Professional Documents
Culture Documents
COVID-19
Protective Products
PA MAP & Opportunity
Zones
Pain Points of Customer
• No Designs available for N95 category
mask
• Difficult to breathe easily
• Bad heat transfer outside the mask
• Non recyclable material
• Size mismatch for different face sizes
Shopper Persona
Try and buy option for all luxury/premium category masks sold
online
COVID Packages
Adopt
Heroic evangelist: • Tailor Made masks
• Floating online survey with protection
to understand how the capability similar to
Customer came to N95
know about the BL • AR/VR feature for Real
guard masks time interaction with
Masks
Moment of Truth
• Obtaining Feedback
and rating from
Customer against the
purchase to validate the
moment of truth in their
previous steps of
Hero’s Journey
Store Layout