The document discusses a group project on smart conveyance being worked on by Umesh Pokharel, Suraj KC, and Ranjit Thapa. It defines smart conveyance as a service that provides flexibility and is supported by the government. It also discusses business situations like intense competition, rising costs, and labor issues that can cause problems for cab businesses. One cab company faced internal problems like a strike, workforce reductions, and low employee morale that hurt rider confidence and led to poor performance, a stock price drop of 50%, and a deep financial crisis bringing the company to the brink of bankruptcy.
The document discusses a group project on smart conveyance being worked on by Umesh Pokharel, Suraj KC, and Ranjit Thapa. It defines smart conveyance as a service that provides flexibility and is supported by the government. It also discusses business situations like intense competition, rising costs, and labor issues that can cause problems for cab businesses. One cab company faced internal problems like a strike, workforce reductions, and low employee morale that hurt rider confidence and led to poor performance, a stock price drop of 50%, and a deep financial crisis bringing the company to the brink of bankruptcy.
The document discusses a group project on smart conveyance being worked on by Umesh Pokharel, Suraj KC, and Ranjit Thapa. It defines smart conveyance as a service that provides flexibility and is supported by the government. It also discusses business situations like intense competition, rising costs, and labor issues that can cause problems for cab businesses. One cab company faced internal problems like a strike, workforce reductions, and low employee morale that hurt rider confidence and led to poor performance, a stock price drop of 50%, and a deep financial crisis bringing the company to the brink of bankruptcy.
Umesh Pokharel Suraj KC Ranjit Thapa SMART CONVEYANCE What exactly Smart Conveyance?? Service and flexibility Government support
Any Time Any
Where Business Situations Problems on cab business • Intense Competition • Provisions for Environment • Economic downturns • Labour unrest • Political and social turmoil • Rise in gasoline prices • High cost on repair and maintenance Internal Problems • Hired 300 strike replacements • Forced to decline its work force and its cab • Low morale of the employees • Rider’s confidence Efforts/Outcome s • Planned to improve the services and gain confidence of rider • Investment of 100 million in new cab • But fail to relay the company and performance dropped to less than 60% • Stock price fail sharply by 50% and deep financial crises and • It in the brink of bankruptcy. Questions/feedba ck
The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary