AVIRO GLOBAL TEKNOLOGI

COMPANY PROFILE
About Us – AVIRO GLOBAL TEKNOLOGI
We are a fast growing group of IT companies focusing on providing IT products, services
and solutions. We provide a wide range of IT solutions and services:

Services Solution
Professional Services Network, Wireless, Security
Manage Service Security Systems
Maintenance Service Voice & Video
Remote Hands Service Data Center Infrastructure
IT Supply
Our Services

Professional Services
User Requirement Analysis, Design,
Assessment, Project Implementation, Network
Audit, Technical Query & Consultative

Maintenance Services
Service Desk, Phone Support, Remote Support,
Onsite Support, Corrective Maintenance, Preventive
Maintenance, AHR, Change Request, SPMS.

Manage Services
Maintenance Service plus with 24x7 standby
Engineer for daily monitoring

Remote Hands Service

Technical Support for Maintenance, Troubleshoot
& Installation
Our Solution
Network, Wireless, Security
Network & Security Implementation
Voice & Video
IP Telephony, Video Conference

Data Center Infrastructure

Power Supply, UPS, Genset, Cooling,
IT Supply
Fire Suppression, Cabling Solution
Office Supplies, Notebook, PC Printer

Security Systems
CCTV, Access Door,
Finger Print
Supporting Technology

SOFTWARE & VIRTUALIZATION

NETWORK DESKTOP, SERVER & STORAGE DCI (DC INFRA) COLLABORATION SECURITY

TECHNOLOGY SERVICES
Our Expertise
CCIE – Cisco Certified Internetwork Expert

CCNA – Cisco Certified Network Associate MTCINE – Mikrotik Certified Internetworking Certified

CCNP – Cisco Certified Network Professional MTCUME – Mikrotik Certified User Management Engineer

CCS Encore – Cisco Certified Specialist Enterprise Core MTCSE – Mikrotik Certified Security Engineer
CCS Data Center – Cisco Certified Specialist Data Center Core MTCTCE – Mikrotik Certified Traffic Control Engineer

CDCP – Certified Data Center Professional MTCEWE – Mikrotik Certified Enterprise Enterprise Wireless Engineer

JNCIA Junos – Juniper Networks Certified Associate Routing

Mikrotik Training
Switching

JNCIA Cloud – Juniper Network Certified Associate Cloud Fortinate NSE – Fortinate Security Associate

JNCIS SP – Juniper Network Certified Specialist Service Provider PCNSE – Palo Alto Networks Certified Network Security Engineer

MTCRE – Mikrotik Certified Routing Engineer ITILv3 – IT Service Management

Our Customer Reference
Contact Us!
Matrix Smart Suite Cibis Nine Lt.11, Cibis Business Park.
Jl TB Simatupang No.2 Cilandak Timur Pasar Minggu,
Jakarta 12560

Aviro.support@aviro.id +62 21 6667 5610

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Professional Services
Aviro proven methodologies are designed to help customers optimize the performance and time-to-
value of their IT investments. These methodologies incorporate expert professional services, including :

+ Assessment
+ Planning
+ Architecture and engineering
+ Configuration and integration
+ Implementation
+ Documentation

The Aviro professional services organization includes practice leaders, solution architects and senior
engineers with extensive experience in the deployment of advanced data center and infrastructure
solutions for customers in a wide range of industries. A rare combination of deep engineering skills
and business acumen provides you with an unmatched resource to help solve their most pressing
business and technology challenges.

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Manage Services
+ Aviro Global Teknologi shall provide onsite dedicated engineer eight hours a day, five days a week or
twenty four hours a day, 7 days a week with shifting time as following location Jakarta and other site
+ The main roles of the dedicated engineer will be as Level-1 and Level-2 support to handling critical
network (NIMSS) or wireless (WIMSS) issues, network-level analysis to isolate the root cause of
chronic problem, recommend corrective and preventive action, and reporting

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Maintenance Service
Service Desk
+ Aviro’ helpdesk is available 24 hours a day, 7 days a week, 365 days for customer to report a
problem. Problem calls will be picked up by Help Desk Administrator; and the Help Desk
Administrator will log the problem.
+ Help Desk Administrator will dispatch the primary engineer to respond the problem, if the primary
engineer is not available or currently engage with other problem, the Help Desk Administrator will
dispatch to secondary engineer, and the Supervisor/Operation Manager if necessary, to ensure that
the problem call is responded
+ Aviro’ service desk accessible via several modalities, including email, and telephone

Phone Support
+ Aviro’ provide Phone-Support to solve the problem. By Phone-Support, the engineer will assist the
customer via phone to gather the problem description, analyse the problem symptom and identify
the root-caused of the problem

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Maintenance Service
Remote Support
+ Every engineer at Aviro equipped with computer notebook and internet access to ensure that they
can dial into customer’s routers/switches to perform remote support. By Remote-Support, the
engineer will capture the entire error log from the devices, analyse the problem symptom. This is
subject to the customer policy and availability of remote access.

Onsite Support
+ As a part of Emergency Service, If the problem persist and cannot be solved by Phone Support and
Remote Support, Aviro’ engineer will go on site to Customer Sites to solve the problem.

Corrective Maintenance
+ Aviro’ engineer is available 24 hours per day, 7 days a week for customer to report a problem. All
problem calls will be picked up by engineer and will log the problem call including other information

Preventive Maintenance
+ A scheduled maintenance program to ensure that the device remains in good working order and is
able to reach the Service Level
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Maintenance Service
AHR (Advanced Hardware Replacement)
+ Aviro shall provide a hardware replacement when existing hardware is indicate failure. If Aviro
have no identical hardware replacement, a functional equivalent hardware spare shall be provided,
while the faulty hardware is being repaired. If the hardware replacement is identical then the
hardware spare will be belong to customer’s property and the faulty hardware will be belong to
Aviro property.

Change Request
+ Aviro will support if any changes with existing configuration

SPMS (Spare Part Management System)

+ A dedicated Spare Part Management System shall be provided. Therefore any problem occurred
because of hardware failure can be quickly replaced with the stock spare by the Aviro engineer.
This process ensures continuality of service and achievement of target SLA.

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Remote Hands Service
Remote Hands Services include :

+ Rebooting and power cycling of equipment images

+ Visual verification to assist remote troubleshooting
+ Relaying status of equipment status indicators
+ Plug in head units to relay on-screen information
+ Replacing or verifying cross-connect connectivity integrity
+ Coordinated cable moves
+ Verifying demarcation labels
+ Non-recurring media swaps and power readings

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