JOSÉ RIZAL UNIVERSITY

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

APPLIED BUSINESS TOOLS AND

TECHNIQUES IN HOSPITALITY

MGT C303 – 301H

 JOSÉ RIZAL UNIVERSITY
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

APPLIED BUSINESS TOOLS

GROUP 4
LEADER: Villanueva, Erika
MEMBERS :
Banaag,Leonard Lim,Angelo
Buno,Angelvern Manamtam,Bernard Lean
Cabigting,Rose Anne Meneses, Anfernee
Gallardo,Arian Nano,Marcus Liam
 DATABASE PACKAGES
EXAMPLE # 1 : TEAM DESK
HOSPITALITY
hISTORY:
A few years ago, Rebecca, the founder of Team Desk UK, needed a
system for her small business. She ran her business from home and worked with
another lady who also worked from home. But they both needed to access the same
data, manage client records and also know what each other were up to.Rebecca
went online and found Team Desk, based in Chicago USA. After many years,
Rebecca was 100% impressed with Team Desk and has introduced it to many other
businesses. It’s so easy to use, easy to share information and make the functionality
absolute personal to each business. COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021
DESCRIPTION OF TEAM DESK
• is an online database application that enables users to easily design
web-based database applications or use predefined solutions to
collect, share, and manage business data. It helps companies with
data sharing and user access.

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021

 SPECIFICATIONS OF TEAM DESK
Its features are:
• Business Process Automation
• Campaign Management
• Collaboration Tools
• Collaborative Development
• Integrations Management
• Iteration Management
• Lead Capture
• Lead Distribution
• Requirements Management
• Source Tracking
• Templates
• Web/Mobile App Development
• Workflow Management

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021

 Uses & Processes of Team Desk 

• TeamDesk is an online database application that enables users to easily design

web-based database applications or use predefined solutions to collect, share,
and manage business data. It helps companies with data sharing and user
access. Even today, many companies use spreadsheets to store their business
data and organize their team collaboration. But this method does not allow them
to share data on an individual user access level. TeamDesk is the answer to this
problem as it offers a robust role-based access mechanism. Roles allow you to
control what each user can access and which actions they can do against the
database.
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021
 ADVANTAGES
• Fully Scalable and Customizable-fully customizable and flexible, which allows companies to create online
databases that match their unique requirements and structure instead of having to tweak their business
processes to fit the workflow of a ready-made product.
• Unlimited Records and Storage Space-Team Desk offers unlimited storage and allows unlimited database
complexity at no extra cost. It maintains a straightforward pricing scheme and has kept stable rates for a
long time. Team Desk’s back-end database is capable of processing massive data volume because it is
powered by Microsoft SQL Server.
• High Availability-Team Desk web-databases allow you to manage business critical data and information in
the manner you find most suitable, and lets you modify online applications at any time over the Internet.
• Role-based User Access-Team Desk allows you to share your database with others and assign each user
(or user group) individual access levels to information. Custom “roles” can be created to store a unique set
of permissions. COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021
 DISADVANTAGES

•  

• Like any other software Team Desk has a few minor drawbacks as well, but
these have no effect on the overall performance of the service and can be easily
fixed with the upcoming updates. Most users and experts have pointed out the
following elements of the software that could be improved:
• The user interface, though intuitive, could be made cleaner and less cluttered.
• Team Desk should increase the number of apps it can be integrated with to
further expand its efficiency and use.

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021

 APPLIED BUSINESS TOOLS

EXAMPLE #2: SMART HOTEL

SOFTWARE
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021
 HISTORY OF SMART HOTEL SOFTWARE

Corporate hotels, resorts, retreats, wilderness lodges, and marinas are just a few of the industries where
Smart Hotel can help you manage your hotel business. It comes with capabilities for managing central
reservations, cleaning, guest relations, maintenance, and club activities, as well as other functions.

The online booking engine, reservations with built-in yield management, confirmations, check-ins,
registration cards, check-outs, guest folios, housekeeping, and maintenance are just a few of the
components that make up the system. The third-party invoicing module allows for limitless folios per
reservation and the Internet booking module is free of charge.
It is compatible with a variety of accounting systems, including QuickBooks and Sage. With touchscreen
menus and non-proprietary hardware, the built-in point of sale capability is suited for both retail and table
service. Custom reporting can also help with things like food plans and transportation manifests.

Multi-property capability in Smart Hotel allows agents to share visitor profiles between properties, allowing
them to welcome a guest who previously stayed at a sister hotel back. It has deployment options for both
on-premise and cloud-based systems.

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021

 DESCRIPTION OF SMART HOTEL SOFTWARE

• Is a cloud-based and on-premise hospitality

property management solution that helps
businesses of all sizes streamline processes related
to sales, accounting, payroll, banquet event orders
(BEO), and more.

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021

The Specifications and features of the Smart
Hotel Management Software include the
Following: Inventory Management
Accounting Loyalty Program
Booking Management Maintenance Management
Built-in Accounting Marketing Automation
CRM Multi-Property
Catering Management Online Booking
Credit Card Processing Point of Sale (POS)
Customer History Promotions Management
Customizable Reports Rate Management
Electronic Payments Reporting & Statistics
Employee Management Reporting/Analytics
Extended Stay Reservations Management
For Vacation Rentals Revenue Management
Front Desk Management Reviews Management
GDS/OTA Integration Room Booking
Guest Experience Management Single Property
Third Party Integrations Spa/Activity Management
Housekeeping Management COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021
 Uses&Processes of Smart Hotel Software

The Smart Hotel Software property management system is a Windows-based

system that specializes in hotel and vacation rental management. You can handle
different properties and resources thanks to the system's flexible design.
-Flexible configuration allows multiple properties and multiple resources

-Guest profiles store detailed information including address, preferences, stay

history, guest notes and loyalty cards

-Extensive reports menu includes Operational reports, Night Audit Reports and
Statistical Reports

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021

 ADVANTAGES
· The customer service department is fantastic and can help creating the
materials, and systems require when the standard is not workable for the
needs. Adaptability and has been reliable for reservations.

