SPPU PRACTICAL EXAM FOR CEC

801Spl in Housekeeping Mgmt. III

BY
ASEEM MAHADEOKAR
FINAL YEAR BHMCT
SEAT NO : 10419
 Aim: To study the preparation of Duty Rota for HK
staff for guest rooms and public areas.

 • Learning Objectives:
 1. To study the concept of Duty Rota
 2. To understand the importance of
Duty Rota in housekeeping
department.
 3. To understand the factors
considered while preparing Duty
Rota.
 • Requirements:
 Information of types of hotel, size of
hotel, sample format of a Duty Rota,
information on no. of employees in
housekeeping department, etc.
 Duty Roster
• A well Planned Duty Roster is the
key to employee satisfaction.
• Every department in the Hotel
maintains a work shift or duty
roaster chart that shows the typical
workload for employees in that
particular department.
• Employees work shifts may vary
from hotel to hotel and get changed
as per various occupancy and peak
business days.
• Duty roaster also ensures that the
staff gets sufficient time to note
their working schedule for the
following week / month.
• Duty Roster for departments is
usually prepared by the supervisors
and then gets authorized by the
Head Of the Departments or
Managers.
 • Once approved, Duty rosters
are then placed on the notice Things to kept in mind while
board of each department. preparing a Duty Roaster
Individual departments also • Allotment of extra duties
send a copy of the duty • Duration of work
• Expertise of an individual
roaster to the HR department
• Area/section
to inform the ongoing staff • Standards of performance
schedule of the departments.
 • Employees are not allowed
to make any changes on the
duty rosters. If required, then
the same has to be approved
again by the HOD or the
Manager.
 • Duty roaster can be
maintained on a weekly or
monthly basis, mentioning off
days of the employees.
Sample format of Duty Roster
 Advantages of duty roaster
 Employee salaries are the most significant part of the
expenditures borne by any organization or company, no matter
the size of the organization. Better scheduling can always be
able to reduce this expenditure.
 Higher staff retention as well as better and viable recruiting
aids and procedures
 Reduction in tardiness as well as absenteeism
 Increased Quality of Services
 Personal Preferences
 Thank you!!!