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  • How To Motivate Staff When We Have Issue

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    Luka Onezashvili
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    The Guest Satisfaction Index and Employee Satisfaction Index have both decreased for the hotel, falling from 10 to 6 for guests and 2.5 points for employees. To address the issues, the manager will hold department meetings and one-on-one meetings with associates to review results and provide training opportunities. They will also implement an employee recognition program with monetary benefits for achieving goals, develop career plans for staff, and conduct regular team building activities.

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    The Guest Satisfaction Index and Employee Satisfaction Index have both decreased for the hotel, falling from 10 to 6 for guests and 2.5 points for employees. To address the issues, the manager will hold department meetings and one-on-one meetings with associates to review results and provide training opportunities. They will also implement an employee recognition program with monetary benefits for achieving goals, develop career plans for staff, and conduct regular team building activities.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    7 views5 pages

    How To Motivate Staff When We Have Issue

    Uploaded by

    Luka Onezashvili
    The Guest Satisfaction Index and Employee Satisfaction Index have both decreased for the hotel, falling from 10 to 6 for guests and 2.5 points for employees. To address the issues, the manager will hold department meetings and one-on-one meetings with associates to review results and provide training opportunities. They will also implement an employee recognition program with monetary benefits for achieving goals, develop career plans for staff, and conduct regular team building activities.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    of 5

    HOW TO MOTIVATE

    STAFF WHEN WE
    HAVE ISSUE
    THE CASE IS:
     You work as Rooms Division Manager for International Brand 200 room Hotel, located in the
    city center. The hotel operates already for 3 years. Together with department heads of your
    division finally you did a lot to create a great team, with high sense of belonging, driven
    towards best results. The hotel operates with yearly average occupancy of 80%.
     In the middle of 4th year, you notice, that the Guest Satisfaction Index falls down from 10 to 6
    points.
     The recent Employee Satisfaction Index also shows the decrease with 2.5 points.  
    SOLVING THE PROBLEM
     In the Begining  After

     Result review
     Digital Platform for the guest  Department meeting
     Digital Platform for the asosiation  one to one meeting with associate
     Training
     Give Associate opportunity to be a trainer
    PROJECT HOW TO ACHIVE
    GOAL
     To start epreisel project for Staff

     Monetary beneffits after

     Make development paln for staff

     Ask question time for time

     Best assosiate program monthly

     Team biuldings

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