BUSINESS COMMUNICATION

BODY LANGUAGE
IN

PROFESSIONAL WORLD

- SUNNY JOSHI
BODY LANGAUGE
Body language is kind of a conscious
and non conscious , non verbal
communication , where thoughts,
intentions, or feelings are expressed
by facial Expression , body gesture
,eye movement , touch & use of
space.
The Importance of Being InAuthentic

Sales

13%

words
voice
53% Gesture,Body movement
33%
Professional world
Gesture less To be in an interview
Do & Don’t in a Interview
(Professional world )
 Always Do
 Walk into your interview with confidence
 Use the Interview Name
 Angle your chair ,or body 45 degree
away from the interviewer
 Plan your exit !
 Don’t
 Never shake hands directly across the
desks
 Never fill your briefcase
 Bad posture
 Never sit on a low sofa
 Never talking for a long time
Questions
what is Business Etiquette ? A short note on how these are relevant for you
to Learn .

 Business etiquette is a set of rules that govern

the way people interact with one another
in business, with customers, suppliers, with
inside or outside bodies. It is all about conveying
the right image and behaving in an appropriate
way.

Business etiquette is important because it
creates a professional, mutually respectful
atmosphere and improves communication, which helps
an office serve as a productive place. People feel better
about their jobs when they feel respected, and that
translates into better customer relationships as well.
What is conflict? How does one Resolve conflict
in a team ?
 Conflict is defined as a clash between individuals arising out of a difference
in thought process, attitudes, understanding, interests, requirements and
even sometimes perceptions.
Some points to Resolve conflict in a team
Step 1: Prepare for Resolution
Step 2: Understand the Situation
Step 3: Reach Agreement
step 4: Build on your success