CSR TERM PROJECT

Group: 04

Name Roll No.

DIVYA KAPOOR 20PGDM088

HRISHI SHAH 20PGDM092

MILIND AGRAWAL 20PGDM098

NITYA GUPTA 20PGDM102

RAHUL AGARWAL 20PGDM108

VARNIKA AGGARWAL 20PGDM125

 INTRODUCTION
HYATT HOTELS
• Hyatt Hotels Corporation is an American multinational
hospitality company headquartered in Chicago.
• It manages and franchises luxury and business hotels,
resorts, and vacation properties.
• It currently has 32 hotels across 20 destinations under its
eight brands in India.
TAJ HOTELS
• Taj Hotels is a chain of luxury hotels and subsidiary of
Indian Hotels Company Ltd. headquartered in Mumbai.
• It was Incorporated by the founder of the Tata
Group, Jamshedji Tata, in 1903.
• It currently has 80+ hotels across 50+ destinations under
its three brands in India.
 CORPORATE SOCIAL RESPONSIBILTY

HYATT HOTELS TAJ HOTELS

• Charitable Donations & Volunteering • Vocational Skill Development Programs for facilitating
Schedule 7 of CA13(viii) personality development, grooming and character building

• RiseHY Program • Partnerships to Preserve & Promote Indigenous Heritage,

Schedule 7 of CA13(ii) Culture, Arts and Handicrafts

• • Income-generation and Livelihood Enhancement Programs

Stableford Golf Tournament and Marathons
Schedule 7 of CA13(vii)
• Disaster Relief and Rehabilitation Programs in Accordance
with Taj Public Welfare Trust Mandate
• Inclusion and Diversity
Schedule 7 of CA13(iii)
 SUSTAINABLE PRACTICES BY HYATT HOTELS

Electric Charging
Innovative Practices Plastic free Hotels
Points for EVs

Transitioning to large-format
bathroom amenities to replace
traditional small bottles of shower
gel, shampoo, conditioner, and
lotion.
Increasing the number of water
stations in key public spaces at
hotels for guests who wish to refill
reusable water bottles.
The fully automated water bottling
plant at Hyatt Regency Delhi
endeavors to eradicate
approximately 1.08 million plastic
bottles a year, by making the switch
to reusable glass bottles. This
process saves 28 tons of plastic
waste every year.
To provide a solution to the
growing need of car charging points
for electric cars and to propagate
and encourage a sustainable and
healthy lifestyle for their guests,
Hyatt Regency Delhi has become
one of the few hotels to introduce
e-charging stations for electric cars.

Serving water in carafes or other

containers for meetings and events;
bottled water will be available by
request.

Hyatt Regency Mumbai, Grand Hyatt Mumbai, Park Hyatt Goa Resort & Spa,
Hyatt Chandigarh are using rainwater harvesting to raise the groundwater
level, for domestic uses like gardening.
 SUSTAINABLE PRACTICES BY TAJ HOTELS
Earth check Platinum
Certification
• Taj has partnered with Earth
Check world’s leading
environmental certification and
benchmarking program for the
performance monitoring and
verification.
• Since 2008, a total of 78 IHCL
hotels have achieved Earth Check
Certification and generated
significant savings.
Water Performance
• Specific water consumption
has decreased by 22 % due to
constant measures taken by
the hotels to reduce water
consumption & recycle
wastewater back into process.
• Vivanta IT Expressway planned
initiatives like installation of
aerators, recycling of sewage
treatment plant (STP) water in
cooling towers, which will help
the hotel save 1,350 KL/day
Reductions in Energy
Consumption
Each of TAJ hotels has
implemented a range of
energy conservation
initiatives to switch to LED
lighting in several locations,
infrastructure upgrades such
as installing VFDs on high
power motors in condensers,
exhaust fans etc.
Promoting Biodiversity
• Protecting Panna with the Pardhi
Community- Creating Shared
Value - Historically, the Pardhi
community used to hunt tigers as
their means of livelihood. After
the ban on tiger hunting, the
community survived by engaging
in poaching.
• Taj collaborated with these tribes
to create a unique, authentic
tourist experience called 'Walk
with the Pardhis'
 VIOLATIONS BY TAJ HOTELS
Waste Disposal
Taj Palace and Taj Vivanta in Delhi,
the National Green Tribunal (NGT)
violated Solid Waste Management
Rules (SWM), 2016 on account of
mass generation of waste. These
rules are the sixth category of
waste management rules
pertaining to plastic, e-waste,
biomedical, hazardous and
construction and demolition waste
management rules.
Coastal Regulation
Zone(CRZ) Violation
Hotel Vivanta by Taj, Kovalam and
Hotel Vivanta by Taj, Bekal were
charged with Coastal Regulation
Zone in 2019 for illegally
constructing the hotel and
impacting a “colossal loss” to the
environment. These violations were
driven by the Kerala Coastal Zone
Management Authority (KCZMA),
the agency.
Groundwater
violations
Hotel Taj Palace,Delhi was
penalized for using several lakh
liters of ground water and the
sources of water are not visible in
their premises. extracting 2,22,600
liters of water from supply and was
having two bore-wells to extract
groundwater. Taj was drawing
ground water illegally for its
commercial interest.
 ANALYSIS AND IMPACT ON STAKEHOLDERS

Suppliers provide materials and services that Hotel owners are the partners in business
influence the quality of customers experiences. OWNERS AND operations and in sustainability. Alignment of
Supplier relationships ensure efficiency, quality, SUPPLIERS PARTNERS priorities with owners is critical for efficient
reliability, and an ethical value chain. operations and business performance

A positive relationship with local The institutional and retail customers

LOCAL who access hotel's services
communities ensures social license to STAKEHOLDERS CUSTOMERS
operate and contributes to the health of COMMUNITIES constitute the primary source of
destinations in which the hotels operate revenue for the Company.

People who work at the core of the business Shareholders are key stakeholders for the
that are essential to implement the growth EMPLOYEES SHAREHOLDERS company and their support is essential to
plans of the company. finance company's growth and develop the
Company.
 RECOMMENDATIONS FOR IMPROVEMENT
WASTE

Not operate in locations that are ecologically fragile as well as in dense urban
areas.
Waste management practices should be improved by reducing plastic
consumption.
Innovative practices should be adopted for monitoring waste generation.

WATER

Taj should optimize water consumption for  future continuity of their

business.
They should set targets for water efficiency in each hotel
Undertake an assessment of water security in their most important
business locations

CLIMATE CHANGE, ENERGY AND EMISSIONS

Manage energy usage is one of the most effective ways of limiting emissions.
The adoption of renewables and improved energy efficiency.
The company should set targets for energy efficiency in each hotel.
 KEY LEARNING

Incorporating By incorporating sustainability in their business strategies, hotels can decrease their
sustainability operating costs, differentiate their product, and enhance their brands’ image.

By drafting sustainability reports to comment upon these issues, hotels can attract
Accountability more customers, provide better hospitality products, assist in the formation of
sustainable tourism destinations, and improve their overall performance efficiency.

By aligning the entire tourism industry towards sustainable measures, an impact on

Environmental Impact a very large scale can be created which will not only be beneficial for the hotels but
also for the environment.

At the early stage, capital is needed to jump-start sustainable transformation, but

the return is gradual and will eventually build long-term return. Therefore,
Long Term Process companies should take a real and especially complex effort to achieve relative SDGs.
THANK YOU