ask a friend of theirs to try
 If you decide to ask this person to leave, remember that you are still responsible for their safety (call a cab,
get someone to drive them home, or if the situation gets out of control – call a police.
How to Stop an Impaired Person from Driving
 if the person will give you their car keys, take them and store them away
 To get their keys, try:
 To be calm, joke about it
 Ask a good friend of theirs to get the keys from them
 Find the keys while they are distracted and hide them – they’ll probably think they’ve lost them and
well be forced to get a ride with someone else or spend the night
 Speak to him/her privately and suggest someone else to drive (they will be loss likely to be defensive when
there is no audience)
 Politely, but firmly, tell them they cannot drive because you care about them
 If someone had a few drinks and insist they are not drunk, rationalize that they are buzzed and shouldn’t
be driving (You don’t have to be completely blitzed to have impaired judgment and driving skills)
 Make it clear you are doing them a favor – this will be appreciated in the morning
 Encourage the person to spend the night
 Call them a cab, you may want to pay the fare in advance
 If an impaired person drives call 911

The first time you try to these strategies will be the hardest, but remember that you actions could save your
guest’s life or life of an innocent person.
Alcohol’s Effects on Adolescence
 During adolescence, many people begin to experiment with alcohol, yet
relatively little is known about alcohol’s effects on this critical stage of
development.
 We do know that early initiation of alcohol use remains one of the most
powerful predictors of later alcohol abuse (Grant 1998). We also know
that during adolescence changes occur in the regions of the brain
involved in modulating drug reinforcement, so it cannot be assumed that
factors precipitating alcohol use or abuse are the same in adolescence
as in adulthood.
 Rapidly changing body systems often are particularly vulnerable to
disruption, and hence long–term consequences may result from alcohol
exposure during this time of accelerated neural and endocrine system
maturation (Spear 2000a).
Epidemiology of Drinking Among Adolescents

 Results from national surveys of adolescents and young adults show

that alcohol use is prevalent among both young men and women.

 The prevalence of drinking and binge drinking (consuming five or more

drinks on a single occasion in the previous 2 weeks) is higher among
male students relative to their female peers, but data from the
Monitoring the Future Survey (MFS) (Johnston et al. 2002)—a nationally
representative sample of 8th, 10th, and 12th graders—show that the
gender gap is closing.
Early Initiation of Alcohol Use
 This early alcohol use may have potentially long–lasting consequences.
 Early onset of alcohol or other drug use is one of the strongest predictors of later alcohol
dependence (Grant 1998).
 Although young men are significantly more likely than young women to report using alcohol before
age 13 (34.2 percent versus 24.2 percent) (Grunbaum et al. 2002), survey data suggest that, over
time, the age of initiation to alcohol use among young women has decreased.
Two possible explanations exist to describe the relationship between early alcohol use and later
dependence:
 First, exposure to alcohol or other drugs during adolescence may alter critical ongoing processes of
brain development that occur at that time, increasing the likelihood of problems with alcohol later in
life. Indeed, heavy drinking during early and mid–adolescence has been found to be associated
with memory problems and other neuropsychological deficits, although the causality of this
relationship has yet to be determined (Brown et al. 2000).
 Another interpretation for the early exposure effect is that early use of alcohol or other drugs might
simply serve as a marker, not a precursor, for a later abuse disorder. For instance, a preteen’s
tendency to seek out new experiences (i.e., high novelty–seeking behavior) was found to be
predictive of alcohol abuse at age 27 (Cloninger et al. 1988). Strong novelty–seeking behavior is
one of a number of traits that have been linked to early initiation of alcohol and other drug use
(Baumrind 1987).
Responses to Stress
 Gender differences in the body’s hormonal response to stress also begin to emerge late in adolescence.
For example, compared with males, prepubescent female rats show elevated levels of corticosterone
(analogous to cortisol in humans)—a key stress hormone (Ramaley and Olson 1974; Cirulli et al. 1996).
 Many of the same neural systems known to undergo developmental changes during adolescence are
activated by stress, including DA projections to the prefrontal cortex as well as to mesolimbic brain regions
(Abercrombie et al. 1989)—areas thought to be critical in modulating the pleasurable response that follows
alcohol use (Koob 1992).
 Further examination of how stress, anxiety, and depression interact in this age group is important.
 Adolescence often is characterized as an emotionally stormy period.
 Though most children navigate this transitional period without serious problems, about one–third to one–
half of adolescents report significant depressed mood or affective disturbances that could be described as
“inner turmoil” or “feeling miserable” (Compas et al. 1995; Rutter et al. 1976).
 Adolescents also tend to show greater extremes in mood than adults (for a review, see Larson and Richards
1994; Arnett 1999); in addition to this emotional volatility, anxiety and self–consciousness also appear to
peak at this time (see Buchanan et al. 1992).
 Pubertal maturation in girls is associated with emotional difficulties, depression, and problems with self–
image, as well as an increase in risk–taking behaviors (for a review, see Steinberg and Belsky 1996).
During early adolescence, girls may be especially vulnerable to stress, perceiving events to be more
stressful at that time than at any other (Ge et al. 1994; Wagner and Compas 1990; also see Vik and Brown
1998 for further discussion of gender differences in perceived stressfulness during adolescence).
Tolerance and Sensitivity to Alcohol’s Effects

 Evidence suggests that alcohol may affect adolescents differently than

adults.
 Research is needed to determine when young people in this age group
are most susceptible to alcohol’s effects, what mechanisms underlie
this differential age responsiveness, and whether female adolescents
differ from males in alcohol sensitivity at this critical time.
 Understanding tolerance and sensitization is particularly important
given that research suggests that a less intense reaction to alcohol
may increase the likelihood that a person will drink more heavily and
more often, setting the stage for the development of alcohol problems
(Schuckit 1995).
Conclusion
 Research on alcohol’s effects on the developing adolescent is still in its infancy, despite the fact that
this is the time during which many people begin drinking.
 There is evidence that people who begin drinking at an early age may have problems with alcohol
later in life.
Research also has shown that adolescence is a time when remarkable changes are taking place in
the brain. Just how alcohol use impacts this development or whether these developmental changes
influence alcohol use is unknown.
 It also is unclear how gender differences may influence the way that alcohol affects the developing
adolescent brain and other body systems.
 Researchers have shown that chronic alcohol consumption can disrupt developmental changes in
hormones associated with puberty in both males (Cicero et al. 1990) and females (Dees et al.
1990).
 It also is clear that gender influences the perception of stress, a factor that has been shown to lead
to higher rates of alcohol use among this age group. Just how these endocrine–related changes
influence alcohol use is not fully understood.
 Most importantly, future research efforts must examine why early exposure to alcohol is apparently
associated with considerably more adverse consequences than later use, and why this age group
seems at particular risk for alcohol’s deleterious effects.