WELCOME TO

PNC ACADEMY
Dear Delegate,

I would like to welcome you to PNC Academy, and thank you for selecting us to provide your training.

PNC Academy offers a unique selection of latest courses and training solutions to support continuous personal
improvement in all areas which impact on business performance. Courses are designed to be stimulating,
innovative and enjoyable, and I hope that this course meets with your expectations. Delegates are from a wide
range of industries and including commerce, industrial, local government and public sectors and we are very
proud of the high proportion of course bookings that have resulted from personal recommendations to
colleagues, friends and contacts.

All public courses can be adapted or tailored to meet your specific requirements, ensuring that the course
content, examples and practical exercises are targeted to your specific needs. If you would like further
information about any of the courses or wish to discuss your in-company training requirements, please call the
Training Team on .

If you do have any comments, suggestions for improvement or criticisms, then please raise these with the
Trainer or contact the Training Team . Alternatively, you will have the opportunity to express your views in a
formal manner on a Course Evaluation Form at each phase of course and the end of the course.

If this is the first time you have used the services of PNC Academy, then you will find the profile on the next
page useful in explaining the Company and its full range of services.

I hope you have an enjoyable and productive time during the course.

Yours sincerely

Ee Yew Chuan
Regional Director
Pera Neville-Clarke Asia Pacific

KL : 603 22821501Penang : 604 227 9651JB : 607 276 3506Kuching 082 232 003

PNC Academy
- Providing you with fresh innovation, the latest and best know-how in
Lean, Six Sigma and Lean Sigma

The PNC Academy is a portal to higher learning for business excellence where the latest
technologies and developments needed for survival in today’s ever changing economy
are introduced. The PNC Academy helps organisations to stay ahead by constantly
injecting fresh knowledge and experience to impart the latest and the best know-how.
The PNC Academy has a worldwide client base consisting of organisations from diverse
sectors, including the manufacturing, construction, service and public sectors.

The PNC Academy has trained thousands of delegates from diverse organisations,
many of whom come back regularly for further learning. These organisations have
successfully deployed the skills and knowledge acquired through the PNC Academy to
achieve the business results needed to stay ahead in the ever-changing and highly
competitive business climate.

The PNC Academy provides training, implementation and certification programmes, as

well as benchmarking and best practice development services.

Through ongoing research and innovation, the PNC Academy continually injects fresh
ideas and experience into its training and implementation programmes. The PNC
Academy has carefully crafted a series of specialised, innovative and state-of-the-art
programmes to meet the needs of the new economy. These programmes include Lean,
Six Sigma and Lead Sigma.

PNC Academy is part of Pera Neville-Clarke, one of the world’s largest consultancy
firms. Pera Neville-Clarke has served organisations worldwide in building business
excellence and training talents for more than 50 years.

Pera Neville-Clarke is part of the Pera Group, which is responsible for researching and
developing state-of -the-art business technologies and solutions to meet the challenges
of today’s highly competitive global economy. Whilst the other companies in the Pera
Group focus on innovation in technology, Pera Neville-Clarke’s forte is in innovation in
business solutions.

Under the Pera Neville-Clarke umbrella, Neville-Clarke focuses on solutions in business

processes and management systems whilst the PNC Academy provides fresh
innovation, the latest and best know-how in Lean, Six Sigma and Lean Sigma.

With operations in the UK, Singapore, Malaysia, China, Indonesia, Philippines and
Korea, Pera Neville-Clarke brings value-added and customised solutions to
organisations all over the world, solving the most challenging situations with efficiency,
backed by a wealth of knowledge and experience.