Contingent workforce management

with SAP Fieldglass

Andrey Polygaev
SAP Fieldglass Expert, CEE

PUBLIC
Intelligent Spend Management

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ

44%
of workforce spend is on
the external workforce
Changing the Way Work Gets Done $ BILLIONS

Contingent/contract labor
$135 billion

Professional Services
$1.8 trillion

800
Business Services
$800 billion
600

400

44% of workforce spend is

on external resources
200

External Workforce Insights 2018: The Forces Reshaping How Work Gets 0 The Forrester Wave: Services Procurement, Q1 2017
Done, a report from SAP Fieldglass and Oxford Economics

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ

KEY QUESTIONS

Who is working What are they Where are they Which building How much do
for us? doing? working? and which IT we pay?
systems are they
using?
 Services typically handled
SAP Fieldglass manages all categories of external workers, end-to-end. by SAP Fieldglass:
It covers:

 Contingent Workers
 Statement of Work (SOW) Information Temporary Labor
Technology Sources
projects and services
IT temporary labor, Professional specialist
 Independent contractors Project-based services, Administrative,
IT break-fix Light industrial
 Specialized talent pools Call centers

 Monitoring and analyzing

external services spend R&D/Operations Professional &
Consulting
Engineering services Services
Equipment rental
For countries in which the provision of temporary personnel is strictly Maintenance services Management consulting
Clinical trials management
regulated by law (such as Germany’s Law on Temporary Labor Act Project consulting
Accounting
“Arbeitnehmerüberlassungsgesetz”), Fieldglass is the sole solution Legal
provided by SAP. Human Resources
Management
Training services
Health
SAP Fieldglass integrates with SAP ERP, SF and SAP Ariba
Active Management Criteria

Fieldglass will be the recommended solution for all service categories that are actively managed. A category is
being actively managed by the customer if it requires any of the following:

Are supplier resources Are any engagements Supplier performance Is supplier collaboration
being managed? Time & Material based? tracking at the required to aid in creation
• On boarding/Off • Tracking resource hours engagement level? of project scope details?
Boarding by project • Supplier performance • Redlining, back & forth
• Time sheet management upon delivery of the work negotiation
• Knowing “who” is doing
performed • Contract authoring at the
the work
• Track against specific engagement level
project / transaction
 Key Capabilities Overview

1. EXTERNAL RESOURCES 2. SERVICES PROCUREMENT

(Temps, Freelancer)

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONFIDENTIAL 8

1. External Resources - SAP Fieldglass Best Practice Process

Determine Create Submit Requisition Select & Assign

Sourcing Channel Job Posting to Suppliers Candidates

Complete Submit Approve Complete Gain

Onboarding T & E Sheets Invoicing Offboarding Insights
2. Enrich Services Procurement with Fieldglass

Sourcing Contract Invoice &

Mgmt. Payment

Sourcing &
Resource Service Invoice &
SOW Compliance
Mgmt. Delivery Payment
Checklist

Compliance On-/Off-Boarding T&E or milestone

Checklist entry (Individuals or
IT and facility
Crew)
Determine access
Sourcing Channel Progress or final
Personal data re
Benchmarking of ext‘l resources documentation
offered rates Track material Tracking of
- Timeline
Contract hand-over
- Crew
Negotiation
Budget - Budget
Vendor Selection enforcement - Milestones etc.
PO Integration Evaluations
 Target Industries
Customers Stories

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 11

 Professional Services

A high-value external workforce

management program

Challenges
• Poor visibility into flexible workforce base and a lack of data
to evaluate effectiveness
• Inconsistent processes for supplier vetting and
management
• Paying a premium for resources

Achievements
• Visibility to capture external workforce data and enable
better workforce planning
• Implemented standard and repeatable processes to
improve compliance
• Reduced overall costs and developed strategies for future
savings through efficiency, consolidation and program
expansion
© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONFIDENTIAL 12
 Professional Services

One of the world’s largest financial

services institutions
Massive, enterprise-wide program delivers
significant results
 Disparate processes across regions and business groups
led to lack of visibility, high costs and risks related to
security, compliance, policies
 Complex program with three MSPs and more than $2 billion
in spend
 Large SOW initiative with 13,000+ resources across
continents, and growing
 Significant improvements:
• More than $100M in cost savings
• Increased compliance and risk mitigation; fully compliant
with TARP
• Improved visibility and governance
• Significant efficiency gains via data mart and numerous
back-office integrations

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ CONFIDENTIAL 13

 Natural Resources

Challenges:
• Management of $2bn spend for external resources
• Labor shortage

Achievements:
• Cost savings of $80m (within 2 years) due to consistent
system for worker types and rate cards

Single transparent view on Compliant to HSE regulations Streamlined supplier qualification

entire contingent workforce and increased security process
standards
SAP Fieldglass supports Compliance for companies

Internal Governance and legal requirements

• Being in line with compliance
• Determine the right spend category (CW vs SOW)
• Unify SOW template and approval process
• Track work time ,bill rates to invoices automatically
• Understand who has access to your systems and facilities
SAP Fieldglass Value Add

Transparency Cost Quality Efficiency

/ Compliance
 SAP Fieldglass is a Leader in Services Procurement
THE FORRESTER WAVETM: SERVICES PROCUREMENT, 2017
FORRESTER WAVE™: SERVICES PROCUREMENT FORRESTER WAVE™: SERVICES PROCUREMENT
FOR CONTINGENT WORKERS AND OTHER SOLUTION FOR CONTINGENT WORKERS, Q1 ’17
SERVICES, Q1 ’17

“SAP Fieldglass retains its position

as a Leader in this market. SAP
Fieldglass continues to be one of the
most capable services procurement
vendors, with the largest client base,
the most spend under management,
and the widest geographic
presence… Its reference clients
were all using SAP Fieldglass for
both contingent workers and SOW
and other services, and they gave it
positive ratings for both usability and
vendor support…”

Link to report reprint.

© Copyright Forrester Research, Inc. The Forrester Wave TM: Services Procurement, Q1, 2017, March 31, 2017. The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc.
The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the
Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.
Andrey Polygaev
SAP Fieldglass Expert, CEE

+7 963 786 3314

Andrey.Polygaev@sap.com