Digital Banking Enhanced usage of

Internet Banking, Mobile Banking

and Tab banking.

Date : 01/11/2019
NIDHI SINHA
428999
 Objective
• Find out the features of Internet banking.
• Find out the advantages of Mobile banking.
• Services offered by ICICI Bank through
various platforms.
• Services offered by ICICIBankpay.
• Find out all the benefits to the customer.

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 Findings :
• Customer's time is very important, So ICICI Bank
offers multiple banking platforms.
• Banks looks forward to reduce customer footfall to
reduce operating expenses.
• Mobile banking and internet banking is very useful.
• Wide range of product and services offered to the
customers.

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 Analysis:-

• Customer satisfaction:- customer are more

comfortable in using internet banking because it help
them not to stand in que .
• Multiple banking platform:- ICICI Bank offers various
apps to make banking easier.
• Wide range of product and services:- ICICI bank
offers various product and services which is suitable
for all types of customers.

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 Use of technology:-
• With the use of technology banking is now much
more easier.
• Mobile internet and various banking app are
available which provide 24*7 services.
• With the use of technology customer can also
perform corporate banking.

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 Services''offefedbyTCICTbanRIfirougR”""""’
various platforms:-
• I mobile app:- this app offers deposit, fund transfer
recharge, bill payment, forex services, cards and loans,
investment and insurance etc.
• Pockets:- it is a visa powered e-wallet ,customer can
use it to recharge mobile,send money,shop anywhere
pay bills and much more.
• ICICIBankpay:- It will help customer to pay postpaid
mobile bill, open a FD or RD with just a hashtag, receive
e-statement,link aadhar card to bank account, request
for cheque book.
• Corporate banking:- facilities like NEFT,RTGS,UPI
payment and many more.

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 Thank you