Professional Documents
Culture Documents
COMMUNICATION
Prepared by:
Dr. Shazia Husain
CONCEPT
• It is an interactional process between two people, either face-to-face or
through mediated forms.
• A dialogue or conversation that is personal, direct and intimate.
• It is needed for the maintenance and development of personal relationships
as well as social systems.
• It differs from other forms of communication in that there are few
participants involved, the interactions are in close proximity to each other
and feedback is immediate.
• Interpersonal communication is a distinctive, transactional form of human
communication involving mutual influence, usually for the purpose of
managing relationships.
Why Study Interpersonal Communication?
• Interpersonal communication has many implications for us
in the real world.
• Early humans who lived in groups, rather than alone, were
more likely to survive, which meant that those with the
capability to develop interpersonal bonds were more likely
to pass these traits on to the next generation.
• People with higher levels of interpersonal communication
skills are better able to adapt to stress, have greater
satisfaction in relationships and more friends, and have less
depression and anxiety.
• Prolonged isolation has been shown to severely damage a
human.
Impersonal Communication
• Think of all human communication, whether
mediated or face-to-face, as ranging on a
continuum from impersonal to interpersonal
communication.
• Impersonal communication occurs when you
treat others as objects or respond to their roles
rather than to who they are as unique persons.
• When you ask a server in a restaurant for a glass
of water, you are interacting with the role, not
necessarily with the individual. You’re having an
impersonal conversation rather than an
interpersonal one.
The continuum between interpersonal
communication and impersonal communication
Message ●
The content of communication
Channels ●
The media through which messages travel
Receiver ●
The receiver of the message is the person or persons who interpret the message
Noise ●
It is anything that interferes with the message being interpreted as it was intended
Feedback ●
It is response to the message
Context ●
It is the physical and psychological environment for communication
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