How to shape up problem

workers?
Educ 604 (Policy Analysis and Decision Making)

Prepared by:

JEVERLYN C. LUDER
WORDS IN LETTERS
Form words from scrambled letters in
relation to the topic.
 TREINFINORCEME REINFORCEMENT
 SWOREKER WORKERS
 SHIMNESPUNT PUNISHMENT
 LUTOSION SOLUTION
 DRAWERS REWARDS
 HEROVIAB BEHAVIOR
 BLOREMP PROBLEM
 Behaviors that indicate a problem
employee
 Poor job performance
 Doesn’t work well with others
 Not responsive to coaching
 Resistant to change
 Never takes ownership
 Negative attitude
 Poor work ethic
 Arrogance
 Skills don’t match job
Toxic Employees
 Incompetents-helpless, disorganized, unreliable and often
no credibility
 Slackers-Low motivation and high absenteeism describe
these workers.
 Egoists-They’re unaware of their limitations, prone to
burnout and often complainers.
 Gossips- often seen in someone else’s workspace, dishing up
the latest, unsubstantiated “news” about other workers.
 Sociopaths-the most harmful to an organization and often
incorrigible. Their disdain for authority often makes them
insubordinate with no regard for rules.
 How to manage them?

 Examine their behavior

 Give clear, behavioral feedback
 Clearly explain the expected behavior and create a
plan with specific steps for improvement.
 Meet with them frequently to assess any modification
in their conduct.
 Set consequences if things don’t change
 Work through the organization’s processes
 Ways to deal with difficult employees
 Critique behavior, not people
 Listen to feedback
 Give clear direction
 Document problematic behavior
 Consult the HR Department
 Work together toward a solution
 Write down expectations
 Set specific consequences
 Monitor progress
 Recognize a hopeless situation
 How to deal with an insubordinate
employee?
 Don’t take the behavior personally
 Stay professional and don’t lose temper
 Document the details of the situation
 Get the root cause of the behavior and address it
directly
 Don’tlet the behavior stop your team from doing
the work
 Consult with the HR Team to get advice
 Effective Ways to Shape Employee’s Behavior

 Inspire but do not nag

 Pinpoint problems
 Aim for a collective bullseye
 Instill trust in judgment
 Be courageous
 Providing rewards
a) Positive reinforcement
b) Negative reinforcement
c) Positive punishment
d) Negative punishment
 REWARDS PUNISHMENTS
Pay raise Oral reprimands
Bonus Written reprimands
Promotion Ostracism
Praise and recognition Criticism from superiors
Awards Suspension
Self-recognition Demotion
Sense of accomplishment Reduced authority
Increased responsibility Undesired transfer
Time-off termination
Steps to shape up Employee Behavior
 Identify and define the desired behavior.
 Define tangible steps to achieve the desired behavior
 Clearly explain how they can achieve it
 Reinforce the desired behavior
 Redirect or correct behavior
 Reinforce desired behavior with rewards
 Use a continuous reinforcement schedule
 Use a variable reinforcement schedule
 Make all rewards contingent on performance
 Never stop rewarding
1. REINFORCEMENT

2. SLACKERS

3. PUNISHMENT

4. EXTINCTION

5. NEGATIVE
Thank you so much for
your participation.

May you learned something.