WHAT    IS    PROBLEM    IDENTIFICATION?

Is the first step to successful problem

resolution 
 Identify the Problem before the
Solution 

Problem Identification consists of:

1. Clearly identifying the root cause of 
a problem
2. Developing a detailed problem
       statement 

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The problem must be found, as something that
is affecting the objectives to be followed, the
problems may be current or be the cause of
many conflicts in the company. 

The following questions can be generated

to be able to locate the problem:

Where is it happening ?
What is happening ?
When does it happen ?
Who does it involve ?
Why does this problem occur?

TREY 3
investigación
título
The most used techniques to identify the
problem are:

•  Brainstorming 
• Pareto Analysis 
• Weighted Voting 
• Listing Reduction 
• Interviews
• Surveys 

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Generation of solution alternatives

Here are three categories to

consider when looking for known
decision alternatives:

-Solutions for the same decision

made previously

-Decision options not pursued for

the same decision made previously

-Solution alternatives for the same

decision made for a different
situation or context 

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  Decision options not pursued for the same decision made previously
Decision alternatives that were considered previously often continue to evolve and improve. When
making a decision, previously discarded options may provide the solution needed/desired now.

 Solution alternatives for the same decision made for a different situation
or context 
This category requires considering different situations or environments where a similar decision might
be made.

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 Solution’s implementation

The implementation of the chosen solution should be a relatively direct step.

Although many of the solutions seem to be the best fail for de following
aspects.
-approach is confused with the forecast
-conjectures about time are optimistic
-have not been elavorous contingency plans
-the plan is not communicated or updated properly
-the necessary commitment is not achieved

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Most commonly used techniques

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Implementation

Follow the plan from step 4

• use a control system to measure progress
• implement contingency plans according to their needs
• collect data for the solution's efficiency assessment

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Problem/ situation:
There was a flaw in the original design of the
equipment that sealed the product

Process/ method to solve the

problem:
Change the mainetenance procedures on the
machin to prevent the design flaw from
impacting the product quality.

Outcome :
the team reduced quality rejects by 90%

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