9100 CAPABILITY ASSESSMENT MODEL (CAM) –

PRESENTATION

IAQG 9100 SERIES TEAM

9100 CAM SUB-TEAM

The IAQG is a legally incorporated international not for profit association (INPA) with membership from the Americas, Europe and the Asia Pacific Region (Rev. 08-2015)
 Background
• ISO 9001 / 9100 require and
promote the improvement of
QMS processes
• However, ISO 9001 / 9100
cannot be used to measure
improvement
• In practice, once certified, many organisations tend to
have as sole objective to maintain their certification
• Despite achieving the same certificate, some companies
narrowly reach the required level of conformity for
their QMS, while others excel
The IAQG is a legally incorporated international not for profit association (INPA) with membership from the Americas, Europe and the Asia Pacific Region (Rev. 08-2015) 2
 IAQG 9100 Team is considering development of a
capability assessment model
based on the 9100 standard

Why?
• Go beyond 9100 compliance and effectiveness to
organizational capability
• Offer to organizations a tool to set clear targets for
improvement
• Recognition of improvement
• Enhanced motivation for improvement
• Increased level of quality of the whole aerospace industry

The IAQG is a legally incorporated international not for profit association (INPA) with membership from the Americas, Europe and the Asia Pacific Region (Rev. 08-2015) 3
9100 Certification versus Capability Assessment

9100 Certification

Conformity &
QMS Standard Audit 
+ Effectiveness

By authenticated
Requirements Certification
auditors

Capability Assessment

Assessment Model + Assessment  Levels of Capability

Self-
assessment Assessment
Criteria
report
By assessors

The IAQG is a legally incorporated international not for profit association (INPA) with membership from the Americas, Europe and the Asia Pacific Region (Rev. 08-2015) 4
 9100 Capability Assessment Model Concept

Level 5 - The QMS implementation is continuously

Optimizing improved to meet relevant current and projected
business goals
Level 4 - Processes are managed systematically, based on
Predictable quantitative targets and measures
Capability Levels
Level 3 – A defined implementation is used based on
Established standard procedure(s) at organization level
Level 2 – The QMS implementation is managed and its
Managed outputs are controlled at project level

k
Level 1 – The 9100 QMS requirements are implemented in
Initial an incomplete fashion

- wor
In
eria
9100 Expected
C rit
Standard outcomes
i lity rix
pab at
Ca m

The IAQG is a legally incorporated international not for profit association (INPA) with membership from the Americas, Europe and the Asia Pacific Region (Rev. 08-2015) 5
 Example of matrix: “Competence” (9100 clause 7.2)
Expected outcomes Specific Capability Criteria
Level 1 Level 2 Level 3 Level 4 Level 5
Performed Managed Established Predictable Optimizing
a) the necessary Competence needs are Competence needs are A standard process for Job profiles and The needs of new
competence of person(s) identified for key positions determined systematically determining associated competences to serve
that affects the competence needs is competences are the evolving context of
performance and defined and fully systematically defined the organisation ant its
effectiveness of the deployed across the for all roles affecting business needs are
quality management organization quality periodically reviewed
system is determined.
NOTE With consideration
of the need for the
periodic review of the
necessary competence.

b) it is ensured that these Competence Competence of individuals A standard process for The necessary Self-assessment of
persons are competent on of individuals is evaluated is evaluated systematically evaluating competence of competences by
the basis of appropriate for key positions competence of person(s) is periodically individuals are
education, training, or individuals is defined and reviewed and establsied and used
experience fully deployed across the evaluated (e.g. as part and an input to the
organization of job performance periodic reviews.
reviews)

c) where Competence Competence of individuals There are reviews Competence Career

applicable,actions are development is
taken to acquire the provided on an ad
necessary competence, hoc basis, driven by specific
and evaluate the needs (eg regulatory
effectiveness of the requirements) or
actions taken; the request of
individual
employees
is developed and improved and evaluations of development is planning is well
systematically the effectiveness of provided to develop developed.
actions taken to skills for creativity Best practices
develop personal and improvement. are recognized.
competencies (in People know their
both the short and personal
long term) in competences and
accordance with where they can best
the business needs contribute to the
organization's
improvement.

The IAQG is a legally incorporated international not for profit association (INPA) with membership from the Americas, Europe and the Asia Pacific Region (Rev. 08-2015) 6
 Intended use

• A QMS improvement model,

for both certified and non
certified organizations

• Self-assessment by the
organization
– For the entire scope of the QMS
– For specific areas of interest

The IAQG is a legally incorporated international not for profit association (INPA) with membership from the Americas, Europe and the Asia Pacific Region (Rev. 08-2015) 7
 What has been done Next Steps
so far?
• Evaluated options • Survey via OASIS
• Agreed basic approach • Results Analysis
• Developed prototype • Decision on action plan
• Evaluated experience
from prototype
• Discussed way forward

The IAQG is a legally incorporated international not for profit association (INPA) with membership from the Americas, Europe and the Asia Pacific Region (Rev. 08-2015) 8
 Consistency with other IAQG initiatives
• The intended 9100 CAM is complementary with the existing
Supplier Selection and Capability Assessment (SSCA) within
the Supplier Chain Management Handbook (SCMH)
– 9100-based model for QMS assessment and improvement
– SCMH model more product and process oriented
• The 9100 assessment model by no means should be
interpreted as a ‘replacement’ or competitor of certification
audit
– Assessment of capability: a tool to measure and promote improvement
– Certification audit: to evaluate the effectiveness of the QMS and its
compliance to the 9100 standard

The IAQG is a legally incorporated international not for profit association (INPA) with membership from the Americas, Europe and the Asia Pacific Region (Rev. 08-2015) 9
 Tasks to completion

• Overview of the tasks to complete the work:

– Complete the assessment model
– Create tool(s) for performing the assessment: calculation
algorithms; assessment report
– Validate the assessment model and tools by appropriate
trials
– Create assessment procedure and guide
– Define assessor competence requirements

• The outcome of the survey will be a crucial input to

the decision of future activities
The IAQG is a legally incorporated international not for profit association (INPA) with membership from the Americas, Europe and the Asia Pacific Region (Rev. 08-2015) 10
The IAQG is a legally incorporated international not for profit association (INPA) with membership from the Americas, Europe and the Asia Pacific Region (Rev. 08-2015)