· Smart Hotel is very user-friendly software and easy to learn. Integrated

with our finance software.

· Good value for money, great technical support, and customer service,
stable and reliable, few technical problems. Adequate online reservations
system that integrates with back-end.

· East to use. They have feature from front office till back office.
· Able to get reports on occupancy and reservations and enable to see
revenues are like.

· This software enables management to focus on growing business more,

opposed to solely supporting daily operations. COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021
 DISADVANTAGES
• Thai biscuits and wafer markets are mainly promoted by
URC, which is also the country's largest producer of
these items. It has a 35 percent market share in the
ready-to-drink tea segment in Vietnam.

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021

 EXAMPLE #3 : MICROSOFT AZURE DATABASE

• Microsoft's cloud computing platform, Azure, was previously known as Windows Azure, but on March 25,
2014, it was renamed Microsoft Azure. In 2008, it began as a Microsoft internal project codenamed
"Project Red Dog," and before it was officially announced in 2010, it was codenamed "Windows Azure."
• Microsoft's Azure SQL Database is a fully managed database service, which means that SQL Server is
managed and maintained by Microsoft for your benefit. Built-in intelligence that adapts to app patterns
and optimizes speed, data security, and reliability. Innovative features, such as built-in high availability,
are also included in the database to help you keep your business running smoothly.In October 2008,
Microsoft announced Azure. Azure is a public cloud computing platform at its heart. Analytics, virtual
computing, storage, networking, and other services can all benefit from it. A team of Microsoft OS
professionals created the operating system, nicknamed "Red Dog."
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021
DESCRIPTION OF MICROSOFT AZURE DATABASE

• Azure is Microsoft’s cloud database service. Based on SQL

Server database technology and built on Microsoft’s
Windows Azure cloud computing platform, SQL Azure
enables organizations to store relational data in the cloud
and quickly scale the size of their databases up or down as
business needs change.

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021

SPECIFICATIONS OF MICROSOFT AZURE
DATABASE

Build apps faster on a fully managed SQL database

Azure SQL Database is a cloud-based relational database solution that is
intelligent, scalable, and easy to use. Always up-to-date AI-powered features that are
automated. Hyperscale storage and serverless computing choices that automatically
scale resources as needed. SQL Server is fully managed and constantly up to date.
Rapidly deliver modern
With multimodal capabilities, Azure Database Hyperscale lets you to easily fulfill
the demands of modern applications. With native support in SQL Database and Azure
App Service, modernize existing apps or construct cloud-native applications. Manage
the multitenant complexity of your software as a service (SaaS) application and
optimize their price performance. You can back up data nearly instantly and restore
your cloud database in minutes using Microsoft's Azure Database Hyperscale. You
can store huge amounts of data on a single server thanks to a cloud-native
architecture that permits storage to grow as needed.

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021

 USES & PROCESS OF MICROSOFT AZURE
DATABASE

Microsoft Azure Database is a fully managed platform as a service (PaaS) database engine that handles most of the database
management functions such as upgrading, patching, backups, and monitoring without user involvement. Microsoft Azure
Database is always running on the latest stable version of the MS Server database engine and patched OS with 99.99%
availability. Platform as a Service (PaaS) capabilities that are built into Microsoft Azure SQL Database enable you to focus on
the domain-specific database administration and optimization activities that are critical for your business.
Azure SQL Database is a relational database-as-a-service (DBaaS) in the Microsoft Cloud (Azure), also in addition allows you
to do the following:

a. Create a database using the Azure portal*

b. Set up a server-level IP firewall rule using the Azure portal
c. Connect to the database with SSMS
d. Create tables with SSMS
e. Bulk load data with BCP
f. Query data with SSMS
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021
 ADVANTAGE & DISADVANTAGE OF MICROSOFT
AZURE DATABASE

Advantages of Microsoft Azure

1. Microsoft Azure offers high availability.
When you go through the legal agreement which covers the services provided by Azure, you’ll find that the uptime
guarantee you’re given is 99.95.

2. It offers you a strong security profile.

Azure follows the DADSC approach to security: detect, assess, diagnose, stabilize, and close.

3. Azure offers good scalability options.

Like most businesses, you probably have a day or two when you maximize your data use, then the rest of the month, you use a
minimal amount.

4. It is a cost-effective solution for an IT budget.Because you’re using a cloud provider, you don’t have the same capital
investments into IT infrastructure that other businesses face.

5. There are multiple redundancies in place to maintain data access.

Microsoft Azure has access to a wide range of global data centers that will help you be able to access your data. That is
how they can assure continuous availability at higher levels than their competition. COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021
 ADVANTAGE & DISADVANTAGE OF MICROSOFT
AZURE DATABASE
DISADVANTAGES OF MICROSOFT AZURE DATABASE

- SQL Agent is missing

Although Microsoft is always trying to improve the features that are integrated with Azure SQL Database, there are still a
few notable missing functionality for the time being.

Confusion about Database Transaction Units

You should know exactly what resources are available to you if you are used to administering SQL Server on hardware
over which you have direct control. Confusion about Database Transaction Units
-

Management is required.
Drawbacks to Microsoft Azure, as there are with any other service. IaaS (Azure) shifts your company's processing
capacity from your data center or office to the cloud, unlike SaaS platforms (for example, Office 365) where the end-user
consumes information.

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021

 END

THANK YOU !

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT 2021