GROWTH OF B2B

ARCHBOLD KATSANDE
 TOP TEN BPO COMPANIES GLOBALLY

Consultancy, Technology, Consultancy, Information Portfolio Management, Audit Procurement, Supply IT and Security Consulting,
Digital and Operations technology and Risk Management Chain, Finance Software Development

Finance and Accounting Call Center, Digital Information Technology, Finance and Accounting, Consultancy, Data
Business Solutions Finance and Accounting Supply Chain Analytics and Cloud
Management, Digital Services
Solutions

Source: www.thedailyrecords.com
MAIN GROWTH STRATEGIES: INFOSYS
 Infosys Limited is an Indian multinational
corporation that provides business consulting,
information technology and outsourcing services.

Major Strategies

 Scale Agile Digital – Invest in digital capabilities and

priority service

 Energize the core - Infuse Artificial Intelligence and

automation

 Re-skill the workforce – Re-skill talent at scale for

both the firm and clients.

 Expand localization – Hire locally in markets, local

delivery and training
MAIN GROWTH STRATEGIES: ACCENTURE
 Accenture is a Fortune Global 500 company, providing a broad range of
services and solutions in strategy, consulting, digital, technology and
operations.

Major Strategies

 Utilize high growth markets - Accenture has targeted Banking and

Insurance, Communications, Life Sciences and Health, Retail and
Consumer, and Energy and Utilities.

 Build competencies and an infrastructure in disruptive technologies

organically or through tuck-in acquisitions – Accenture has invested $400M
in cloud technologies over the past few years.

 Outcome based engagements – Establish processes which enable payment

when the desired outcome is achieved.

Source:www.forbes.com
TOP TEN BPO COMPANIES IN THE PHILIPPINES
MAIN GROWTH STRATEGIES: CONVEGYS
 Convergys products include agent assisted, self-
service and care software tailored to the
communications, financial services, technology,
retail, healthcare.

Major Strategies

 Strategic partnerships – The company partnered with

Intervoice which is a market leader in Interactive
Voice Response (IVR).

 Outsourcing long-term growth duties – The company

contracted Marketing Solutions Strategist to cater
for its long-term growth.

 Expand localization – Hire locally in markets, local

delivery and training.
TOP TEN BPO COMPANIES IN INDIA
MAIN GROWTH STRATEGIES: FIRSTSOURCE
 Firstsource Solutions Limited provides customized
business process management to customers in the
banking and financial services, customer services,
telecom and media, and healthcare sectors

Major Tools

 Agent customer pairing - matching customers to the

right agents based on behavior mapping of
customers

 Lead prioritization – Use of analytics to generate

probability of conversion for each lead

 Propensity to churn – Using analytics to identify high

risk customers and arranging proactive callbacks to
solve their problems
MAIN GROWTH STRATEGIES: RESEARCH FIRMS
 nChannel is a cloud-based research firm which provide
firms with integration tools they need to connect their
systems and deliver better customer experiences.

Major Proposals

 Focus On the Most Profitable Accounts and Their Decision

Makers - 80% of the profit comes from just 20% of your
customers who have bought from you frequently or
placed orders with high transaction values.

 Increase Spending With Extended Line of Credit - less

than 10% of B2B purchases are made with credit or debit
cards. B2B customers want different ways to make
payments so they can reduce financing cost and facilitate
cash flow.

 Inspire purchase with case studies - 73% of B2B buyers use

case studies to aid in their decision-making process.