To Explain the Impact of Effective Inventory Management on Service Quality of Firm

Muhammad Hasssan Soomro,Saeed Khalid, Jahanzeb Khan, Muhammad Nazir Ansari

Introduction Methods Results

• Data & Analysis

Primarily, the objective of empirical part of the
research to investigate the inventory balance of
identified companies. Furthermore, to discover the
dependency among the companies’ level of stock
(Inventory) and productivity or financially outcome
achieve expressed as return on quality services.
Research Objective:
The purpose of this study is to investigate the “Impact
of effective inventory management on service quality
“in textile industry
Research Questions:
As per our Responses form the interview regarding
Primary data collection methods are used to collect the relevant information. Using primary data collection method help us Importance of effective inventory management in
providing service quality is important.
to ensure research findings are reliable and valid.
To check out the impact of effective inventory management on providing service quality have been obtaining by different If we look into our responses, the order fulfillment
rate and customer satisfaction can help us measuring
supply chain personnel such as senior managers supply and warehouse managers by taking Interviews.
the service quality and challenges being faced by the
department can be resolved by using new
technologies such as RFID and WMS
• Snowball Sampling Methods have been used.
Conclusions
• The research indicates the significance of
inventory management to provide quality service.
Discussion
• An effective and efficient management inventory
Research Questions Literature Respondent Emerging Themes flow across the value chain is one of the key
Inventory Management (Lambert, 2008).  Respondent A1 Increase in Service Quality. factors for success of large and small enterprises.

•How important is effective inventory management How important is effective inventory    Respondent A2   • The challenge in managing inventory is to balance
for providing service quality? management for providing service quality? Lai and Cheng (2016)  Respondent B2 the tradeoff between the supplies of inventory with
The Increase in Customer
   Respondent B1 demand.
•Who is accountable for providing service quality and Satisfaction
for effective inventory management in the • Ideally a company wants to have enough
organization? Roles Accountable Daniel Atnafu & Assefa • Respondent A3  System thinking suggest inventories to satisfy the demands of its customers
Who is accountable for providing service Balda (2018) • Respondent A9 that every person is no lost sales due to inventory stock-outs
•What are the key challenges to maintain the
quality and for effective inventory accountable for inventory
inventory and how do you measure success in service • Respondent B3
quality? management in the organization? management and providing Recommendations
• Respondent B9
  services quality.
• Future research should seek to utilize multiple
 
respondents from each participating enterprises to
enhance the research findings.

To Measure Service Quality (Management Study  Respondent A6 Different EOQ Methods • In this study, interview question model was applied
with a relatively lower sample size.
What are the key challenges to maintain the Guide, 2013 )  Respondent A8  
inventory and how do you measure success  Respondent A7 WMS and RFID • Hence, future researchers can consider it with
 Respondent B6 Technology larger sample size for better findings
in service quality?
 Respondent B8

Contact Information Few References

1. Daniel Atnafu & Assefa Balda (2018), the impact of inventory management practice on firms’ competitiveness and organizational performance: Empirical evidence from micro and small enterprises in Ethiopia, Cogent Business
Registration IDs (1935271) 2. Rukiya, A. M. & Kibet, Y. (2019). Effect of inventory management on customer satisfaction in public institutions of higher learning in Kenya. International Academic Journal of Procurement and Supply Chain Management,
&
Correspondence Email (saeed.siddiqui3@gmail.com) 3. J ondhale1 Nitin Shivaji (2018). Impact of Inventory Management on productivity with special reference to medium scale manufacturing industries of Nasik Industrial Estate. International Journal of Applied Engineering Research

4. Mankazana Sihle and Mukwakungu Charles Sambil (2018), The Impact of Just-in-Time (JIT) in Inventory Management System and the Supplier Overall Performance of South African’s Bed Mattress Manufacturing Companies.