Professional Documents
Culture Documents
Appointment
In Dental Clinic
Dental Receptionist
• Booking appointments.
• Organizing the appointment book.
• Dealing with patients face to face, over the telephone, or by letter/
• email.
• Filing and retrieving notes.
• Sending recalls.
• Receiving and calculating payments.
• the receptionist might also take and place orders, deal with sales representatives, and
organize staff rotas.
Conversation 1
Receptionist : Good morning. Welcome to Sahara Dental Clinic. How may I help you?
Please have a seat
Anna : Thank you. Yes, I have a toothache and need to meet the dentist.
Receptionist : Have you registered?
Anna : No, I haven’t. It is my first time coming here.
Receptionist : Ah, I see. Please fill in this registration form first.
Anna : Okay…. Done. Here’s the form.
Receptionist : Thank you. Wait for a moment. Here’s the list of the doctors and the schedule. You may pick any doctor that you prefer.
Anna : Dr. William. He is now available, right?
Receptionist : Yes, precisely. So, you choose dr. William?
Anna : Yes, please.
Receptionist : Okay mam, it is your queue number. You may wait over there.
Anna : Okay, thanks a lot.
Receptionist : You are welcome, mam
Greet the patient
• Sunday /sande/
• Monday /mande/
• Tuesday /cusde/
• Wednesday /wensde/
• thursday /terzde/
• Friday /fraide/
• Saturday /satede/
Time
• 1 --- st = first
• 2 --- nd = second
• 3 ---rd = third
• 4-12 ---th =
• August 23rd
• March 12th
Assignment