Evidencia 5: Video “Presenting orally a

business process improvement plan”

Negocios Internacionales.

2020

Deira López García

 CONTENTS

12345
INTRODUCTI
ON
OBJECTIVE PROPOSAL
IMPROVING
PROCESS
FOR
THE

MANAGEMENT PROCESS
OF
IMPROVEMEN
T PLAN
CONCLUSI
ON

OF PORTFOLIO
RECOVERY
1
Introduction

KEYWORD
Evaluation in the processes of
the different products and
services of the companies..
KEYWORD
It allows us to measure customer
satisfaction in order to maintain the
Company's presence in the market,
through effective marketing work,
aimed at developing new businesses
nationally and internationally.t.
Introduction
The evaluation in the processes of the different products and services of the
companies, shows results that in many occasions require improvement plans to
correct the errors or failures found.
The evaluation of products and services allows us to measure customer satisfaction
to maintain the Company's presence in the market, through effective marketing
work, aimed at developing new businesses both nationally and internationally. That
is why the product distribution channel through the behavior matrix; To carry out this
selection, it is necessary to be clear about the parameters necessary to distribute
the product and how you want to reach the final consumer. For this reason, it is
important to carry out the construction of ideas and procedures to begin the effective
distribution of the product to the foreign market..
2
Objective
 Objective

Recognize
01 02
Use of
the present
importance perfect,
of the past simple
evaluation and Future
of products tense
and
services.
 3
Proposal for improving the process of
management of the evaluation of the
telephone management process of
portfolio recovery
 Proposal for improving the process of management
of the evaluation of the telephone management
process of portfolio recovery
¿When did you meet the nonconformity?
- Finding: The finding was evidenced when some shortcomings were found in the monitoring of the telephone management process in the collection of the
portfolio of clients who were in arrears.
¿Where is the improvement plan going?
- The improvement proposal is aimed at the process of product evaluation and recovery service of delinquen portfolio.
- The imporvement proposal seeks to evaluate the telephone recovery process of the deliquent portfolio with the help of the implementation of the
management indicators, to perform the respective monitoring, evaluation and control when obtaining their measurement and achieve the result with its final
impact when it comes to propose measures.
- This inevitably means greater productivity, more satisfied customers, and a more profitable company.

Management indicators for next month

- Customer satisfaction index:

Goal: Is to persuade clients in arrears in a courteous, respectful and timely manner, achieving a reach of the satisfaction rate of 65% of customers contacted by
telephone.
Population: Dessigned for customers in default status.
 4
improvement plan
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5
Conclusion
 Conclusion

To conclude we can say that the Distribution Channel is a group of intermediaries

related to each other, which bring products and services from manufacturers to
consumers and end users.
Decisions on the evaluation of products and services for distribution give a positive
outlook, thanks to the benefits of the place and the benefits of time to the consumer
The benefith of place refers to the fact of bringing a product close to the consumer
so that he does not have to travel long distances to obtain it and thus satisfy a need
THANK YOU