PANKAJ PHULLERA

190701041
“Emotional Intelligence refers to the
capacity for recognizing our own
feelings and those of others, for
motivating ourselves, and for
managing emotions well in
ourselves and our relationships.”
By Daniel Goleman
CONVENTIONAL
PERFORMANCE
• Sign of weakness
• No place at work
• Avoid emotions
• Avoid emotional people
• Pay attention to thoughts
• Distract us
• Barrier to control
• Undermine authority
HIGH PERFORMANCE
• Sign of strength
• Essential in business
• Emotions trigger learning
• Seek out emotional people
• Listen for emotion
• Motivate us
• Build trust and connection
• Generate influence with
authority
Self Awareness: Understanding yourself / emotions

Self Management: Ability to manage yourself / emotions

Social Awareness: Understanding others emotions /

Empathy

Social Skill: Ability to manage others emotions

Self Motivation: Confidence / resilience to bounce back

 Mad Angry, furious, livid, irate, infuriated,
annoyed
 Sad Depressed, distressed, miserable,
heartbroken, unhappy, dejected, glum
 Glad Happy, pleased, cheerful, joyful, delighted,
thankful, relieved, content, excited
 Scared Afraid, terrified, fearful, nervous,
worried, anxious
 UNDERSTANDING OF SELF AND
EMOTIONS

Other Characteristics:
 Accurate self-perception
 Personal growth
 Self-confidence
ABILITY TO MANAGE YOURSELF
AND YOUR EMOTIONS
CONFIDENCE AND RESILIENCE TO
BOUNCE BACK
UNDERSTANDING OTHERS
EMOTIONS;
EMPATHY
Ability to manage others emotions
“…The people who will become the leaders, the people who will
become the star performers, are the ones who have the strengths
in the key emotional intelligence abilities."
Daniel Goleman, Ph.D.
Founder, Emotional Intelligence Services
 90% of top performers are also high in emotional intelligence

Leaders at a top-five US government agency experienced a

63% improvement in quality of their relationships

Leaders at one of the largest US not-for-profit health

systems experienced a:
93% improvement in their ability to handle conflict effectively.
57% improvement in their ability to deal effectively with change.
54% improvement in their ability to communicate clearly and
effectively.
 Increased
Improved Performance
Morale and Bottom
High Line
Productivity Results

Collaborative
For leaders who excel in emotional intelligence, the
sky is the limit not only for yourself, but for your
people.