Organisation & Human Resources

Tutorial 1
Part A: MCQ

1. C
2. C
3. C
4. D
5. B

6. D
7. C
 Part B
(a) All being equal, which is more efficient, a wide or narrow span of control? Justify
your answer.

Wide span of control More Efficient

 Decrease complexity and increase flexibility of the vertical communication

 Faster decision making
 Reduce the cost
(b) On what basis can jobs be departmentalized? Illustrate your answer with
appropriate examples.

Function Product

Departmentalisation
Process Geography

Customer
1. Function 2. Product
 E.g : Manufacturing company  E.g : Shopping Mall
- engineering - children
- finance - ladies
- manufacturing - men
- human resource - electrical
- groceries
 Putting specialists together to gain
efficiencies  Increased accountability for performance
(all activities of specific product are under the
direction of a single managers)
3. Geography 4. Process
 E.g :  E.g : get driving license
- Western - validation by motor vehicle division
- Southern - processing by licensing department
- Eastern - payment collection by treasury
- Northern department

 Have similar needs based on their

geographic area
5. Customer
 E.g : Microsoft
- Consumers
- Large corporations
- software developers
- small businesses

 Customer have a common set of problems

& needs best met by having specialists for each
(c) What is matrix structure?
 Is a structure create dual lines of authority and combines functional and
product departmentalization.

(c) Under what circumstances will this structure be used ?

• Develop a new product
Part C

Diagram A is an example of a
real-world organisational
structure.
(a) Describe the organizational structure in terms of its
span of control, departmentalisation, formalisation and
centralisation/decentralisation.

Narrow span of control Highly formalisation

• Has more levels of management • More rules and regulations
• 1 manager handle less workers

Departmentalization Centralisation
• Geography • Many layer, span of control, big
different branches from different organization, tall hierarchy
country

• Functional Clear chain of command

Different department