Center for Student Leadership and Community Engagement Presentation Overview
• Two opening activities
• Ways we communicate • Barriers to communication • Overcoming those barriers • Listening • Questions, comments, concerns What is Effective Communication?
• Cingular Commercial
YouTube: http://youtube.com/watch?v=4nIUcRJX9-o
• What does this tell us about
communication? Activity- Thanks for Coming
• Listen to the instructions
• What did you notice? • How does this activity help us to understand communication? Ways We Communicate
• Writing- resumes, cover letters,
professional letters, emails, facebook, MySpace • Talking- public speaking, face-to-face, cell phone messages, interviews, voice mail • Listening • Non-verbals Barriers to Communication
• Physical barriers- yelling across the hall,
communicating from different locations • Perceptual barriers- we all see the world differently • Emotional barriers- withholding thoughts and feelings • Cultural barriers- group behaviors • Language barriers- not everyone is familiar with all languages or jargon Ways to overcome these barriers
• Physical barriers- try to use face-to-face
communication frequently
• Perceptual barriers- recognize we have
different values and try to recognize where the person is speaking from
• Emotional barriers- try to build trust
• Cultural barriers- recognize differences in meaning, pacing, volume and gesture, space, and touch
• Language barriers- learn more about different
cultures, relax, try to find a place where there are not many additional stimuli to take away from the exchange of messages - ask what people need in order to communicate most effectively - Solicit feedback Tips and Tricks
• Assess who you are speaking to
- peer, professor, co-worker, boss, family • If possible- PLAN • Check on non-verbal and simple errors • In conflict, focus on the problem, not the person • Listen and be honest with yourself Assertiveness
• Assertiveness- expressing thoughts,
feelings, and beliefs in a direct and honest way. • Use “I” statements • “I” statements include 3 parts: - Feelings, behavior, effect - Let’s create an “I” statement! Listening “We were given two ears but only one mouth, because listening is twice as hard as talking." • How to listen: - Attending - Paraphrasing - Clarifying - Perception checking • Make active listening a habit (it takes 21 days to turn something into a habit!) Thank You
• Questions? • Comments? Resources for this presentation
• Oklahoma Family Voices
http://okvoices.org/communication.html • ManageTrainLead http://hodu.com/barriers.shtml • People Skills by Robert Bolton, Ph.D. • How to Communicate by McKay, Davis, and Fanning The Center for Student Leadership and Community Engagement • Located at 235 Student Union • Open Monday-Friday 8:30 a.m.- 5:00 p.m. • Provides information on leadership development and community engagement. • Check out our website for more information: http://www.leadership.buffalo.edu Additional Resources in the SLCE
Our resource center has several resources on
effective communication. These include: • People Skills by Robert Bolton, Ph.D. • Face-to-Face Communications by Harvard Business School Press • Listening: The Forgotten Skill by Burley-Allen • Listen Up- Hear What Really is Being Said (VHS) • Be Prepared to Speak (VHS) • Lincoln on Communication (DVD) …. And many more! Additional Opportunities through the SLCE • S.O.U.L.- An online and interactive program to teach about the basics of leadership. Check out: http://www.leadership.buffalo.edu/soul.shtml • Stay Up UB- November 16-17th • Leadership Week- October 29th- November 3rd Check out: http://www.leadership.buffalo.edu/leadweek. shtml