Project title:

ONLINE STUDENT & STAFF COMPLAINT

MANAGEMENT SYSTEM FOR BBSULK (OSSCMS)
Group Member:-
• 1. Ismail (129 BSIT/17-5/3)
• 2. Usman Ghani (191 BSIT/17-5/3)
• 3. Shehzadi (177 BSIT/17-5/3)

BS INFORMATION TECHNOLOGY 3rBATCH

IT Capstone Supervisor:- Sir Anwar Ali

Contents
• Introduction
• Problem Statement
• Solution
• Significance of the project
• Objectives
• Design & Methodology
• Conclusion
• References
Introduction
• OSSCMS is a cross platform application which is provides easier way to
register, coordinate, monitor, and resolve the complainer problem
• OSSCMS provides an online way of solving the problems faced by the
Student and Faculty of department by saving time
• OSSCMS is used to record resolve and respond to complaints, requests
as well as facilitate any other feedback
• The main purpose of this project is to help the Students in knowing
their place details and getting their problems solved in online without
going to the officer regularly until the problem is solved
Problem Statement
• Currently the university is facing many problems due to the use of
manual system in its day to day activity.
• In the manual system because individual activities write on paper
during this consume more time and other resource such as paper, pen,
time etc. so it is difficult to give response for the complaints and to
make complain.
Solution
• The proposed system of our project changes the existing manual
process of the organization to the new system. To eliminate drawback of
the existing system, the only way is computerization.
Problem that solved in new system:-
• Easy access of file
• Storing and maintaining data in database
• Gives fast service to the user
• Reports generated based on information stored in the database
• Reduce cost that can pay for paper and other files
Objectives
• The main objective of this project is to develop complaint management
system for the bbsulk
• The objective of the complaints management system is to make
complaints easier to coordinate, monitor, track and resolve the problem
• To provide university with an effective tool to identify and target
problem areas, monitor complaints handling performance and make
development improvements
• To evaluate the existing paper-based information of complaint
management system
Significance of the project
• Increasing speed of activity of complaint because the current system is
slow
• To get information on time
• To help the complainers getting their problem solved in online without
going to the office regularly until the problem is solved. By this system
the user can save his/her time and eradicate loss of human power
• Creating better working environment for complaint
• To Express their feelings freely
• To satisfy the university community
 DESIGN & METHODOLOGY
• An iterative life cycle model does not attempt to start with a full
specification of requirements. Instead, development begins by
specifying and implementing just part of the software, which can then
be reviewed in order to identify further requirements.
 WHY ITERATIVE MODEL?
• Requirements of the complete system are clearly defined and understood.
• Major requirements must be defined; however, some
functionalities or requested enhancements may evolve with time.
• A new technology is being used and is being learnt by the
development team while working on the project.

Tools and Technology:-

• HTML
• CSS
• JavaScript
• PHP
• MYSQL
 Conclusion
• OSSCMS is a web based application which is provides easier way to
register, coordinate, monitor, track and resolve the complainer problem
• OSSCMS provides an online way of solving the problems faced by the
Student and Faculty of department by saving time
 References
• https://iproject.com.ng/computer-science/design-and-implementation-
of-an-online-complaint-management-system/index.html
• https://www.modishproject.com/complaint-management-system
• https://www.projecttopics.org/design-implementation-complaint-mana
gement-system-university-student.html
• https://nairaproject.com/projects/2424.html
• https://commons.wikimedia.org/wiki/File:Complaint_Department_plea
se_take_a_number.svg
• https://www.projecttopics.org/design-implementation-online-complain
t-management-system.html
 
THANK YOU!