TRM 212

Hotel Management Technology

Applications
Topic one: Introduction
 Introduction to the Hotel Industry
• According to the British laws a hotel is a place where a
“bonafied” traveler can receive food and shelter and other guest
services.
• Commercial establishments
• Non commercial establishment
 Hotel Ranking/ Categories
• 1-Star hotel provides a limited range of amenities and services, but adheres to a high standard of facility-wide cleanliness.
• 2-Star hotel provides good accommodation and better equipped bedrooms, each with a telephone and attached private
bathroom.
• 3-Star hotel has more spacious rooms and adds high-class decorations and furnishings and color TV. It also offers one or
more bars or lounges.
• 4-Star hotel is much more comfortable and larger, and provides excellent cuisine (table d'hote and a la carte), room service,
and other amenities.
• 5-Star hotel offers most luxurious premises, widest range of guest services, as well as swimming pool and sport
and exercise facilities.
 American hotel classifications
• Commercial Hotels cater mainly to business clients and usually offer room
service, coffee-shop, dining room, cocktail lounge, laundry and valet service as
well as access to computers and fax services.
• Airport Hotels are located near airports and are a conveniently located to provide
any level of service from just a clean room to room service and they may provide
bus or limousine service to the air lines.
• Conference Centers are designed to specifically provide meeting space from
groups; they provide all services and equipment necessary to handle conventions.
• Economy Hotels provide a limited service and are known for clean rooms at low
prices meeting just the basic needs of travelers.
 American hotel classifications
• Suite or All-Suite Hotels are hotels which offer spacious layout and design. Business people
like the setting which provides space to work and entertain separate from the bedroom.
• Residential Hotels used to be very popular. The typical residential hotel offers long term
accommodations.
• Casino Hotels are often quite luxurious. Their main purpose is in support of the gambling
operation. Casino hotels often offer top name entertainment and excellent restaurants.
• Resort Hotels are the planned destination of guests, usually vacationers. This is because
resorts are located at the ocean or in the mountains away from inner cities. Resort hotels may
offer any form of entertainment to keep their guests happy and busy.
 Nepal hotel classifications
• Hotels in Nepal ……………!!!

Class Work: Do a search on the types of hotels available in Nepal.

 Welcome to the IT World
• Information Technology (IT) is no longer just one department.
• Now, everyone in the organization is responsible for IT.
• Departmental Managers purchase or play a critical role in the
purchasing of IT systems.
 Why So……….!!!
• Fast changing
• Increasing guest technological demands
• Increasing competition
• Labor issues – human nature
 IT is the Entire Organization

Information
Technology

Information Information
Management
Technology Technology
Technology
Information
 Information Systems in Hotel Industry
Lodging Touch Property Management System;
The system is divided into various modules which can interact with the front
office, group sales, guest history, accounts receivable, travel agencies, and
yield management. Hoteliers can search and retrieve guest information by
various fields, including name, address, confirmation numbers, and other
fields. In addition, the system allows users to search for accounts using any
criteria.
 Information Systems in Hotel Industry
Benefits of implementing PMS:
•The operation of a hotel can be improved by reducing repetitive tasks.
•The information needed by the management to make decisions is current and easily
accessible.
•The service provided to guests can be improved with regard to the timing and accuracy of
pertinent information.
•The internal operations of a hotel can be standardized in a way that is easy to control and
will be almost impossible to duplicate in a manual system
 Information Systems in Hotel Industry
Paragon AS/400 Front Office System (by Hotel Information Systems);
Planning for a guest’s stay includes managing accommodations, aggressive
pricing, marketing, forecasting, and implementing reporting controls. The
Paragon system claims a flexible system that provides information in order
to achieve optimal standards. The system provides information and Easy
reservation input.
 Information Systems in Hotel Industry
Electronic Point-of-Sale Systems (POS) ;
They take the form of a single cash register with a processor, memory and
printer, all incorporated into one unit. They have a greater capacity than
traditional cash registers. Typical functions include the ability to store multiple
totals which enables overall sales for a shift to be analysed as required. A touch
screen with programmed prices of menu items makes the process faster and
more efficient. Once the information has been input, a copy will be sent to the
responsible outlet, e.g. kitchen, bar, room service. All orders will show the time
it is processed which in turn eliminates the errors of hand-written chits.
 Information Systems in Hotel Industry
Stock Control Systems;
Using it at its simplest, this system will allow stock to be entered when
received and issued to different food & beverage units in an establishment.
The system will ultimately calculate the value and quantity of the remaining
stock.
 IT in Hospitality & Tourism Industry
• Good choice-hospitality and tourism are among the largest and
fastest growing industries.
• IT opens up career options.
• Do a S.W.O.T. analysis.
Decisions, Decisions and Decisions
Technology career path:

Combines business and technology CIO

Technology-focused CTO

IT is still critical!
 IT in Hospitality & Tourism Industry
Skills needed to succeed:
Business and leadership skills
Strong foundation of technical skills
Become technologically savvy
Understand service management
Be socially and ethically responsible
 Class Activity
• Can you think of any departments within a hotel that may use technology
to improve efficiency, reduce waiting time of guests and maintain a
competitive advantage?
 Class Activity
• Do you think Property Management System (PMS) can totally replace
staff in hotel operations?
• Do you think Artificial Intelligent technology may replace human
resource in hotel industry?