TSI Solutions

IT Managed Services:
Automated Monitoring 24/7
Management Reporting
Remote Monitoring
Remote support
IT Support Services
VOIP Phone Service Provider
TSI Key Beneficial Systems and Management
Business Factors
 TSI System Management Benefits
 Immediate Localization of System Issues
 Systems Alert and Performance Reporting
 Systems Diminished exposure to preventable network downtime
 TSI Business Management Benefits
 Increased operational productivity due to increased uptime
 Network Performance Status Reports for Management
 Alleviation of IT budget spending due to more predictable IT project and IT
support service schedules
 TSI
TSI Managed
Managed Network
Network Services
Services

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TSI IT
IT Network
Network Operations
Operations Center
Center

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and
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TSI’s Client
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TSI PC & Server Managed Management Plans
 TSI – Managed IT Support

 Unlimited Phone Support

 Unlimited Remote Control Support
 Microsoft Application Support
 Handheld Support

 TSI – Managed IT Maintenance

 Online Asset Management

 Online Desktop Optimization & Management
 Online Spyware & Adware Removal
 VPN Client Management
 Customizable Server and Network Alert and Performance status Reports
TSI Additional MSP and IT Solutions Offerings
TSI: Beyond Help Desk, Remote Network
Management, and Network Monitoring and
Reporting…
TSI On-Site / Off-Site Data Backup Services
TSI Data Storage Services
TSI Instant Messaging Logging
TSI Server Hosting Services
TSI Email Archiving Solutions
TSI Website Hosting Services
TSI Solutions Managed and IT Support Services overview
 TSI Server and Desktop Security
Services
 TSI partnered with industry-leading companies like,
ESET, Microsoft, IBM/Lenovo and have
standardized effective antivirus solutions for your
network including:
 Comprehensive, real-time file system protection
against viruses, spyware and other malware for
servers and workstations
 Gold Partner – to implement their enterprise
Comprehensive, real-time Exchange and
Internet email message scanning
 Comprehensive, real-time protection against
web or other internet-based threats
 Detailed Network Server summary reports –
upon specified request, TSI can provide you with
valuable information about threats, performance
lapses and malfunctioning end-user processes,
including the effectiveness of the system
components listed above.
 TSI Proactive Monitoring and
Management
 We know You business depends on TSI Support to
ensure that your network is reliable. When it comes
to critical components, we should know about
problems before you do and should be able to
remediate and/or rectify the problem quickly and
communicate with you about them effectively.
We’ve partnered with Level Platforms – a Microsoft
management suite that allows us to:
 Proactively monitor the health level of all
equipment we deploy – servers, workstations,
switches, routers, security appliances, printers, and
other network devices and appliances
 Proactively monitor the status of key network
services – antivirus, backups, Exchange, web
services, etc.
 Centralized patch management – ensures all
servers and workstations are protected with the
latest security updates and hot fixes
TSI Solutions Managed and IT Support Services overview
 TSI Proactive Monitoring and
Management – (Continued)
 Centralized asset management – ensures that we
have accurate and updated data in near real time
accessibility that is relative to the specific hardware
and/or software deployed on your network, and
area aware of any changes.
 Tightly integrated with Help Desk – as the
system detects issues, appropriate staff are
immediately identified and alerted to take the most
appropriate action.
 Tightly integrated with CRM systems – when you
speak with non-technical staff, whether its sales,
billing, or account management, they’ll have
immediate access to an updated and centralized
repository of information.
 Proactively monitor Generate detailed summary
reports – Relative and customizable to all items
above.
 TSI Data Backup and Recovery
 After researching and evaluating several products,
we’ve again chosen to go with an industry leader;
Symantec. The current version takes a complete
image of the server, stores it as a set of recovery
points (monthly base + monthly increments), and
provides end-users with the ability to access files
and folders stored in recovery points using a web
browser, in most cases without technical support
intervention.
 External hard drives store mirrored copies of the
recovery points, and when taken offsite provide an
additional layer of recoverability. TSI recommends
a set of two drives per server (one active and one
stored offsite at any point in time).
 TSI welcomes you to join an industry leader in
Professional IT Support and Solutions Services
 TSI Solutions’ complete IT Support and  TSI: Certified and Authorized
Solutions Services come from years of Partner Professionals of…
experience working with IT Industry
leaders and has been successfully
satisfying our business client needs for  Microsoft
many years with the following simple  Cisco
customer-focused and professional  Apple
formula of:  Unix
 Linux
 Technology  Symantec
 System  Novell
 Integrator
 What are some of TSI Solutions additional
IT/Network Solutions & Services?
 High standard of support on end-to-end
solutions, including:
• Professional Telephony Consultation Services
• Strategic Technology Planning Services
• Full-Cycle Project Management and
Deployment
 Industry-leading technology expertise
and service capabilities
• Not simply desktop and peripherals break/fix
services
• Pre- and post-sales professional and
consultative services
• Authorized IT Providers and support for
leading-edge technology solutions
 TSI consultation on Business and IT
Lifecycle Services - Products and
services that solve complex and evolving
business needs:
• Technology lifecycle services
• Enterprise networked storage
• Server consolidation and migration services
• Networking infrastructure design and support
• Security services and consulting
• Business continuance and disaster recovery
• Converging and new Emerging technologies
 In-house IT Support vs. TSI Support
 IN-HOUSE IT SUPPORT
• Hardware/software knowledge
• Subject to vacation, illness, injury,
termination
• Added costs including Workers
compensation and Liability and Health
Insurance
• Higher annual cost of employee salaries
• Employee Retention / Longevity
 TSI SUPPORT TEAM
• Complete end-to-end IT solutions
knowledge
• IT Support Services and Server Monitoring
and Emergency Support 7 Days a week
• No employee coverage costs
• Customizable service plan options to
embrace the concerns of your bottom line.
• Client references from well known industry-
leading and long-time business clients
In-house IT Support vs. TSI Support

• YOUR ORGANIZATION

• IN-HOUSE IT SUPPORT • TSI SUPPORT TEAM

Level 1 Level 2 Level 3

 TSI VOIP Phone Service
Phone technology of the future
• Features & Benefits
• TSI Plan and services
•
• · Phone number (New Or Existing)
TSI Voice provides all the functionality of on-
premise PBX systems without the hassle or • · Extension dialing
expense of managing it yourself. With years of • · Voicemail
demonstrated business communications
experience, trust TSI Voice to manage your
• · Caller ID
business voice over IP (VoIP) phone services • · Call forwarding
• . • · Web-based system management tools
• Service Pricing: • · Auto attendant
• $49.99 per line monthly • · Music on hold
• $5.99 per extension
• · Virtual VoIP phone on computer
• · Cisco phone setup and configuration