Different Laws and Articles

related to Central Consumer

Protection authority.
 LAW IMPLITED
• The Consumer Protection Act 2019 was passed by
Parliament on 6 August 2019 (2019 ACT)
• The objective of overhauling the earlier regime and
replacing the Consumer Protection Act 1986.
• be protected against marketing of goods and services
which are hazardous to life and property.
• Be informed of the quality, quantity, potency, purity,
standard and price of goods and services.
• Be assured of access to a variety of goods or services at
competitive prices.
• Seek redressal against unfair and restrictive trade practices.
 OBJECTIVES
• Product Liability:
A manufacturer or product service provider or product
seller will be held responsible to compensate for injury
or damage caused by defective product or deficiency in
services
• Simplification of the Consumer Dispute Adjudication
Process:
Empowering the State and District Commissions to
review their own orders.
• Enabling a consumer to file complaints electronically
and in consumer commissions that have jurisdiction
over the place of his residence.
• The credit of the amount due to unidentifiable consumers
will go to the Consumer Welfare Fund (CWF).
• State Commissions will furnish information to the Central
Government on a quarterly basis on vacancies, disposal, the
pendency of cases and other matters.
• Apart from these general rules, there are Central Consumer
Protection Council Rules, provided for the constitution of
the Central Consumer Protection Council (CCPC). he
Consumer Protection (E-commerce) Rules, 2020
are mandatory and are not advisories.
• Sellers cannot refuse to take back goods or withdraw
services or refuse refunds, if such goods or services are
defective, deficient, delivered late, or if they do not meet the
description on the platform.
 BUSINESS RIGHTS OF CONSUMER
PROTECTION AUTHORITY
• Supplier refusal to supply goods or services Under certain circumstances,
if a wholesaler or supplier refuses to supply your business with goods or
services they are breaking the law.
• Petrol retailers
Businesses that sell petrol to consumers have certain rights under the 
Oil code.
• Business behaviour that limits competition
business competitors are not allowed to engage in certain business
practices that may limit or prevent you from competing in their market.
This is known as anti-competitive behaviour, and includes cartel conduct
 such as price fixing or bid rigging, as well as collective bargaining,
predatory pricing, misuse of market power, imposing minimum prices on
retailers and unconscionable conduct.