CONFLICT MANAGEMENT

Fall Semester 2012

Course Code MMgt 5106
Instructor: Tahir Shamshad
TA: Salman Shahid
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Introduction
• Credit Hours: 3
• MM HRM Specialization
• Class Timings: Wednesdays, 1800 to 2100 hours
• Contact Nos.
Instructor: 0300-8543683, 051-9221994
TA: 0342-3222211
• Email
Instructor: tahirshamshad@gmail.com
TA: salman.s@nespakerp.com
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Suggested Text
• The Essential Guide to Workplace Mediation &
Conflict Resolution – Rebuilding Working
Relationships, by Nora Doherty & Marcelas
Guyler

• Conflict Management - Resolve Disagreement at

Work (Fourth Edition) by Herb Kindler
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Semester at a Glance
• Assignments – 3 to 5
• Quizzes – 3 to 5
• DL will be assigned extra assignments replacing
quizzes
• End of Semester Group Project
As per Institute Policy, all students will do the
project presentation at CASE Campus
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Grade Distribution
• Quizzes and Assignments 20% (Equal Weightage)
• Mid Term Exam 25%
• Project 10%
• Project Presentation 10%
• Final Exam 35%
• Total 100%
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Class Introduction
• Introduction
• Brief Discussion
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What do you expect?

1.

2.

3.
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What we will learn at the end of the

day
• Conflict ?
• Identification of Root Causes of Conflict
• Psychological Aspects in Conflict Management &
Negotiations
• Community Based Conflicts
• Community Mobilization Techniques
• Social Aspects in Conflict Management
• Trans Border Conflicts
• Conflict Management in Construction Contracts
Contd
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What we will learn at the end of the

day

• Principles of Managing Disagreement

• Strategies for Resolution of Conflict
• Stress and Anger Management Techniques
• How to Create Effective Working Environment
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QUESTIONS