Six Sigma

Implementation
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Six Sigma Implementation Infrastructures

Roles &
Responsibilities Training Program

Senior Executives Senior Executives

Six Sigma Committee
Champion
Champion, MBB, BB, GB

Project Teams BB / GB

Finance Representative Awareness

Six Sigma
Projects Selection Personnel Selection
Benefits
Implementation
Projects Incentive System Schedule
Review
Project Tracking Project Selection Criteria Training
Schedule
Dashboard Project Savings Calculation

Processes Policies Deployment Plan

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Typical GE Six Sigma Organization Structure

Managing Director

Six Sigma Dept.

Finance Rep. Master Black Belt

Division Division Division Division

Manager Manager Manager Manager
(Champion) (Champion) (Champion) (Champion)

Black Belt - Full Time Black Belt - Full Time

Engineer Engineer Officer Officer

(Green Belt) (Green Belt) (Green Belt) (Green Belt)

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Six Sigma Organization Structure

Other Example
Managing Director

Implementation Regional Master

Committee Black Belt

Department Mgr Department Mgr

(Champion) (Implementation Champion)

Section Mgr Section Section Section Mgr

(Black Belt-Part Time) Mgr Mgr (Black Belt-Part Time)

Engineer Officer Officer Engineer

(Green Belt) (Green Belt) (Green Belt)

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Six Sigma Roles - Overview

Senior Executives Set direction and provide

resources

Implementation Committee Plan and support organization-

(Lean - SixSigma Commitee)
wide implementation

Champions Set up projects and deploy

teams

Master Black Belts and Coach and support team

Black Belts leaders

Black Belts, Green Belts Execute projects

and Project Teams

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Senior Executives’ Role

• Understand what Six Sigma is and how Six
Sigma helps accomplish business objectives.
• Give directive for Six Sigma implementation.
• Provide the necessary resources.
• Be seen as an advocate and supporter.
• Follow-up on:
- Results
- Effectiveness of approach
- Extent of deployment

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Six Sigma Committee’ Role

(or Six Sigma promotion office)

• Tasked by Senior Executives to implement Six

Sigma in the organization.

• Responsibilities:
- Promoting - Monitoring
- Planning - Evaluating
- Coordinating - Reporting
- Controlling - Recommending

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Champions’ Role
• Lead the implementation of Six Sigma in their areas.
• Determine and track key performance drivers (CTQs).
• Select and prepare Black Belt and Green Belt
candidates.
• Identify, set up and support the projects.
- Ensure the projects are properly set up.
- Follow up on the projects’ progress.
- Help team to remove barriers.

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Master Black Belts

Role
 Lead Six Sigma implementation committee.
 Adviser to senior executives team and champions.
 Instructor of Six Sigma training courses.
 Coach for Black Belts and Green Belts.

Profile
 Business/technical degree, management experience.
 Respected member of management.
 Master of Six Sigma principles and practices.

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Black Belts
Role
Serve as an expert who has good knowledge of Six Sigma
methodology and tools.
• Lead Six Sigma projects.
• Coach green belts on their projects.
• Trainers of certain Six Sigma tools.
Profile
• University education, 5 years working experience.
• Respected by peer and management.
• Good interpersonal and analytical skills.

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Green Belts
Role
• Serve as a trained personnel who is able to lead
Six Sigma projects.
• Participate effectively in Black Belt’s project as
team member.

Profile
 Higher education level
 3 years working experience.
 Respected by peer.

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Finance Representative
Role
• Provides financial data for financial benefits
calculation.

• Provides guidelines for calculating financial

benefits.

• Verify actual financial benefits.

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Human Resource

Role
Review and suggest appropriate incentive system
for Six Sigma:

• Career advancement opportunity

• Recognition of efforts and contributions
• Monetary reward for achievements

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Projects Tracking System

Information to be tracked:
 Total number of projects.
 The numbers of completed projects and on-
going projects.
 The status of each on-going project.
 Targeted financial benefits and actual
financial benefits to date.

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Projects Review

Objectives:
1. Ensure projects proceed as plan.
2. Present the findings of each phase.
3. Make sure the vigor of Six Sigma
approach is maintained.
4. Discuss the barriers faced.
5. Check correct applications of tools.

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Implementation Phases

Executive Briefing & Initial Assessment

Alignment

CTQs & Project Selection

Improvement Prioritisation

Black Belts & Green Belts Training

Skill Deployment

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The Six Sigma Implementation Roadmap

10. Cont. With Next Projects
9. 1st. Wave Projects
Completed
8. Blacks Belts & Green Belt Trained
7. Projects Identified (1st. Wave)
6. Performance Drivers Identified
5. Champions Trained
4. Implementation Plan Developed
3. Six Sigma Committee Appointed
2. Six Sigma Objective Ascertained
1. Executive Trained

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Typical Training Duration

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Training Courses Overview (1/2)

Champion

Black Belt

Green Belt
Executive
Senior
Concepts in Quality
Six Sigma Overview
Implementation
Define Projects
The DMAIC Approach
Statistics Foundation
Measurement System Analysis
Quantitative Data Analysis
Process Mapping and Analysis
Team Facilitation Skills
Advance Statistics

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Training Courses Overview (2/2)

Champion

Black Belt

Green Belt
Executive
Senior
Project Execution #1st
Project Execution #2nd
Project Execution # 3rd
Coaching Project #1st
Coaching Project #2nd
Coaching Project #3rd
Coaching Project #4th
Trainer to Newbie
Trainer to GB

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Training Approach

Explain Describe / explain the techniques.

Practice the techniques in class

Practice exercises.

Apply Apply the techniques in actual work

environment through project.

Review Review the effectiveness of applications.

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Policies / Guidelines

 Personnel Selection.
 Project Selection.
 Financial Benefits Calculation.
 Project Tracking System.
 Black Belt Certification.
 Incentive Scheme.

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Six Sigma Critical Success Factors

 The link of Six Sigma to business strategy is clear.

 Recognize and manage Six Sigma as a change initiative.

 Understand that Six Sigma is a management approach,

not just a problem solving tool.

 Identifying the right focus areas for improvement.

 Selection of key personnel.

 Diligent and disciplined use of the methodology, fact

and data.

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