Professional Documents
Culture Documents
Steven P. Robbins
Mary Coulter
What Is Motivation?
• Motivation
The willingness to exert effort to reach
organizational goals, conditioned by the
effort’s ability to satisfy some individual
need.
Motivation
works best when individual needs
are compatible with organizational goals.
Exhibit 14.1
Page 293 Slide 3
What Is Motivation?
• Need
An internal state that makes certain outcomes
(results) appear attractive.
An unsatisfied need creates tension which is
reduced by an effort to satisfy the need.
Exhibit 14.2
Page 294 Slide 7
Early Theories of Motivation
• McGregor’s Theory X and Theory Y
Theory X
Lower-order needs dominate individuals (little ambition,
dislike work, avoid responsibility, require close
supervision).
Theory Y
Higher-order needs dominate (workers can exercise self-
direction, desire responsibility, and like to work).
McGregor believed that Theory Y was more valid in
workers and proposed that participation in decision
making, interesting jobs, and good group relations
would maximize employee motivation.
Exhibit 14.3
Page 295 Slide 10
Contrasting Views of Satisfaction-
Dissatisfaction
Exhibit 14.4
Page 296 Slide 11
Contemporary Theories of Motivation
Three-Needs Theory
Goal-Setting Theory
Reinforcement Theory
Equity Theory
Expectancy Theory
Designing Motivating Jobs
• Three-Needs Theory
There are three acquired needs that are major
motives in work.
1. Need for achievement (nAch)
The drive to excel, to achieve, and to succeed
2. Need for power (nPow)
The need to influence the behavior of others
3. Need of affiliation (nAff)
The desire for friendly and interpersonal
relationships
• Three-Needs Theory
High achievers do not necessarily
make good managers; they focus on
their own accomplishments while
good managers emphasize helping
others accomplish goals. The best
managers tend to be high in the
need for power and low in the need
for affiliation.
Exhibit 14.5
Page 297 Slide 15
Motivation and Goals
• Goal-Setting Theory
Proposes that setting specific goals increase
performance, and difficult (challenging) goals
result in higher performance than easy goals.
• Benefits of Goal-Setting
The specificity (particularity) of the goal itself acts
as an internal stimulus (stimulation).
E.g. When a sales representative commits
(promises) to making eight sales calls daily, this
commitment gives him/her a specific goal to
attain.
Exhibit 14.6
Page 299 Slide 17
Motivation and Behavior
• Reinforcement Theory
Assumes that behavior is externally caused, and
controlled by its consequences (reinforcers).
People will behave as desired if they are rewarded
for doing so, behavior that isn’t rewarded is less
likely to be repeated.
Reinforcers are the consequences (rewards) that
increase the probability that the behavior will be
repeated
Ignoring undesired behavior is better than
punishment which may create additional
dysfunctional behaviors.
Exhibit 14.7
Page 301 Slide 20
Motivation and Perception
Equity Theory
Distributive justice Procedural justice
The perceived The perceived
fairness of the fairness of the
amount and process used to
allocation of determine the
rewards among distribution of
individuals (i.e., who rewards (i.e., how was it
received what). distributed).
– Influences an – Influences an
employee’s employee’s
satisfaction. organizational
commitment.
Page 301 Slide 21
Motivation, Perception, and Behavior
• Expectancy Theory
States that an individual tends to act in a certain
way based on
a) the expectation that the act will be followed by a
given outcome and
b) the attractiveness of that outcome to the
individual.
Exhibit 14.8
Page 302 Slide 24
Integrating
Contemporary
Theories of
Motivation
Exhibit 14.9
Page 303 Slide 25
Designing Motivating Jobs
Definitions:
Source: J.R. Hackman and J.L. Suttle (eds.). Improving Life at Work
(Glenview, IL: Scott, Foresman, 1977). With permission of the authors.
Exhibit 14.10
Page 307 Slide 29
Designing Motivating Jobs
• Suggestions for Using the JCM
Combine tasks (job enlargement): To increase skill variety
and task identity.
Create natural work units: Design tasks that form a whole
so employees view their work as important rather than
irrelevant and boring.
Establish client relationships: Between workers and their
clients to increase skill variety, autonomy and feedback.
Expand jobs vertically (job enrichment): Gives employees
responsibilities and controls that were reserved for
managers. It increases employee autonomy
(independence).
Open feedback channels: To let employees know how well
they are performing their jobs. Employees should receive
performance feedback directly as they do their jobs.
Source: J.R. Hackman and J.L. Suttle (eds.). Improving Life at Work
(Glenview, IL: Scott, Foresman, 1977). With permission of the authors.
Exhibit 14.11
Page 307 Slide 31
C H A P T E R R E V I E W 1/3
What Is Motivation? (slides 2, 4)
• Define motivation.
• Explain motivation as a need-satisfying process.
Early Theories of Motivation (slides 5, 6, 8, 9)
• Describe the five levels in Maslow’s hierarchy and how
Maslow’s hierarchy can be used in motivational efforts.
• Discuss how Theory X and Theory Y managers
approach motivation.
• Describe Herzberg’s motivation-hygiene theory.
• Explain Herzberg’s views of satisfaction and
dissatisfaction.
Page 290 Slide 32
C H A P T E R R E V I E W 2/3
Contemporary Theories of Motivation (slides 13, 16, 18, 19,
21~23)