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KEY NOTE

• ARROGANCE KILLS YOUR CHARACTER

• EVERYONE HERE IS FOR REASON SO

FIND YOUR REASON

• EVERYDAY COUNT ONE POSITIVE THING IN

YOUR LIFE, IT WILL CHANGE YOUR WORLD

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 CHAPTER-04

DEMAND MANAGEMENT,
ORDER MANAGEMENT, AND CUSTOMER SERVIC

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 OBJECTIVE

UNDERSTAND THE DYNAMICS OF DEMAND

HOW DEMAND INFORMATION IS VITAL FOR BUSINESS

RELATION OF CUSTOMER SERVICE AND SATISFACTION

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LAW OF DEMAND

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DEMAND MANAGEMENT

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TYPES OF DEMAND

• TREND

• SEASONAL

• RANDOM

• CYCLE

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DEMAND PLAN

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COMMUNICATING PLAN

DEMAND MANAGER agha, cscp

DEMAND INFLUENCING

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MANAGING & PRIORITIZING DEMAND
• DEMAND TIME FENCE
• PLANNING TIME FENCE
• FROZEN FENCE
• SLUSHY FENCE
• LIQUID FENCE

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DEMAND MANAGEMENT STRATEGIES
• MAKE TO STOCK

• MAKE TO ORDER

• ASSEMBLE TO ORDER

• ENGINEER TO ORDER

• LEVEL PRODUCTION

• CHASE PRODUCTION
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DEMAND MANAGEMENT STRATEGIES

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COLOBORATIVE PLANNIG, FORECASTING AND
REPLISHIMENT - CPFR

• JOINTLY SINGLE PLAN AMONG SUPPLY CHAIN

PARTNERS.

• SHARING REAL TIME INFORMATION

• TRUST AMONG PARTNERS

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FORECASTING TYPE

• JUDGEMENTAL- QUALITATIVE
• TIME SERIES- QUANTITATIVE
i. ENTRINSIC
ii. EXTRINSIC
iii. NAIVE
iv. MOVE AVG.
v. WEIGHTED AVG
vi. EXPONETIAL

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FORECASTING ASSUMPTIONS

• ALWAYS WRONG

• LONG TERM MORE INACCURATE

• AGGREGATE MORE ACCURATE

• INCLUDE ERROR

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ORDER MANAGEMENT

• ORDER CYCLE TIME

• TRANSMITTAL
• PROCESSING
• PICKING, ASSEMBLY
• DELIVERY

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CUSTOMER SERVICE
• ORDER FILL RATE

• PERFECT ORDER FULFILLEMENT

• ORDER CYCLE TIME

• CUSTOMER FEEDBACK

• COMMUNICATION

• RECOVERY / DOWN TIME

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