Speech Analytics

Company name
Speech Analytics solutions across SaaS contact center

• Proper Interpretation Of The Spoken Words During A Conversation

• Algorithm-based Processing Of Signals Generated By Digital

Conversation

• Semantic-based Speech Analytic Systems

• Eureka 10 by CallMiners

• NICE Nexidia

• Genesys
Continuation

• Talkdesk, Sharpen, and CoreDial

• Cloud-based API frameworks

• Investment

• Cisco

• Voice recognition

• Market Potential
Speech Analytics key features

Real-Time Speech Analytics

• Guide the Agents
• Call Accuracy
• Conversational Efficiency

Batch-processing
• WebSocket System as Well as Other HTTP Frameworks
• Interface Viewpoint
• Audio Recording
• Conversations and Speakers
Continuation……

Interaction Data
• Conversations, messages, chat recordings or other customer

conversations

• Interaction data

• Integrate communications

Call Metrics Dashboards

• Customer interactions

• Volume of calls, speaking time and non-talk time, spot current and
Continuation……

Business Intelligence
• Broader Understanding
• Techniques For Business Intelligence
• Content, Research, Keyword Finding, Voice Recognition, Emotion
Detection / Feeling, Analysis, Customer Experience

Key Personas
• Supervisor Responsibilities
• Team Members Interactions
• Procedures, Target Setting and Performance Measure, Offer Feedbacks.
• Guidance, Motivate Teams and Individuals, Ensure Implementation of
Company’s Compliance and Policies
Artificial Intelligence
• Informational Data

• Deliver Customized User Experiences, Enhance Cybersecurity.

• 24/7 Customer Service, Rapidly Address Customer Issues, Tailor Agent

Training, Replace Ivr, Analyze Calls in Greater Depth

• Speech Analytics Systems

Talkdesk Products Portfolio

• Cloud Computing

• Contact Center Business Designing

• Talkdesk IQ

• Artificial Intelligence to Boost CX And EX

• AI-infused Labor Force Monitoring

Metrics to Measure the Success of the Product Adoption by Our
Customers

Adoption Rate:
• New Clients to Total Customer Numbers

Time-to-first Key:
• Average Time

Percentage of Users Who Performed The Core Action For

The First Time:
• Core Functionality
• Tracking and Evaluating
Solution in an Iterative and Customer Centric Way

• Customer-centered Marketing Tactics

• Customer-centric Communication Strategies